The #Samsung #Galaxy #S9 is the latest flagship device of the South Korean company released this year. It can be considered as a refinement over last year’s S8 phone as both models share a similar design structure. What makes the S9 the better phone is that it uses the latest hardware components such as a Snapdragon 845 processor which allows the device to run intensive apps smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9 delayed group text messages issue and other related problems.
If you own a Samsung Galaxy S9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S9 Delayed Group Text Messages
Problem: My Samsung S9 is receiving messages 12+ hours after they are sent. This is mostly happening with group messages where I am the only Android user and everyone else has an iphone. For example, out of every five messages that were sent within a few minutes of each other, I may receive receive one in real time. The rest will appear the next morning. The time stamp is always from the day before but it doesn’t show up until the day after.
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Solution: Because group messages usually require a mobile data connection you should make sure that your phone is getting a good mobile data signal. In case the phone is getting a good signal then you will have to proceed with clearing the cache and data of the messaging app from the application manager as a corrupt data in the app might be causing the problem.
In case the issue still persists then you will need to contact your carrier regarding this matter as the problem could be network related.
S9 Group Messages Not Being Received By All Members
Problem: My S9 has recently decided to present texting issues. No updates or apps or other changes have been made in this time period. Particularly in group messages people randomly get chosen to receive the message. For instance person A and B will get the message but not person C. Within that group the person that gets left out often changes throughout the messaging session and across multiple platforms. I have no way of knowing there is an issue unless someone notices a gap in the discussion and asks.
Solution: While there’s a possibility that this issue is caused by network issues you should try to troubleshoot your phone by following the steps listed below. After performing a step immediately check if the issue still occurs. If it does then proceed to the next step.
- Clear the cache and data of the text messaging app from the application manager.
- Check if the issue occurs when the phone is started in Safe Mode. If it doesn’t then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.
- Wipe the cache partition of the phone from the recovery mode.
- Backup your phone data then do a factory reset.
If the above steps fails to fix the problem then you should contact your carrier regarding this matter.
S9 Getting Multiple Text Messages
Problem: I have a Samsung Galaxy S9. Every time I send a text message to someone that has an iPhone, they received multiple text messages within the one text. And at times I receive multiple texts back in the same message. I have gone from using the phones default texting app to using third parties with the same results. I have cleared out the cache numerous times and I’ve tried restarting. I have deleted out the third parties with still same results. I am using Sprint for my carrier. I’ve gone by the Sprint store and have been told that they have been receiving multiple complaints as well and it is an Android problem. They say that their top executives are trying to get the problem resolved. But this is been going on for a couple of months now. They say that once the Samsung Galaxy Note 9 is out and an update is sent out for this phone, it should fix the problem. But in the meantime, this is an ongoing daily issue. Anything I can do beyond what I’ve already done?
Related Problem: My husband’s Samsung Galaxy S9 (on the Sprint Network) is receiving duplicates of text messages. He does not receive them from all numbers all the time. It appears that this happens primarily when receiving text messages from contacts with iPhones. I have followed every instruction that I could find to fix this…with no luck. Is there a fix? Or is this a Sprint system bug that will be fixed on the next update? Thank you for any help and insight you can provide.
Solution: If this is an Android related problem then the best thing you can do is to make sure that your phone is running on the latest software update. You should also consider doing a factory reset to fix this problem. Just make sure to backup your phone data before doing the reset.