How To Fix Samsung Galaxy S9 Cannot Transfer Data To PC

The #Samsung #Galaxy #S9 is a flagship device released last year which is considered as one of the best Android smartphone model. The phone uses an Aluminum frame which is protected by Corning Gorilla Glass on both the front and back. It sports a 5.8 inch Super AMOLED Infinity Display while under the hood is a Snapdragon 845 processor combined with 4 GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9 cannot transfer data to PC issue.

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How To Fix Samsung Galaxy S9 Cannot Transfer Data To PC

Problem: I bought a reconditioned Samsung Galaxy S9. I was successfully able to transfer photos to my laptop using MediaGo. I have since tried it, and my phone no longer gives the option to transfer data, when it’s plugged into the laptop using a new Griffin sync lead, the only option is “cable charging.” It also no longer “fast charges”. I have tried uninstalling Media go from laptop. I have enabled developer options, I’ve enabled USB debugging mode, I’ve set USB configuration to MTP. I’ve turned both devices off and on. HELP! thank you!

Solution: Before performing any troubleshooting steps on this phone its best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.


For this particular problem you should first try to clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris stuck in this port. Once this is done try using a different USB cord to connect the phone to your computer. Try connecting the phone to different USB ports of your computer to check if the problem is caused by  particular port. If you have another computer available then try connecting your phone to it then check if the issue still occurs.

In case the above steps fails to fix the problem then proceed with the additional troubleshooting steps listed below.

Perform a soft reset

For this particular case you should do a simulated battery pull or what is also called as a soft reset. This is usually done when a phone becomes unresponsive but is also recommended in this particular case.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Once the phone restarts check if the issue still occurs.

Check if the issue occurs in Safe Mode

There are instances when an app you downloaded and installed in the phone could be causing this problem. To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.

  • Turn the phone off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the issue does not occur in this mode then it’s likely that the problem is caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occurring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key to highlight “wipe cache partition.”
  • Press the Power key to select.
  • Press the Volume down key to highlight “yes” and press the Power key to select.
  • When the wipe cache partition is complete, “Reboot system now” is highlighted.
  • Press the Power key to restart the device.

Perform a factory reset

One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Make sure to backup your phone data before doing the reset as it will be deleted in the process.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

In case the issue persists even after performing the troubleshooting steps listed above then this is most likely caused by a faulty hardware component. The best thing to do right now is to have the phone repaired at a service center.

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