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How to fix Samsung Galaxy S9 with Messages app that closes before the text is sent (easy steps)

ByHarold Hisona

The Samsung Galaxy S9 shouldn’t have problems sending and receiving text messages since it’s the most basic form of communication that even basic phones can do without any issues. Some of our readers that own this device, however, have been complaining because according to them, the Messages app closes just before the text messages are sent. As a result, the messages are not sent and they will have to type them since it’s not also saved as drafts. This means that the Messages app crashes and deletes all temporary messages composed by the user.

In this post, I will walk you through in troubleshooting your Galaxy S9 that’s plagued by this problem. It might be just a minor issue with the app or the firmware and all we need to do is find out why it’s happening in the first place so that we will have a shot at fixing it. We will use an exhaustive form of troubleshooting since we don’t know why it keeps on occurring. Continue reading as this post may be able to help you one way or another.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Galaxy S9 with Messages app that closes on its own

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Messages is actually the default texting app that comes pre-installed on your Galaxy S9 or any Samsung device for that matter. Being a core application, it should work without a hitch as long as the firmware is working properly. However, there have been users who’ve been complaining about random and/or frequent crashing of the app. The following solutions have been proven effective. Try to see what works for you…

First solution: Restart your phone

It is possible that the app crashes due to a minor glitch in the system or firmware. That is why it is always necessary to begin your troubleshooting with a reboot especially if it’s the first time you encounter this problem. Try restarting your phone normally to know if it works. If not, then try doing the forced reboot to refresh your phone’s memory and reload all its apps and services. To do this, press and hold the volume down and power keys together for 10 seconds or more. Your device will reboot and once it becomes active, open Messages and try sending a message to your own number to test if the problem is fixed or not. If the app still crashes, then try the next solution.

Second solution: Try using the app in safe mode

It is necessary because we need to find out if this problem is caused by a third-party application because if it is, then it’s easy to fix this problem. All you need to do is find the app that’s causing the issue and then uninstall it. Now, here’s how you run your Galaxy S9 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

To uninstall apps from your phone, follow these steps:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

If Messages still crashes while your phone is in this mode, then it’s time to go after the app itself.

Third solution: Clear app’s cache and data

After the first two procedures and the problem continues to bug you, it’s possible that there’s an issue with the app. The next thing you need to do is reset Messages by clear its cache and data…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Messages.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

After doing this, open the app to know if it still crashes and if it still does, then it’s time to troubleshoot the firmware.

Fourth solution: Wipe cache partition

In troubleshooting the firmware, it’s necessary you go after the system caches first because if they’re corrupted, you may encounter a lot of performance- and applications-related problems like this. Don’t worry, none of your files and data will be deleted if you did this…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Should the problem continue to bug you after this, then a reset is necessary.

Fifth solution: Backup your files and reset your phone

Since you’re having issues with a pre-installed app and the problem hasn’t been fixed by previous troubleshooting procedures, it’s necessary to reset your phone. However, make sure to backup your files and data as they will be deleted during the process. I am confident that this procedure will fix the problem with the Messages app…

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide have helped you one way or another. If you have other concerns you want to share with us, feel free to contact us or leave a comment below.

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