The error message “Unfortunately, Chrome has stopped” that’s bothering some of our readers that own the Samsung Galaxy S9 is actually a notification that tells users about Google Chrome that crashes. Chrome is a pre-installed app mandated by Google to come with every Android device. It’s a web browser like Samsung Internet that you use in opening or browsing a web page or site. Just like any other pre-installed applications, you cannot just uninstall it in a bid to fix the problem or get rid of the error message. You have to do something about it.
In this post, I will walk you through in troubleshooting your phone to fix this problem so that you may continue using your phone without any problem and use Chrome as well without being greeted by the error message or crashes. Don’t worry, this problem is generally a minor issue and you may fix it on your own without any help from others. I will share with you the solution that we’ve been using to address this issue so, if you’re one of the owners of this device and are currently having similar issues, continue reading as this article may be able to help you one way or another.
Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.
How to fix Galaxy S9 with Chrome that keeps crashing
App-related problems like this are easy to fix but in this troubleshooting, we will try to be thorough so, we’ll start from the very basic assuming this issue is temporary and caused by some minor glitches.
First solution: Reboot your Galaxy S9
A reboot can always fix issues that are caused by some minor glitches so it should be the first thing you should try especially if it’s the first time Chrome crashes on your phone or getting the error.
Hit that power key to restart your device and open the app after. If the problem persists, then try doing the forced reboot which is far more effective than the normal reboot.
- Press and hold the volume down and power keys at the same time for 10 seconds or more.
This will reboot the phone and once the it becomes active, open the app to know if the problem still persists and if so, then move on to the next solution.
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Second solution: Find out if it’s caused by a third-party app
There are times when third-party apps cause pre-installed applications to crash and that’s what you need to verify in this section. To do so, you need to restart your device in safe mode to temporarily disable all third-party apps.
- Turn the device off.
- Press and hold the Power key past the model name screen appearing on the screen.
- When SAMSUNG appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
If the app doesn’t crash while your phone is in this mode, then find out which app causes the problem and then uninstall it:
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Apps.
- Tap the desired application in the default list.
- To display preinstalled apps, tap Menu > Show system apps.
- Tap UNINSTALL > OK.
Determining what app is causing the problem is often a challenge to many users. So, you must uninstall apps that you recently installed first or those that you installed prior to the problem.
On the other hand, if the problem still occurs even in safe mode or if it still continues after doing this, then you have to move on to the next procedure.
Third solution: Reset Chrome
When it comes to applications, a reset means to clear the cache and data and that’s what you have to do with Chrome since the first two procedures failed to fix the problem. You may lose your bookmarks, browsing history and downloaded files so make a backup of those data you don’t want to lose.
- From a Home screen, touch and swipe up or down to display all apps.
- From a Home screen, navigate: Settings > Apps.
- Tap App Manager.
- Locate then tap Chrome.
- Tap Storage.
- Tap CLEAR CACHE.
- Tap Cached data.
- Tap CLEAR.
This is the most effective solution to almost all app-related problems but then there’s no guarantee that it will work to all cases. So, in case the problem continues after this, then the next method will definitely fix the problem.
Fourth solution: Master Reset
If the third solution failed to fix the problem as well, then you have no other choice at this point but to reset your phone. A reset will bring your device back to its factory settings but will also delete all your files and data so make sure you make a backup of your important files you don’t want to lose.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that the problem with your device is fixed after this. If you have other concerns you want to share with us, feel free to contact us or leave a comment below.
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