How To Fix Samsung Galaxy S9 Does Not Ring On Incoming Calls

Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #S9 fix the issues that they are experiencing with their phone. This is last year’s flagship model that offers several outstanding features. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9 does not ring on incoming calls issue.

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How To Fix Samsung Galaxy S9 Does Not Ring On Incoming Calls

Problem: Hello, I seem to be having issues with my Samsung S9 and I have noticed when people call me my phone does not ring and it does not show that someone is calling me afterwards it will notify me that I have a missed call. I have tried googling the issue but I have only seen people talking about their phone not ringing, but shows the call on screen. I have restarted my phone and to see if it would help and I have no luck. Could I ask for some suggestions please? Kind Regards.

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

What you will want to do first in this case is to check if you are able to make a voice call. If you are unable to make a call then you should fix this problem first. If you can make a call then do the following steps listed below.

  • Is the silent mode of the phone activated? Slide your finger downwards starting from the top of the screen. Tap the sound mode icon the necessary number of times to turn silent mode off.
  • Is the ring volume low? Press and hold the Volume up key to increase the ring volume.
  • Try using a different ringtone. From the Home screen, swipe up on an empty spot to open the Apps tray. Tap Settings > Sounds and vibration. Tap Ringtone, then select desired ringtone. Tap the back arrow in the upper left corner, the selection is automatically saved.
  • Make sure that the Do Not Disturb mode is off. While you on the Home screen, slide it up then open Settings. Go to Sound and Vibration then make sure that the Do Not disturb switch is off.

In case the issue still persists then proceed with the additional troubleshooting steps listed below.

Do a soft reset

A soft reset which is usually done when a phone becomes unresponsive but is also recommended in this particular case as it will refresh the software.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Once the phone restarts check if the issue still occurs.

Check if the issue occurs in Safe Mode

An app you downloaded in your phone could be causing this problem. To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.

  • Turn the phone off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the issue does not occur in this mode then it’s likely that the problem is caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occurring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key to highlight “wipe cache partition.”
  • Press the Power key to select.
  • Press the Volume down key to highlight “yes” and press the Power key to select.
  • When the wipe cache partition is complete, “Reboot system now” is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Perform a factory reset

One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Make sure to backup your phone data before doing the reset as it will be deleted in the process.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Do not install any apps in your phone after the reset. Try to check first if the issue still occurs.

It’s very likely that the problem will now be resolved.

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