How To Fix Samsung Galaxy S9 Music Randomly Stops Playing After Android Pie Update

The #Samsung #Galaxy #S9 is a flagship phone released last year which has become popular among consumers. This is an excellent high end smartphone that offers several outstanding features such as its 5.8 inch Super AMOLED display, 12MP dual pixel rear camera, and a Snapdragon 845 processor paired with 4GB of RAM just to name a few. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9 music randomly stops playing after Android Pie update issue.

If you own a Samsung Galaxy S9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy S9 Music Randomly Stops Playing After Android Pie Update

Problem: Hi, I recently updated and installed the new operating system for my Galaxy s9. For some reason when I listen to music through the Samsung music app, it will stop playing after a few seconds. Can you please make a suggestion or two on this could be fixed. I’m thinking it has something to do with the recent update as of yesterday, February 22nd, 2019. Thank you.

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.


Are your music files stored in the internal storage of the phone or are they in the microSD card? If they are in the microSD card then try moving some songs to the internal storage then remove the card. Check if the problem still occurs. In case it doesn’t then this might be caused by a faulty card in which case you should consider getting a new microSD card.

In case the issue persists or if you don’t have a microSD card installed in your phone then proceed with the additional troubleshooting steps listed below.

Do a Soft Reset

The first thing that you will need to do in this particular case is a soft reset. This will usually fix issues caused by minor software glitches as it will refresh the phone software. This is also called as a simulated battery pull as it disconnects the phone from the battery.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the issue still occurs.

Update your phone apps

Since your phone is now running on a new software version, the apps in your phone might not be optimized yet to run on this latest software. You will need to check if your phone apps have any updates available then update them accordingly.

  • From the Home screen, swipe up on an empty spot to open the Apps tray.
  • Tap Play Store > Menu > My Apps.
  • To auto-update apps, tap Menu > Settings > Auto-update apps.
  • Choose Update to to update all applications with updates available.

Check if the issue still occurs.

Clear the cache and data of the Samsung Music app

If this app keeps on randomly stopping then it might have some corrupt data which needs to be removed.

  • From the Home screen, swipe up on an empty spot to open the Apps tray.
  • Tap Settings – Apps.
  • Tap the desired application in the default list.
  • To display preinstalled apps, tap Menu – Show system apps.
  • Tap Storage – CLEAR CACHE – CLEAR DATA – DELETE.

Check if the issue still occurs.

Check if the issue occurs  in Safe Mode

Another factor that can cause this problem is an app you downloaded to the device. To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.

  • Turn the phone off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the issue does not occur in this mode then it’s likely that the problem is caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occuring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key to highlight “wipe cache partition.”
  • Press the Power key to select.
  • Press the Volume down key to highlight “yes” and press the Power key to select.
  • When the wipe cache partition is complete, “Reboot system now” is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Perform a factory reset

One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Take note that this will erase your phone data so make sure to create a backup copy before proceeding.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Do not install any apps after the reset. Try to check first if the issue still occurs.