How To Fix Samsung Galaxy S9 Screen Ghost Image

Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #S9 fix the issues that they are experiencing with their phone. This is one of the flagship models that the South Korean company has released this year and is considered as one of the best android smartphones available in the market today. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9 screen ghost image issue.

If you own a Samsung Galaxy S9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy S9 Screen Ghost Image

Problem: Why does my phone have a greyish screen ghost image on all screens? When I turn on the phone or it has sat unused for a little while the screen looks like it has a grey color overlay on most of the screen there is a small strip at the top that is normal. I can still go to apps but each page opens with the grey overlay. After a while the grey overlay disappears and everything looks normal. This just appeared 2 days ago. No updates were done prior to this, it just started one morning when I picked up the phone after not using it overnight. The phone is a Samsung Galaxy s9.

Solution: Before doing any troubleshooting on this phone you should first make sure that the device is running on the latest software version. If an update is available then I suggest that you install it in your phone.

Check if an app you downloaded is causing the problem

The first thing you will need to do right now is to check if the problem is caused by an app you downloaded. Sometimes these apps can cause a conflict with the way the phone works resulting in issues such as this. To check if downloaded app is causing the problem you should start the phone in Safe Mode.

• Press and hold the Power button until the Power off prompt appears then release.
• Touch and hold Power off until the Safe mode prompt appears then release.
• To confirm, tap Safe mode. The process may take up to 30 seconds to complete.

In case the issue does not occur in this mode then it is most likely caused by a downloaded app. Find out what app this is and uninstall it.

Try wiping the cache partition of the phone from the recovery mode

Your phone will usually accumulate temporary system data which when it becomes corrupt can cause certain issues to occur in the phone. Try to check if this is what is causing the problem by wiping the cache partition of the phone.

• Turn off the phone.
• Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
• When the Android logo displays, release all three keys.
• An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
• Press the Volume down key several times to highlight wipe cache partition.
• Press Power key to select.
• Press the Volume down key to highlight yes, them and press the Power key to select.
• When the wipe cache partition is complete, Reboot system now is highlighted.
• Press the Power key to restart the device.

Backup your phone data then do a factory reset

One last troubleshooting step that you need to do is a factory reset. Since this will revert your phone back to its original factory condition then it is a must that you backup your phone data before performing this procedure.

• Turn off the phone.
• Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
• When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
• Press the Volume down key several times to highlight ‘wipe data / factory reset’.
• Press Power button to select.
• Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
• Press Power button to select and start the master reset.
• When the master reset is complete, ‘Reboot system now’ is highlighted.
• Press the Power key to restart the device.

Have the phone checked at a service center

In case the above steps fails to fix the problem then this could already be caused by a screen burn-in issue. This can only be fixed by replacing the display assembly of the phone. The best thing you can do right now is to bring the phone to a service center and have it checked.