Samsung Galaxy S9 Plus keeps popping up “Unfortunately, Email has stopped” error (easy fix)

The error message “Unfortunately, Email has stopped” on your Samsung Galaxy S9 Plus is a notification that tells you about the default email client that crashed for some reason. It may be due to a minor issue with the app or it could be a serious problem in the firmware that affected one of the pre-installed apps. As you may have already guessed, your email services will surely be affected by this error especially if you’re using the app because you can no longer use it without being greeted with this error.

In this article, I will walk you through in troubleshooting your phone and fix this problem. We will try to determine the reason why this problem occurs in the first place then we will try some procedures that could fix it. We just don’t want to get rid of the error message here, we will also try to make Email app work again. So, if you’re one of the owners of the Galaxy S9 Plus and are currently bugged by a similar problem, then continue reading as this post may help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy S9 Plus with “Email has stopped” error


First of all, this problem is not really that complicated. In fact, you may be able to fix it on your own by following our troubleshooting guide. However, if this issue started after you rooted or installed a custom ROM, then you should try to read the changelog of the ROM you installed as there could be some things that don’t work or  you may try to re-flash the stock ROM. However, if this problem started without any obvious reason or cause, then this is what you’re going to do with it:


First solution: Reboot your Galaxy S9 Plus

A reboot should be the first thing you should do to try to fix this problem because it might be just a result of a minor glitch in the app or the firmware. So, hit the power key and restart your device and after which, open Email to know if the error still shows up or if it still crashes. If it still does, I suggest you try doing the Forced Restart:

  • Press and hold the volume down and power keys simultaneously for 10 seconds or until the phone reboots.

This procedure will simulate battery disconnect and refresh your phone’s memory by closing all apps, services and core functions. It’s still very effective in addressing issues that might have been caused by some glitches. However, if the app still crashes after this, then move on to the next step.

Second solution: Find out if it’s caused by third-party apps

There are times when third-party applications cause pre-installed apps to crash so the next thing you should do is run your phone in safe mode to temporarily disable all third-party apps and services. If the problem is fixed or if the error doesn’t show up while in safe mode, then the problem is caused by one or some of the apps you installed. Find which app it is and then uninstall it but first, here’s how you turn on safe mode on your Galaxy S9 Plus:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

While in this mode, open the app to know if it still crashes or not and if the error doesn’t occur, then go on and find out which app is causing the problem and then uninstall it.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

Determining what app is causing the problem is often a challenge to many users. So, you must uninstall apps that you recently installed first or those that you installed prior to the problem.

On the other hand, if the problem still occurs while in this mode, then the problem might be with the firmware. The next two methods are for troubleshooting the firmware.

Third solution: Wipe cache partition

Your phone creates small files that helps in making it run smoother. Those files are called cache. While they are temporary files, when corrupted, they may also cause the phone to have performance-related issues like the crashing of apps. Delete those files so that they will be replaced with new ones and here’s how you do that:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches. Don’t be alarmed if the phone gets stuck on the logo for a minute or two after this just don’t turn it off so that what were deleted will be replaced successfully. So, wait for your Galaxy S9 to become active. Don’t worry, this procedure is very easy and safe to do. If the issue continues after this, then you have to reset your device.

Fourth solution: Perform the Master Reset

A reset will fix any app-related issues and that’s what I want you to do in this section so that the problem you have will be solved. Make sure you make a backup of your important files and data as they will be deleted during the reset process. After the backup, remove your google account from your phone so that you won’t be locked out after the reset. After doing these things, follow the steps below to do the Master Reset:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that the problem with your device is fixed after this. If you have other concerns you want to share with us, feel free to contact us or leave a comment below.

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