How to fix YouTube that keeps crashing on your Samsung Galaxy S9 (easy steps)

Many factors can trigger an app to misbehave or encounter errors and YouTube is no exception. Among the common culprits are bad updates, incorrect settings, and system errors on the device itself. Basically, it’s software-related hence possible to fix by end-users at home. Having an unstable YouTube app is definitely a big deal especially if you’re fond of watching and making YouTube videos or a ”YouTuber” in short. But nonetheless, apps problems including random crashes and lags are inevitable so you have no other choice but to deal with them whenever they occur on your device. Tackled in this context is a common problem encountered by YouTube users which is on frequent crashing. Read on to find out what to do if ever you too would bump into the same scenario wherein YouTube keeps crashing on your Samsung Galaxy S9 handset. Feel free to refer to these subsequent solutions if needed.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

First solution: Quit and restart YouTube app.

YouTube video

Forcing the YouTube app the close and restart can help fix any error that has caused the app to misbehave. Here’s what you can try doing then:

  1. Press the Recent apps button located on the left of the Home button. Doing so brings up all your recently opened applications.
  2. Look for the YouTube app preview the tap on it to close.

You can also close all your other recently opened app to prevent any of them from causing conflict to other apps or phone functions.

  • To close all running apps at once, select the option to Close All.

Alternatively, you can use the Application Manager to force close apps that are misbehaving. Here’s how it’s done:

  1. Go to Apps-> Settings-> Applications menu.
  2. Then select YouTube from the list.
  3. Tap the Force Close button to quit the app forcibly.

Relaunch the YouTube app afterwards then see if it’s still crashing or not. Continue to troubleshoot if necessary.

Second solution: Reboot your phone (soft reset).

Minor software glitches that might have caused YouTube app to become erratic and unstable are usually get rid of by a restart or soft reset on the phone. So it’s like giving your phone a short break and then refresh. Here’s how it’s done:

  1. Press and hold the Power button.
  2. Tap the option to Power off.
  3. Tap Power off again to confirm.
  4. After about 30 seconds, press and hold the Power button again until your phone boots up.

This won’t affect any of your critical data and personal information so no need for backups.

Third solution: Install updates.

Updates are necessary to keep apps and device system optimized and free from bugs. Any app can go rogue at some point when triggered by some factors like corrupted file, erratic setting, or out-dated system. To prevent this from occurring, updates are rolled out periodically for apps and device software. If you haven’t already, then you should consider installing updates to your apps including YouTube and your phone software too.

To check for available apps updates, follow these steps:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Play Store.
  3. Tap the Menu icon.
  4. Tap My Apps.
  5. Tap on the Update button next to YouTube to install app update manually.

If multiple updates are available for your apps, select the option to Update all apps at once.

Aside from app updates, installing the latest software update for your device is likewise recommended. Software updates do contain bug fixes so if ever the problem you’re dealing with your YouTube app is inflicted by some software bugs, then that should be rectified by an update.

To check and install the latest Android version on your Samsung S9, follow these steps:

  1. Open the Apps tray by swiping up on an empty spot from the Home screen.
  2. Tap Settings.
  3. Tap Software Update.
  4. Select the option to Download updates manually.
  5. Wait for your phone to check updates.
  6. Tap OK then Start.
  7. If prompted with a restart message, tap OK to confirm and reboot your phone.

Fourth solution: Uninstall and reinstall YouTube (if applicable).

If YouTube is not built-in or pre-installed on your phone, then you can delete and reinstall the app. This can potentially fix the problem especially if it’s due to some corrupt data or YouTube app itself. Here’s how to uninstall and reinstall YouTube on your Samsung S9:

Open the Apps tray by swiping up on an empty spot from the Home screen.

  1. Tap Settings.
  2. Tap Apps.
  3. Select YouTube in the list.
  4. Tap Uninstall.
  5. Then tap OK to confirm.

Reboot your phone then open the Play Store app and search for the latest version of YouTube app for Android. Follow the onscreen instructions to download and complete the app installation on your phone.

Fifth solution: Reset your Samsung S9.

If YouTube comes preinstalled on your device and the problem persisted after exhausting all prior means to fix it, then you may resort to a factory data reset. This will wipe everything from your phone’s internal memory including bugs and erratic data that might have caused conflict with your apps or phone system itself. But before you do so, don’t forget to back up your data and personal information for safekeeping. Then follow these steps to perform a factory data reset:

  1. Swipe up on an empty spot from the Home screen to open the Apps screen.
  2. Tap Settings.
  3. Tap General management.
  4. Tap Reset.
  5. Select the Factory data reset option.
  6. Scroll to the bottom of the screen then tap Reset.
  7. Select the option to DELETE ALL.
  8. If prompted, enter your credentials for screen lock and Samsung account verification.
  9. Tap Confirm to continue.

Wait for the reset to finish and your device to reboot. Everything should be working fine already.

Escalate the problem

You may opt to report the issue to Samsung Support if it occurs after installing a new software update and that your YouTube app continues to crash on your Samsung Galaxy S9 after performing all possible solutions on your end. An official fix patch may be necessary to solve the problem.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

Leave a Reply

Your email address will not be published. Required fields are marked *