The #Samsung #Galaxy #S9+ is one of the high end Android smartphone model available in the market that is quite popular among consumers. This phone has a solid body composed of an Aluminum frame and Gorilla Glass on both the front and back. It uses a 6.2 inch Super AMOLED Infinity Display that is great to use for viewing various multimedia content while under the hood is the powerful Snapdragon 845 processor combined with 6GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9+ stuck on Verizon logo issue.
If you own a Samsung Galaxy S9+ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
How To Fix Samsung Galaxy S9+ Stuck On Verizon Logo
Problem: I have a Samsung S9 plus, and unfortunately I cannot remove the battery on these phones without special tools my phone decided to start freezing up out of nowhere and it will do nothing but try to boot itself up and then it gets stuck on the Samsung S9 plus screen, or it will go to the red Verizon screen and it acts as though it will boot up but it simply cannot. I tried to take it into a retail store who of course I only wanted to dismiss it and make me buy another phone which I had no choice but to do. They said it is a software issue which I’m not denying that fact, but I’m thinking that like all the other phones, if the battery is disconnected from the full power supply and then reconnected it might just turn back on as normal… They denied that, and said that if I were to do the volume down and power button simultaneously that that is the same effect as taking out the battery which I disagree, because taking out the battery will disengage it from the power source, probably causing it to reset but when no one is willing to help me do this it is hopeless. I have tons of media that I don’t want to lose on that phone. They feel by doing the manual reset, it is exactly the same as having the battery taken out but it is not because when they do that manual reset, the battery is still connected to the phone obviously! I don’t want to send the device into Samsung because they will do a factory reset of already spoken to them. I’m just tired of feeling like everything just has to be dismissed and get another phone when I thought all my data was backed up to Verizon cloud, but it was not I have so many photographs and things on there that I don’t want to lose. Is there any different answer you might can give me besides just saying it’s a software issue it’s hopeless??
Solution: Before performing any troubleshooting steps on the phone it’s best to make sure that its battery is fully charged. Connect the phone to its wall charger then check that the LED indicator is glowing green.
If your phone has a micro SD card installed then you should remove this as well as this could be causing the problem.
Perform a Soft Reset
The first thing that you will need to do in this particular case is a soft reset. This will usually fix issues caused by minor software glitches as it will refresh the phone software. This is usually called as a simulated battery pull as it disconnects the phone from the battery.
- Press and hold the Power and Volume down key for up to 45 seconds.
- Wait as the device restarts.
Check if the phone can now boot normally.
Start the phone in Safe Mode
Another factor that can cause this problem is an app you downloaded to the device. To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.
- Turn the phone off.
- Press and hold the Power key past the model name screen appearing on the screen.
- When SAMSUNG appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
In case the phone will now boot in this mode then it’s likely that the problem is caused by an app you downloaded. Find out what app this is and uninstall it.
Wipe the cache partition of the phone
The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occurring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.
- Turn off the phone.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key to highlight “wipe cache partition.”
- Press the Power key to select.
- Press the Volume down key to highlight “yes” and press the Power key to select.
- When the wipe cache partition is complete, “Reboot system now” is highlighted.
- Press the Power key to restart the device.
Check if the phone will boot normally.
Perform a factory reset
One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Take note that this will erase your phone data.
- Turn off the phone.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
In case the problem persists after performing the troubleshooting steps listed above then this is most likely caused by a faulty hardware component. The best thing to do right now is to have the phone repaired at a service center.
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