Samsung Galaxy S9 Troubleshooting

Samsung Galaxy S9

What issues are you experiencing?

Recent Guides

Samsung Will Update Its 2018 and 2019 Flagships to One UI 2.1

By Valerie | March 12, 2020

A moderator for Samsung Korea’s community forum has mentioned that the company will send out the One UI 2.1 update to phones like the Galaxy S10, Galaxy S9, Galaxy Note 9, as well as the Galaxy Note 10.Unfortunately, there’s no word on when the update will be sent out to the aforementioned phones.Among the notable

Verizon Galaxy S9 now being updated to Android 10

By Valerie | February 21, 2020

Verizon is pushing the Android 10 update for the Galaxy S9 on its networks. This update brings features like gesture navigation along with Samsung’s One UI 2.0 upgrade. Verizon has been relatively slow with the Galaxy S9 Android 10 update as some rival carriers have offered the update in January. This is likely to be

Android 10 Update for the Samsung Galaxy S9 Is Live in the U.S. and Germany

By Valerie | January 28, 2020

Samsung has officially started the Android 10 rollout for the Galaxy S9 and the Galaxy S9+ in parts of the U.S. as well as Germany. More regions are expected to get the update over the coming weeks, while the wait may even be months depending on the carrier you’re using it on. What’s surprising is

How to fix a Samsung Galaxy S9 with delayed touchscreen response, sluggish performance [Troubleshooting Guide]

By Grace | November 7, 2019

The Galaxy S9 is by far one of the most sophisticated and best high-end smartphones to date. Aside from sporting a number of new advanced features and functionalities, the S9 is also powered by a Snapdragon 845 mobile platform that’s designed to support premium mobile devices that exceed the advanced users’ expectations. However, it later

How to recover data on Galaxy S9 with broken screen

By Harvey | November 7, 2019

For those who are wondering whether or not it’s possible to recover their data (photos, videos, music, contacts, etc) if their Galaxy S9 screen is damaged, read on. Problem:  How to recover data on Galaxy S9 with broken screen Hello. So, I have a VW Samsung Galaxy S9 which I LOVED. The problem is that

How to fix Samsung Galaxy S9 with Kick The Buddy game app that keeps on crashing (easy steps)

By Harold | November 7, 2019

Kick The Buddy is one of the popular games today but just like many other apps, it crashes from time to time. We have received quite a lot of complaints from users that own the Samsung Galaxy S9. Some reported that the app does not load all the time and that they need to re-open



  • 4GB RAM
  • 64GB ROM
  • microSD, up to 256 GB (uses SIM 2 slot) – dual SIM model only


  • Super AMOLED capacitive touchscreen, 16M colors
  • 5.8 inches Display
  • 1440 x 2960 pixels, 18.5:9 ratio (~568 ppi density)
  • Corning Gorilla Glass 5 protection
  • 3D Touch (home button only)
  • Always-on display


  • comes with a loudspeaker
  • 3.5mm jack
  • Active noise cancellation with dedicated mic

Battery Life

  • Non-removable Li-Ion 3000 mAh battery
  • Up to 22 hours talk time (approx.)
  • Up to 72 hours music play (approx.)


  • Android 8.0 (Oreo)
  • Exynos 9810 Octa – EMEA
  • Octa-core (4×2.9 GHz & 4×1.9 GHz Cortex-A55) – EMEA
  • Qualcomm MSM8998 Snapdragon 845 – USA & China
  • Octa-core Kryo 385 (4×2.8 GHz Cortex-A75 & 4×1.8 GHz Cortex-A55) – USA & China
  • Mali-G72 MP18 – EMEA
  • Adreno 630 – USA & China


  • Wi-Fi 802.11 a/b/g/n/ac, dual-band, Wi-Fi Direct, hotspot
  • Bluetooth v5.0, A2DP, LE, aptX
  • comes with A-GPS, GLONASS, BDS, GALILEO
  • USB v3.1, Type-C 1.0 reversible connector


  • 12MP Rear-Facing Camera
  • Geo-tagging, simultaneous 4K video and 9MP image recording, touch focus, face/smile detection, Auto HDR, panorama
  • can record videos at [email protected][email protected], HDR, dual-video rec.
  • 8MP Front-Facing Camera
  • f/1.6, autofocus, 1440p, dual video call, Auto HDR


  • Dimensions: 147.6 x 68.7 x 8.4 mm (5.81 x 2.70 x 0.33 in)
  • Corning Gorilla Glass 5 back panel
  • Single SIM (Nano-SIM) or Dual SIM (Nano-SIM, dual stand-by)
  • Samsung Pay (Visa, MasterCard certified)
  • IP68 certified – dust/water proof over 1.5 meter and 30 minutes