Problems on crashing apps can be attributed to many factors including errors within the app or phone system itself. No matter how sturdy an app is, it still can give into such trouble at some point. As a matter of fact, a lot of smartphones users have been complaining about this problem usually after installing new apps and firmware updates on their respective devices. Here in this post, I will tackle a similar issue regarding Facebook app that keeps crashing on a Samsung Galaxy S9 Plus handset. Read on and find out what triggers this problem to occur and what users must do to fix it.
Apps crashing problem can also be associated with insufficient memory on the phone. While this may not be the case on your end given that what you have is a new powerful device that is packed with huge storage capacity, it won’t hurt to check the current memory status. Doing so ensures that the problem has not something to do with insufficient storage. If all is good with the internal memory and yet Facebook is still crashing on your Galaxy S9 Plus, go ahead and troubleshoot the problem with the following workarounds.
Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.
How to fix Galaxy S9 Plus with Facebook app that keeps crashing
Here are the things you should do if Facebook keeps on crashing on your Galaxy S9 Plus…
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Quit and restart the Facebook app.
Any app can become erratic at times and Facebook is no exemption. For first time instances, the problem on crashing apps can be dealt with by forcing the app to quit and then restart the app. Usually things will go back to normal after doing so. Hence, it’s also worth a shot. That said, simply quit or close the Facebook app as you usually do.
Clearing recent apps can also help. Here’s how it’s done:
- Touch and hold the Recent apps key at the bottom left corner of the screen. Doing so opens a list of recent apps.
- To close an individual app, simply swipe it to the right or tap the X.
- To close all recent apps at once, touch the option to Close All.
After doing that, relaunch Facebook and see if it’s already working stable.
Reboot your phone (soft reset).
A soft reset or reboot has been regarded as the simplest yet most effective solution to various types of device issues inflicted by minor software errors and glitches. It’s the easiest way to give your device a clean fresh start. There is no need to worry of losing critical data in the process. So if you haven’t already, go ahead and reboot or soft reset your Galaxy S9 Plus. Here’s how:
- Press the Power button for a few seconds until the menu appears on the screen.
- Select Power off from the menu options.
- Then tap OK. Your phone will then shut down.
- After 30 seconds, press the Power button again until your phone powers on.
In the case where the display becomes unresponsive after Facebook crashes, a forced restart would be necessary. It does the same function as a soft reset but carried out in a slightly different manner. Here’s how:
Press and hold the Power and Volume Down buttons simultaneously for up to 45 seconds or until the phone power cycles.
No data will be affected in the process so all your personal information are intact afterwards.
Check for and install Facebook updates.
Just like other robust apps, Facebook also receives periodic updates rolled out by Facebook app devs to keep the system optimized and up-to-date. Given the fact the millions of people are now using the app, it’s just reasonable for the developers to keep it enthralling and stable. Here’s how to check for the latest Facebook app update on your Galaxy S9 Plus:
- Open the Apps tray by swiping up on an empty spot on the Home screen.
- Touch to open the Play Store app.
- Touch Menu.
- Go to My Apps.
- If an update is available for Facebook app, touch Update next to the Facebook app.
- If multiple apps updates are available, select the option to Update all apps at once.
- To update apps automatically, go to Menu-> Settings-> then select the option to Auto-update apps.
After updating Facebook app, reboot your device then try to see if that fixes the problem.
Clear cache and data on Facebook.
Caches pertain to temporary files and data stored on the Facebook app memory. These files are comprised of your previous login details, browsing data and other information you previously used within the app. These temporary files are stored for faster loading of the same information in the future. While this offers benefit in terms of speed loading, it likewise can cause you this trouble when any of these temporary files crashes or gets corrupted. This is when clearing of app cache and data would be necessary. Here’s how it’s done:
- Swipe up on an empty spot on the Home screen. Doing so will open the Apps tray.
- Touch Settings.
- Touch Apps.
- Touch to select Facebook app in the list.
- If Facebook comes preinstalled on your device, tap Menu-> Show system apps.
- Touch Storage.
- Touch Clear Cache.
- Touch Clear Data. Choosing this option deletes your Facebook login details, searches, and other previous data you’ve used within the app.
- Finally, touch Delete to confirm.
Restart your phone then relaunch the Facebook app on your Galaxy S9 Plus. You will need to enter your login details and sign into your account again.
Uninstall and reinstall Facebook.
You may need to uninstall Facebook app on your device especially if the problem persists after exhausting all prior procedures. It is possible that the app itself is screwed by some serious bugs that could not be remedied by the previous workarounds. A remedy is therefore to delete the app and then download and install the latest version of Facebook app on your device. That way, everything is supposed to be fresh and free from bugs. Here’s what you should do then:
- Swipe up on an empty spot on the Home screen to open the Apps tray.
- Touch Settings.
- Touch Apps.
- Select Facebook in the list.
- Choose the option to Uninstall the app.
- Then touch OK to confirm.
After you have successfully uninstalled Facebook, restart your device then navigate back to the Play Store. Download and install Facebook on your device then see how it works.
Wipe cache partition on your Galaxy S9 Plus.
Aside from apps, your phone also stores temporary files in a directory called system cache partition. And just like on the apps, temporary files and data in the system cache partition can also crash or get corrupted. And when this happens, some system functions on the phone becomes erratic. Problems may transpire on certain apps, if not the entire system. Should this be the underlying cause, wiping the cache partition on your Galaxy S9 Plus can be a potential solution. Here’s how it’s done:
- Power off the device.
- Press and hold the Volume Up, Bixby, and Power buttons simultaneously for a few seconds.
- Release all three buttons when the Android logo appears.
- You will then see a message that says, “Installing system update” for about 30 to 60 seconds before the Android system recovery menu options show up on the display.
- Press the Volume Down button several times to highlight or select Wipe Cache Partition from the given options.
- Then press the Power button to confirm selection.
- Press the Volume Down button again to highlight/select Yes, then press the Power button to confirm selection. Your phone then instigates wiping of the cache partition. When finished, the Reboot system now option is highlighted.
- Press the Power button to restart your device.
Launch and use Facebook and see how it performs this time.
Contact Facebook Help Center
You may reach out to the Facebook Help Center and escalate the problem you have with their app. That way they can be fully aware of the issue and probably have it included in their list of priority problems for prompt fixing. Bug fixes for Facebook app and other third-party apps are typically rolled out through updates. Thus keeping your app up to date is highly recommended.
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