Facebook and its Messenger are being updated regularly. When a major firmware update is rolled out, you can always expect that an update for said apps will follow suit to address possible problems. We have readers that own the Samsung Galaxy S9 who reported that the Messenger app starts to crash or won’t work after the phone has been updated to Android 9.0 Pie.
I will address such problem in this post. I personally encountered similar issues in the past and I know that it’s not really that serious. So, I will share with you the solutions that will work in this problem. If you’re one of the owners of this device and are currently having similar problem, continue reading as this article may be able to help you one way or another.
For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.
Here’s what you should do with your Galaxy S9 with Messenger app that’s not working after the Android Pie update…
- Force restart your phone first.
- Try to update the Messenger and Facebook itself.
- Clear its cache and data.
- Uninstall Messenger and then reinstall it.
When it comes to troubleshooting a problem caused by applications, it’s recommended that you begin the process with a reboot. However, I suggest you perform the forced restart as it’s way more effective than the normal restart. To do this, press and hold the volume down button and the power key at the same time for 10 seconds or more. This will restart the phone like it normally does but its memory is refreshed and its apps and services reloaded. This procedure often fix software-related problems. So, after doing this, open Messenger and see if it still crashes or not. If it still does, then try the next procedure.
Open the Play Store and then go to My Apps. From there, you will see a list of apps that have available updates. Try to see if the Messenger is among them as well as the Facebook app. Or better yet, update every app that’s on that list to make sure everything in your phone is running the latest version. After this, open Messenger to see if the problem still occurs. If it still does or if there’s no available update for Facebook and Messenger, then move on to the next solution.
Try resetting the app by clearing its cache and data. You can do so in the Settings and under the Application Manager. This will delete and replace the cache created by the system as well as the necessary data files used by the system and app whenever it’s open. Most of the time, this procedure will fix app issues like this so you should try it. However, if the app still crashes after doing this method, then you have no other choice but to uninstall it, reboot your phone and then reinstall it from the Play Store. This will make sure that you are running the latest version of the app. As far as this problem is concerned, these are all the things you have to do to fix it. There’s no need to do the factory reset.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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