How to fix Wi-Fi that says connected on Samsung Galaxy S9 but no Internet access (easy steps)

Electronic devices including wireless routers and modems can experience random errors at any time. And when this happens, any connected devices like your Samsung Galaxy S9 would start to act weird and network connectivity functions are likewise unstable. Usually you will be seeing relevant error prompts when attempting to connect to the Internet and one of these is on Wi-Fi that says connected but the phone doesn’t have internet access. Read on to find out how to deal with this issue on your Samsung S9.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

First solution: Restart your phone and wireless router/modem.

The very source of your wireless Internet connection at home is your wireless router or modem. Thus if something goes wrong with it, then you should expect network connectivity errors to follow. And this could be the main reason why you’re Samsung Galaxy S9 cannot access the Internet even if it says Wi-Fi is connected. A possible solution you can try on first is modem or router reboot (power-cycle). And here’s how it’s done:

  1. Turn off your wireless router or modem by pressing on the Power button until all the lights go off.
  2. Unplug the A/C adapter from the power source and leave it that way for about 30 seconds. That should be enough break time for your network equipment.
  3. After the elapsed time, turn your wireless router/modem back on.

Wait for all the lights to go stable. There shouldn’t be any red light indicators on your network device otherwise, it denotes a possible firmware issue that needs to be fixed beforehand. In this case, you may contact the manufacturer or your network equipment for further assistance.


After the network equipment successfully boots up, restart your Samsung S9 (soft reset) and then try to reconnect to your wireless network.

Second solution: Turn Wi-Fi and on again.

Just like your device, your phone features also need a break or restart. Based on the error, the underlying cause can be your Wi-Fi network that’s glitching at the moment. The easiest possible solution to this is to disable Wi-Fi for a few seconds and then enable it again. Here’s how:

  1. Open the Apps tray.
  2. Navigate to Settings.
  3. Tap Connections.
  4. Tap the Wi-Fi switch to turn Wi-Fi off for a few seconds and then tap to turn on again.

Alternatively, you can try turning Airplane mode on for a few seconds and then turn off again. It’s another way to quit and restart wireless connectivity features on your device at once including Wi-Fi Internet.

Third solution: Forget wireless network on your Samsung S9.

If ever you’re facing this problem because of a corrupted wireless network, then forgetting or deleting the wireless network from your device can potentially fix it. It’s another way to refresh Wi-Fi functions and clears any glitches affecting your wireless network. Here’s how it’s done:

  1. Open the Apps screen by swiping on an empty spot from the Home screen.
  2. Tap Settings.
  3. Select Connections.
  4. Tap Wi-Fi.
  5. Tap the Wi-Fi switch to turn on Wi-Fi, if necessary.
  6. Then tap and hold the wireless network that you want to delete or forget.
  7. Select the option to Forget network.
  8. If you see other saved Wi-Fi networks, delete them as well to prevent any of them from causing conflict.

Once you’re done deleting Wi-Fi networks, restart your phone. After the restart, you will need to connect to your Wi-Fi network again. To do so, follow these steps:

  1. Open the Apps tray.
  2. Tap Settings.
  3. Tap Connections.
  4. Tap the Wi-Fi switch to turn Wi-Fi ON.
  5. Wait for your device to scan for Wi-Fi networks available.
  6. Select your wireless network.
  7. Enter the network password if necessary.
  8. Then tap Connect.

So it’s like the first time your Samsung S9 connects to the selected Wi-Fi network.

Fourth solution: Reset network settings on your Samsung S9.

Invalid network settings can also be the possible reason as to why you will bump into network errors like this. If the problem started after modifying your phone settings, particularly network options then that’s likely to blame. To fix the problem, you can try performing a network settings reset with these steps:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings.
  3. Tap General Management.
  4. Tap Reset.
  5. Select the option to Reset network settings.
  6. If prompted, enter the PIN or password for your device.
  7. Tap Reset settings to confirm action.

Wait for your phone to restart and then head over to your Wi-Fi settings to enable Wi-Fi and reconnect to your wireless network.

Fifth solution: Backup and master reset your Samsung S9 (factory data reset).

If you’ve reached this point having the same issue on your Samsung Wi-Fi that says connected but no internet access on the phone, then you may resort to a factory data reset or master reset. This will wipe everything from your phone including data and software bugs or malware that might have prevented your phone from connecting to the Internet even when it’s already connected to your wireless network. So here’s what you should do then:

  1. Back up data on the internal memory by navigating to Apps-> Settings-> Cloud and accounts-> Backup and restore, then select the desired option like Back up my data or Automatic restore.
  2. After creating necessary backups, proceed to a master reset with these subsequent steps.
  3. Swipe up on an empty spot from the Home screen to open the Apps screen.
  4. Tap Settings.
  5. Tap General management.
  6. Tap Reset.
  7. Select the Factory data reset option.
  8. Scroll to the bottom of the screen then tap Reset.
  9. Select the option to DELETE ALL.
  10. If prompted, enter your credentials for screen lock and Samsung account verification.
  11. Tap Confirm to continue.

Your iPhone will restart when the reset is finished. After the restart, factory defaults apps, settings, and options are loaded. This means the need for you to set up your device and important features including Wi-Fi, so you can use them again. Proceed with the initial device setup process and don’t forget to connect to your Wi-Fi network.

Other options

  • Contact your carrier. To make sure that the problem is not attributed to network and account issues, contact your carrier or service provider to verify your account status and to check for any network outages that might have caused intermittent connectivity issues in your place.
  • Contact Samsung Support. If the problem instigated after installing a new update like the latest Android version on your device and in persisted up to this point, then you should have it escalated to Samsung Support or your carrier so that they can assess the issue and if possible, include it in the priority list of bugs to fix in the next update.
  • Contact your router/modem manufacturer. If you suspect that your modem or router is to blame, then you can verify its status from the manufacturer themselves. Let them know if you see something unusual so they’ll be able to assist you further.
  • Repair options. If nothing else works, then you can always take your device to an authorized service center for hardware damage check and/or repair.

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