How To Fix Samsung Galaxy S9+ Spotify App Keeps Crashing

Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #S9+ fix the issues that they are experiencing with their phone. This Is one of the flagship models released by the South Korean company last year which is best known for its large 6.2 inch Super AMOLED display and its Snapdragon 845 processor combined with 6GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9+ Spotify app keeps crashing issue.

If you own a Samsung Galaxy S9+ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy S9+ Spotify App Keeps Crashing

Problem: Hi i have a samsung galaxy s9 plus not very old and has been working for spotify fine until now spotify keeps crashing i have done everything like clearing all the data and cache, rebooted the phone and uninstalled the app and installed again and then seems to be working can you please help i love Samsung phones but if this continues i will have no other choice but too make to another make of a phone as i have never had a problem with all the samsungs i have had in my life PLEASE HELP ME.

Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version first. If an update is available then I suggest that you download and install it first.

As this problem only concerns the Spotify app then you should try to clear the cache and data of this app first.

  • From the Home screen, swipe up on an empty spot to open the Apps tray.
  • Tap Settings – Apps.
  • Tap the desired application in the default list.
  • To display preinstalled apps, tap Menu – Show system apps.
  • Tap Storage – CLEAR CACHE – CLEAR DATA – DELETE.

Try to check if the issue still occurs. In case it does then you should uninstall the Spotify app from your phone then install a fresh version from the Google Play Store.

If the above steps fails to fix the problem then proceed with the additional troubleshooting steps listed below.

Make sure the phone is connected to a stable Wi-Fi network

There are instances when this problem can be caused by an intermittent Internet connection. To eliminate this possibility you should try connecting the phone to a different Wi-Fi network. You can also use your phone’s mobile data subscription as long as an LTE signal is available.

Do a Soft Reset

A soft reset will usually fix issues caused by minor software glitches as it will refresh the phone software. This is also called as a simulated battery pull as it disconnects the phone from the battery.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the issue still occurs.

Update your phone apps

Since your phone is now running on a new software version, the apps in your phone might not be optimized yet to run on this latest software. You will need to check if your phone apps have any updates available then update them accordingly.

  • From the Home screen, swipe up on an empty spot to open the Apps tray.
  • Tap Play Store > Menu > My Apps.
  • To auto-update apps, tap Menu > Settings > Auto-update apps.
  • Choose Update to to update all applications with updates available.

Check if the issue still occurs.

Wipe the cache partition of the phone

The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occuring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key to highlight “wipe cache partition.”
  • Press the Power key to select.
  • Press the Volume down key to highlight “yes” and press the Power key to select.
  • When the wipe cache partition is complete, “Reboot system now” is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Perform a factory reset

One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Take note that this will erase your phone data so make sure to create a backup copy before proceeding.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Install the Spotify app only then try to check first if the issue still occurs.