The #Samsung #Galaxy #S9+ is one of the latest flagship phone models released by the South Korean company this year. The phone is characterized by a 6.2 inch Super AMOLED display which makes it great to use for viewing various multimedia content. Under the hood is the powerful Snapdragon 845 processor which when combined with 6GB of RAM allows the device to run apps smoothly. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9+ not charging after drop in water issue.
If you own a Samsung Galaxy S9+ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix Samsung Galaxy S9+ Not Charging After Drop In Water
Problem: Hello, I am experiencing some issues with my samsung galaxy s9+. I dropped my phone earlier today and it fell in water. after that I tried to charge my phone later and it showed the moisture message then my phone turned off because it ran out of battery. Now my phone will not charge with the wire or even with the wireless charger. I have tried to do what you guys recommended which was to plug the charger and try to force reboot by holding the volume down and lock button but it does not respond.
Solution: Because your phone got wet it is important to make sure that it is free from any liquid. Wipe the exterior part of the phone with soft microfiber cloth.
You should also make sure that the charging port of the phone is not wet. You have two options for this. You can leave the phone in a dry place for around two hours and let the moisture evaporate. You can also use a hair dryer to remove any presence of liquid in this port.
In the event that some water has entered the phone then you will have to place this device in a bag of rice for at least 48 hours. The rice will absorb any moisture found inside the phone.
Once you have made sure that the phone is dry proceed with the troubleshooting steps listed below.
Perform a soft reset
The first thing you will have to do in this case is a soft reset which is usually done when a phone becomes unresponsive.
- Press and hold the Power and Volume down key for up to 45 seconds.
- Wait as the device restarts.
Clean the charging port of the phone
In case the phone does not start it’s time to clean the charging port making sure that it does not have any dust or debris stuck in it. Use a can of compressed air to clean the port.
Charge the phone using a different charging cord and wall charger
Once the port is clean try to check if you are able to charge the phone with a different charging cord and wall charger. Make sure that this has been tested to work on another device. You can also check if the phone can charge from a computer USB port. This way you can check if the problem is caused by a damaged pin of the phone charging port.
Use a wireless charger to charge the phone
If your phone does not charge using a wired charger then try using a wireless charger.
Perform a factory reset
One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Take note that the data stored in the phone will be deleted in this process.
- Turn off the phone.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
If the above steps fails to fix the problem then this is most likely caused by a faulty hardware component. It’s possible that the phone has suffered from water damage when it got wet. The best thing to do right now is to bring the phone to a service center and have it checked.
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