One of the best smartphones in the market today is the Samsung Galaxy S9 Plus. It basically has the same specs as the Galaxy S9 only that it’s a bit larger or wider. When it comes to its hardware specifications, the phone has a very impressive one so you would never actually think it’s capable of having issues especially in its performance. But just like any other smartphones, there are times when problems occur and among the most common ones is when the phone turns off by itself and would no longer turn on.
In this post, I will address this problem and I will share with you the solution that we’ve always been using to fix issues like this because more often than not, this is just one of those minor firmware issues you can fix on your own. However, if your new phone got dropped on a hard surface or left submerged for too long in water and then this problem started, then it’s either physical and/or liquid damage. In such case, there’s only so much you can do about it except bring it back to the store. But if the problem started without apparent reason, then continue reading as this post may help you.
Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.
Solution to Galaxy S9 Plus that won’t turn on
Now, going back to the problem, the following procedure is very effective in dealing with issues like this…
- Press and hold the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on.
If the problem is indeed due to a firmware crash or a minor glitch, then this is enough to fix it. It’s actually equivalent to the battery pull procedure we often do to phones with removable batteries. The method above is what we call ‘forced reboot’ as it simulates battery disconnect and refreshes your phone’s memory. It also closes all apps and services running in the background and reloads all core functions.
If your Galaxy S9+ is still not responding after this, do the procedure a couple more times to make sure you’re doing it right. Or you may try this…
- Press and hold the Volume Down button first and don’t release it.
- While holding it down, press and hold the Power key.
- Keep both keys held down for 10 seconds or more.
It’s the same as the first procedure but in this sequence we’re trying to make sure you hit the Power key after the volume down button because doing otherwise won’t simulate battery disconnect. If the phone is still not responding to this, then here’s another thing you could try:
- Plug the charger to a working wall outlet.
- Connect your Galaxy S9 to the charger using the original cable.
- Leave it connected to the charger for a few minutes.
- Now, press and hold the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on.
Your Samsung Galaxy S9+ should be working properly now or already booting up but if not, then it’s time to bring it back to the store so that a technician can evaluate the problem. You are not required to troubleshoot your phone if the problem goes beyond this and you don’t have to deal with this problem considering the fact your phone is still new.
I hope that this simple troubleshooting guide can help you one way or another. If you have other issues you want to share with us, then feel free to contact us or leave a comment below.
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