The #Samsung #Galaxy #S9 is a feature packed flagship phone released last year which is popular among consumers. This phone has a solid build quality made of an Aluminum frame with Corning Gorilla Glass on both the front and back. It uses a 5.8 inch Super AMOLED display which makes it great to use for viewing various multimedia content while under the hood is the Snapdragon 845 processor combined with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9 delay in receiving text messages issue.
If you own a Samsung Galaxy S9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix The Samsung Galaxy S9 Delay In Receiving Text Message
Problem: I’ve had the issue with the Galaxy S9 where the phone occasionally has troubles with receiving texts. I can send them, but not receive them until at least two hours later. I used the solutions your website offered and succeeded but I was curious as to the cause of the issue. Do you know if it’s a device issue or a network one? Thank you.
Solution: Before performing any troubleshooting steps it’s best to make sure that your phone is running on the latest software version. If an update is available then I suggest that you download and install it first.
What you will want to do first in this case is to check if this is a network related problem. Try going to a different area then check if the issue occurs in another area. You should also make sure that your phone has a strong signal so that your mobile services will not be interrupted. Finally you should also contact your service provider and inquire if there are any network issues right now that can cause the delay in the receiving of text messages.
Once you have eliminated the network as a possible cause to the problem it’s time to troubleshoot the phone by following the steps listed below.
Perform a soft reset
The first thing you will have to do in this case is a soft reset which is usually done when a phone becomes unresponsive but is also recommended in this particular case.
- Press and hold the Power and Volume down key for up to 45 seconds.
- Wait as the device restarts.
Once the phone restarts check if the issue still occurs.
Clear the cache and data of the text messaging app
There are cases when corrupt data within the text messaging app can cause this particular issue. If this is the case then clearing the cache and data of this app will help.
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Apps.
- Tap the desired application in the default list.
- To display preinstalled apps, tap Menu > Show system apps.
- Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.
Check if the issue still occurs.
Check if the issue occurs in Safe Mode
There are instances when an app you downloaded and installed in the phone could be causing this problem. To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.
- Turn the phone off.
- Press and hold the Power key past the model name screen appearing on the screen.
- When SAMSUNG appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
In case the issue does not occur in this mode then it’s likely that the problem is caused by an app you downloaded. Find out what app this is and uninstall it.
Wipe the cache partition of the phone
The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occuring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.
- Turn off the phone.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key to highlight “wipe cache partition.”
- Press the Power key to select.
- Press the Volume down key to highlight “yes” and press the Power key to select.
- When the wipe cache partition is complete, “Reboot system now” is highlighted.
- Press the Power key to restart the device.
Perform a factory reset
One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Make sure to backup your phone data before doing the reset as it will be deleted in the process.
- Turn off the phone.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
Once the reset is complete try checking if the issue still occurs. If it does then you should try using a different SIM card in your phone as this might fix the problem.