What to do is Snapchat keeps crashing on Samsung Galaxy S9 (easy steps)

The new Samsung Galaxy S9 should work properly with majority of apps in the Play Store. However, there are times when applications crash for some reason and even as powerful device like your S9 may also experience it. Among the most used apps today is Snapchat and there’s have already been a lot of users who complained about the app that reportedly crashed while they were using it.

An app crash is a minor problem but what makes it very annoying is the fact that you don’t know when it occurs. You may be able to use it for a few minutes before it closes, it may close immediately upon opening or you may be getting and error message that, in this case, says “Unfortunately, Snapchat has stopped.” Whatever your experience with it, you can always rest assured that you can fix it on your own and you don’t need to go to the shop to have it figured out. So, continue reading below as this post may be able to help you.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy S9 with Snapchat app that keeps crashing

YouTube video

This problem may be just a glitch in the system, at least, that’s what we have to assume first. So, the first thing we have to do is to rule out such possibility and there’s no better way to do that than the following…

First solution: Reboot your Galaxy S9

If this is the first time that you’re getting the error message or seeing the Snapchat crashing, then don’t do anything complicated yet. A simple reboot may be able to fix it so hit that power key and restart your phone normally. After that, open Snapchat to verify if it still crashes or not. If it still does, try doing the Forced Reboot procedure which is more effective than the normal reboot. What it does is refresh your phone’s memory, close all apps running in the background and reloads all services and core functions. To do so, press and hold the volume down button and the power key at the same time for 10 seconds or until the phone reboots. Then try to see if the problem remains and if it does, move on to the next solution.


Second solution: Clear the cache and data of Snapchat

This means that you have to reset Snapchat because it’s possible that the problem is due to some corrupt caches and data. By doing this, you’re deleting all caches created by the firmware for Snapchat as well as some of the app’s system and data files. Such procedure is very effective in dealing with majority of app-related issues. Here’s how you do it:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Snapchat.
  5. Tap Storage.
  7. Tap Cached data.
  8. Tap CLEAR.

After this, try to open the app to see if it still crashes and if it still does, you have to do the next solution as it might be a compatibility issue.

Third solution: Uninstall Snapchat and then reinstall it

When there’s a new Android version and the app hasn’t been updated yet, a problem like this may occur due to some compatibility issues between the app and the firmware. An update should be able to fix it, however, it’s better to have a freshly installed app so instead of just updating it, try to uninstall it first so that all its association with other apps and services will be removed. Here’s how you do that:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Snapchat.
  6. Review the notification then tap OK to confirm.
  7. Reboot your phone to refresh it’s memory and other connections.

Now, to make sure you have the latest version of the app in your phone, download a fresh copy from the Play Store and install it.

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. Tap Play Store.
  3. Type ‘snapchat’ in the search box.
  4. Select Snapchat then tap Install.
  5. To continue, review the required app permissions then tap Accept.

The first three solutions should be enough to fix a minor problem like this. However, if by any chance the issue continues to bug you and you badly need to use the app, then a reset would be worth it.

Fourth solution: Perform the Master Reset

A master reset is more than enough to solve app-related issues but if the issue continues after the third solution, then you have no other choice. However, make sure you backup your files and data as they will be deleted during the reset and you may not be able to retrieve them after.

After the backup, disable the Factory Reset Protection by removing your Google account from your phone so that you won’t be locked out after the reset. After doing all this, then you’re ready to do the master reset:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us anytime or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

Leave a Reply

Your email address will not be published. Required fields are marked *