Facebook comes pre-installed on your Samsung Galaxy S9 so it’s, somehow, embedded in the firmware. If it crashes, the problem might be with the app only but then there’s also a possibility that the issue is with the firmware. The crash may be characterized by the following:
- Facebook closes immediately after it’s opened
- User may be able to use it for a short period of time before it closes on its own
- The error “Unfortunately, Facebook has stopped” may pop up when the app is opened
I will share with you the solution to this problem in this post. We have addressed similar problems in the past and rest assured that it’s just a minor issue and that you can fix it on your own without bringing the phone to the store or shop. So, continue reading this article as it may help you one way or another.
Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.
How to fix Galaxy S9 with Facebook app that keeps crashing
Being a pre-installed app, you cannot just uninstall it from your phone so you really have to troubleshoot it so that you can continue using Facebook and communicate with your friends. Here’s what you should do…
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First solution: Reboot your Galaxy S9
As I said earlier, Facebook is a pre-installed app and therefore embedded in the firmware. There are times when a glitch in the system occurs and when it happens, it may affect the performance of some apps. Glitches can easily be fixed by a reboot that’s the reason why you have to do this procedure before anything else because the probability is high that this could be the only thing you have to do for this problem. So, hit that power key and reboot your phone. If the app still crashes after the normal reboot, you should try doing the Forced restart procedure:
- Press and hold the volume down and the power keys at the same time for 10 seconds or more or until the phone reboots.
The Forced Restart simulates battery disconnect which refreshes your phone’s memory, close all apps and services running in the background and reloads all core functions. Needless to say, it’s pretty effective in fixing any minor firmware and hardware glitches and issues. However, if this doesn’t fix the problem, then you should do the next procedure.
Second solution: Clear cache and data of Facebook
By deleting Facebook’s cache and data you’re actually resetting the app back to its default settings. There are times when caches and data get corrupted and when it happens, the app’s performance might be affected and may result to unexpected crashes. This is how you do it:
- From a Home screen, touch and swipe up or down to display all apps.
- From a Home screen, navigate: Settings > Apps.
- Tap App Manager.
- Locate then tap Facebook.
- Tap Storage.
- Tap CLEAR CACHE.
- Tap Cached data.
- Tap CLEAR.
This is the most effective solution to almost all app-related problems but then there’s no guarantee that it will work to all cases. So, in case the problem continues after this, then the next method will definitely fix the problem.
Third solution: Backup your files and reset your phone
I know it’s a bit too much to reset the phone due to a minor app-related problem but the thing is that the app in question is pre-installed. If it were just any third-party app, you can get rid of the problem by uninstalling the app but that’s not the case here. So, you really have to reset your phone as it’s embedded in the firmware.
Before the reset however, make sure you backup all your files and data as they will be deleted during the process and you may not be able to retrieve them after that. After the backup, make sure you disable the Factory Reset Protection by removing your google account from your phone so that you won’t be locked out. Once everything is set, follow these steps to reset your phone:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that the problem with your device is fixed after this. If you have other concerns you want to share with us, feel free to contact us or leave a comment below.
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