Applications that keep crashing are very common issues that even a powerful smartphone like your new Samsung Galaxy S9 Plus may encounter them from time to time. But the thing is that they’re pretty minor and are very easy to fix. Among the apps that many have been complaining about is Spotify.
When it crashes, it may stop playing tracks and freezes. There were cases wherein owners reported that the app stopped playing and then closed on its own. Another familiar scenario you may encounter is that you may get an error message that, in this case, would say “Unfortunately, Spotify has stopped.”
Whatever the sign you’re getting, it’s still considered as an app crash and you can fix it on your own without any help from a technician. Continue reading as I will walk you through on how to get rid of the error and make Spotify work on your Galaxy S9+ again.
Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.
Fix Galaxy S9 Plus with Spotify app that keeps crashing
The following solutions may help you fix the problem with Spotify app that keeps on crashing.
First solution: Reboot your Galaxy S9+
If this is the first time that your phone is having issues with Spotify, don’t do anything yet. Instead just try rebooting your S9 Plus if you haven’t done so. After the reboot and the problem continues, then try doing the Forced Reboot procedure which refreshes your phone’s memory better than the normal reboot.
- Press and hold the volume down and power keys at the same time for 10 seconds or until your phone reboots.
Once the phone becomes active, try to open Spotify to know if it still crashes. If it does, move on to the next solution.
Second solution: Reset Spotify
By reset I mean clearing the app’s cache and data. This will bring the device back to its default settings or configuration. If this problem is limited to the app, then this solution is more than enough to fix it.
- From a Home screen, touch and swipe up or down to display all apps.
- From a Home screen, navigate: Settings > Apps.
- Tap App Manager.
- Locate then tap Spotify.
- Tap Storage.
- Tap CLEAR CACHE.
- Tap Cached data.
- Tap CLEAR.
Bear in mind that all your settings and preferences alone with downloaded music tracks will be deleted if you did this. You may have to log into your account again after this and redownload tracks you previously downloaded. If the problem still occurs after this, then try the next solution.
Third solution: Uninstall Spotify and reinstall it
Problems like this can also be due to a compatibility issue between the app and the firmware and more often we would suggest updating the app. In this case, however, it’s better to just uninstall Spotify so that all its associations with other apps and services will be removed. After which, just reinstall the app and try using it.
- From a Home screen, touch and swipe up or down to display all apps.
- From a Home screen, navigate: Settings > Apps.
- Tap App Manager.
- Locate then tap Spotify.
- Tap UNINSTALL.
- Review the notification then tap OK to confirm.
- Reboot your phone to refresh it’s memory and other connections.
Now, to reinstall Spotify, follow these steps…
- From a Home screen, touch and swipe up or down to display all apps.
- Tap Play Store.
- Type ‘spotify’ in the search box.
- Select Spotify then tap Install.
- To continue, review the required app permissions then tap Accept.
These three procedures can surely fix this problem and make Spotify run smoothly on your phone again.
If you have other concerns you want to share with us, feel free to contact us or leave a comment below. I hope that we’ve been able to help you one way or another.
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