More often than not, when your Samsung Galaxy S9 has an unresponsive touch screen, it means that the firmware has crashed leaving the device unresponsive and it may not be the screen that’s unresponsive but the entire phone. When this happens, your device neither responds when the power or volume keys are pressed. When you call the number, you can hear it from the calling phone that it’s ringing but your phone isn’t.
In this post, I will walk you through on how to make your Galaxy S9 with an unresponsive touch screen respond again but doing the simplest yet very effective procedure. So, if you’re one of the owners of this device and are currently bugged by said problem, continue reading as this post can help you one way or another.
But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.
What to do if your Galaxy S9 suddenly stopped responding?
Here are the things you must do to try and troubleshoot your Galaxy S9 with an unresponsive touch screen…
Forced restart or soft reset – it is the most effective solution against this problem because, as what I’ve said earlier, it’s just a firmware crash and the forced reboot or soft reset can fix it in no time. Just press and hold the volume down and power keys at the same time for 10 seconds or more. If the phone reboots, then that’s the end of the problem unless, of course, the problem is due to a damaged screen.
Run phone in safe mode – if the phone rebooted only to have an unresponsive screen once it becomes active, then there’s a possibility that its due to some applications. In this case, you need to run your phone in safe mode to temporarily disable all third-party apps. If the screen responds while the phone is in safe mode, then it confirms our suspicion and the next thing you must do if find out which one is the culprit and uninstall it. However, if it’s still not responding, then you must try troubleshooting the firmware. Here’s how to reboot your S9 in safe mode:
- Turn the device off.
- Press and hold the Power key past the model name screen appearing on the screen.
- When SAMSUNG appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
Perform Master Reset on your phone – if the screen continues to be unresponsive even in safe mode, then a reset is your last resort. If the problem remains after this, then we can safely say that the problem is with the screen. In such case, you may need to have the screen replaced and with that it means you will have to spend a little over $200 for the cost of a new display panel and the technician’s service fee or you can do it yourself. But let’s not get ahead of ourselves, just perform the master reset and see what happens before sending the phone in for repair. Here’s how to reset your phone using the hardware keys…
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!
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