The #Samsung #Galaxy #S9 is a flagship phone released last year which has several outstanding features. This is an IP68 certified device which uses an Aluminum frame sandwiched between Corning Gorilla Glass. On the front is a 5.8 inch Super AMOLED display while under the good is a Snapdragon 845 processor paired with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9 stopped charging issue.
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How To Fix Samsung Galaxy S9 Stopped Charging
Problem: Hello, I just read your page on common charging errors, and I think I managed to get a little bit of every error. My problems started out around 3 months ago, when my Galaxy S9 stopped being able to charge with any cable. At this point in time I had owned the phone for about 3 months and had dropped it a couple times, resulting in cracked front and back screens, but the timing of the cable port quitting on me seems unrelated. For a while I did not receive the moisture in charging port error and wondered what had gone wrong, but I was able to charge the phone using a portable wireless charger so I didn’t think anything of it. Then out of the blue around 2 months ago I started receiving that error notification and it hasn’t gone away since. I haven’t tried extensively to clean out the port or the cable for fear of damaging them, but it seems to me that 2 or 3 months would be more than enough time for it to dry out if that was the issue. The final straw came this morning when my S9 stopped charging wirelessly in the middle of the night. It was working when I went to bed and was not this morning. I don’t have another device to test if the failure is on the charger’s end, but given my phone’s history I’m pretty sure it’s on that end. I haven’t dropped it since those first times I mentioned so I’m not sure what has transpired inside my phone to make it quit on me now. Also I’m not sure what Android version I’m running but it is the most current one for this phone type.
Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.
From the way you described the problem this appears to be caused by a faulty hardware component. What you should do right now is to clean the charging port of the phone using a can of compressed air making sure that any dirt or debris that’s’ stuck in it is removed. Once this is done use a different USB cord and wall charger to charge the phone. You should also try wirelessly charging the phone using a different wall charger connected to the wireless charging pad.
In case the issue persists then proceed with the additional troubleshooting steps listed below which allows you to eliminate any software related glitches that could be causing the problem.
Perform a soft reset
What you will want to do in this case is to refresh the phone software. You can do this by doing a soft reset which is usually performed when a phone is unresponsive but is also recommended in this case.
- Press and hold the Power and Volume down key for up to 45 seconds.
- Wait as the device restarts.
Once the phone restarts check if the issue still occurs
Check if the issue occurs in Safe Mode
An app you downloaded in your phone could be causing this problem. To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.
- Turn the phone off.
- Press and hold the Power key past the model name screen appearing on the screen.
- When SAMSUNG appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
In case the issue does not occur in this mode then it’s likely that the problem is caused by an app you downloaded. Find out what app this is and uninstall it.
Wipe the cache partition of the phone
The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occuring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.
- Turn off the phone.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key to highlight “wipe cache partition.”
- Press the Power key to select.
- Press the Volume down key to highlight “yes” and press the Power key to select.
- When the wipe cache partition is complete, “Reboot system now” is highlighted.
- Press the Power key to restart the device.
Check if the issue still occurs.
Perform a factory reset
One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Make sure to backup your phone data before doing the reset as it will be deleted in the process.
- Turn off the phone.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
If the issue persists even after performing the troubleshooting steps listed above then this is most likely caused by a faulty hardware component. The best thing to do right now is to have the phone repaired at a service center.
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