|

Samsung Galaxy S9 screen turned black and unresponsive but it still rings (easy fix)

ByHarold Hisona

There are times when your Samsung Galaxy S9 may stop responding for some reason and the most common signs is a black and unresponsive screen. While it may leave an impression that it’s powered off, in reality everything actually still works perfectly except the display. That’s the reason why it may still ring if you call your number using a different phone or send a text message. Most of the time it’s just a minor problem with the firmware that can easily be fixed by doing the procedure I will share with you below.

So, in this post, I will walk you through in troubleshooting your Galaxy S9 with a black and unresponsive screen. I will share with you the solution I’ve been using to address issues like this. I’ve already encountered similar problems in the past so I know a thing or two that works. If you’re one of the owners of this phone and are currently having similar problem, then continue reading as this post may be able to help you one way or another.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to fix Galaxy S9 with a black and unresponsive screen

YouTube video

As long as your device hasn’t been dropped on a hard surface or got left submerged in water for a long time, this problem is with the firmware. So, setting aside the possibility that it’s a physical or liquid damage, here’s what you should do…

Force restart your Galaxy S9

The fact that your phone still rings or sounds off when calls and messages come in is a sign that it’s still powered on and everything is working fine except the display. While it may seem like a hardware-related issue, it usually occurs because of a firmware crash and with that being said, the best thing you could do is try doing the Forced Restart procedure.

  • Press and hold the volume down and power keys at the same time for 10 seconds or more.

Your phone may reboot normally after doing this and if that’s really the case, then the problem is already fixed but I can’t guarantee it won’t happen again in the future. However, if the phone is still not responding after doing the procedure, then you should try doing this instead…

  1. Press and hold the volume down button and don’t release it yet.
  2. Press and hold the power key while holding down the volume down button.
  3. Keep holding both keys for 10 seconds or until the device reboots.

It is basically like the first procedure only that we’re making sure that you press and hold the power key after the volume down button because doing otherwise won’t give you the same result. If the device would still not respond after this, then try doing the next procedure.

RELATED POSTS:

Try charging your phone

The primary purpose is not to replenish the battery but to see if it responds to it. Usually when the phone detects there’s current flowing through its circuits from the charger, the screen would turn on to notify the user and it actually happens, then it means that the phone is still active. In fact, if the screen turns on when the charger is connected, then you can consider this problem fixed. Here’s what you have to do…

  1. Plug the charger to a working AC outlet.
  2. Use the original cable to connect the phone to its charger.
  3. Regardless whether the phone responds immediately the moment you connect it or not, leave it connected to the charger for 10 minutes.
  4. Assuming it remains having a black screen, press and hold the volume down and power keys at the same time for 10 seconds.

If this problem is as minor as we thought, then your phone should already be booting up by now. However, if it’s still not responding then it’s very much possible at this point that the issue is with the hardware. In that case, you need to bring the phone to the shop or back to the store where you bought it so that a technician can check it up for you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

Leave a Reply

Your email address will not be published. Required fields are marked *