How to fix Samsung Galaxy S9 with “Unfortunately, Email has stopped” error (easy steps)

The error message “Unfortunately, Email has stopped” on your Samsung Galaxy S9 is a notification that tells you that the default email client on your device has crashed and no longer works normally. It may be due to a minor issue with the app or a glitch in the system. We don’t know for sure what causes it for now. You need to do some basic troubleshooting procedures to determine the problem and fix it.

The error is actually just one of the signs of app crashes. Another common symptom is when the app closes immediately the moment it’s opened or allows the owner to use it for a few minutes before it closes. Regardless whether you’re having this error message or force closes, the solution I will present to you in this post will be effective. This isn’t the first time we encountered this problem or other similar issues so we already know a thing or two that could help you fix the problem. So, continue reading as this article may help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix “Unfortunately, Email has stopped” error on Galaxy S9


Most of the time this problem is limited to the app only so we have to troubleshoot the app that’s mentioned in the error. After doing a couple of procedures and the problem continues, then we will have to troubleshoot the firmware since we’re dealing with a pre-installed application. But based on our experience, this problem is pretty easy to fix so don’t worry about it too much.


First solution: Reboot your Galaxy S9

If this is the first time you’re getting this error message, it’s possible that it’s just a minor firmware or app problem. The first thing you should do is to reboot your phone to refresh its memory. So hit that power key and restart the device. But if the problem continues after the reboot, try doing the Forced Restart which is more effective than the normal reboot as it refreshes your phone’s memory by closing all apps running in the background as well as reloading all core services and functions. To do this, press and hold the volume down button and power key at the same time for 10 seconds or more. After doing this and the problem continues to bug you, then it’s time to troubleshoot the app.

Second solution: Reset the Email app

This is the most effective solution when it comes to apps that keep on crashing. By reset I mean to delete its cache and data which will bring it back to its default settings. If the problem is caused by some corrupt cache or data files, then this should fix the problem as those files will be replaced by doing this procedure:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Email.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.
  9. Reboot your phone to refresh its memory.

At this point, the problem may already be fixed but if it continues to bug you, then try doing the next procedure.

Third solution: Run phone in safe mode and uninstall apps causing the problem

Another important thing you need to do is to determine if this problem is caused by one or some of the apps you installed from the Play Store. You need to run your Galaxy S9 in safe mode to temporarily disable all third-party apps. If the email app runs properly in this mode, then it means there’s a third-party app that causes the problem. You need to find that app and uninstall it but first, this is how you run your device in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

Once you already have an app in mind, this is how you uninstall it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

I know it’s easier said than done but try uninstalling apps that use the Email first then those that you installed by the time the error started showing up.

On the other hand, if the error is still showing up while in safe mode, then the problem could be with the firmware. Try to do the next solution.

Fourth solution: Delete system caches

The firmware creates small temporary files to make apps and services run smoothly. However, these files can easily get corrupted and when it happens, performance issues like this may occur. Deleting the caches actually means to replace them with new ones as the system will create new files after those caches get deleted. Now, to delete all system caches at once, here’s what you need to do:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

If the app still crashes after this, then you will have to do the Master Reset to fix it because clearly now, it’s a firmware issue although it’s still a minor one.

Fifth solution: Backup your files and reset your phone

A reset will fix any app-related problem but we’re always hesitant to suggest this solution because of the hassle you will have to go through in making a backup of your important files and data. However, at this point, you have no other choice so make sure you transfer or copy the data from your phone that you don’t want to lose and then remove your google account from your device so that you won’t be locked out after the reset. Once everything is set and ready, follow these steps to reset your device:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope we’ve been able to help you with this article. If you have other problems you want us to help you with, then feel free to contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out: