Samsung Galaxy S9 Plus Gallery keeps crashing, showing “Gallery has stopped” error (easy fix)

The error message “Unfortunately, Gallery has stopped” in your Samsung Galaxy S9 Plus is a notification that tells you about Gallery that crashed for some reason. Either you get that error message or the app may just close on its own without any warning. There are times when an error shows up after a few minutes of using the app. Basing on the content of the error, there’s no clear indication that would tell us immediately the reason why it’s happening so you really have to do some basic troubleshooting to get rid of the problem.

In this post, I will walk you through in troubleshooting your Galaxy S9 Plus that’s plagued with the “Gallery has stopped” error. We will consider every possibility and rule them out one by one until we can determine what the problem is all about and what needs to be done to fix it. If you’re one of the owners that’s having this kind of issue, continue reading as this article may help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy S9 Plus with Gallery that keeps crashing

The following solutions have been proven to fix issues like this one. You may not need to do all of them. In fact, depending on the nature of the problem in your device, you may also have to do one to make it work perfectly again. Try to see if one of these solutions can help you…

First solution: Reboot your phone first

If it’s the first time that the Gallery crashes either it’s represented by an error or just closes on its own, it’s very much possible that it’s caused by a minor issue and you may not have to do some complicated procedures to fix it. Most of the time, if the problem is caused by a glitch in the system, a reboot is more than enough to rectify the problem and that’s what I want you to do right now. Reboot your phone normally and try to open Gallery to verify if the problem is fixed. If it still crashes after that, then try the Forced Restart:

  • Press and hold both the volume down and power keys at the same time for 10 seconds or more.

Such procedure will refresh your phone’s memory by reloading all apps, services and core functions. It’s very effective against minor firmware and hardware issues. However, if the problem continues after this, then you have to move on to the next solution.


Second solution: Find out if it’s caused by a third-party app

Running your device in safe mode will give you an idea if the problem is caused by a third-party app or not. While in this environment, all downloaded apps are temporarily disabled so if Gallery works perfectly, then it means there’s an app that’s causing all this. You have to find out which app it is and just uninstall it. The Gallery should work properly after that.

Now, here’s how you reboot your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

And here’s how you can uninstall apps from your device:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

Determining what app is causing the problem is often a challenge to many users. So, you must uninstall apps that you recently installed first or those that you installed prior to the problem.

On the other hand, if the app is still crashing in safe mode, then you need to troubleshoot the app now.

Third solution: Clear cache and data of Gallery

This will reset the app and bring it back to its default settings and configuration. If the problem is with Gallery, then this procedure will fix it for sure. Here’s how you do it:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Gallery.
  5. Tap Storage.
  7. Tap Cached data.
  8. Tap CLEAR.

This is the most effective solution to almost all app-related problems but then there’s no guarantee that it will work to all cases.

Fourth solution: Wipe cache partition

Doing this will delete all system caches and replace them with new ones. This will be done automatically but you need to run the device in Recovery Mode and initiate wiping of the cache partition. After which, the phone will do the reset.

It’s important that you do this procedure because if there are some corrupt caches, the error might be just one of the problems that’s happening in your phone. Here’s how you wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Fifth solution: Backup your files and data and reset your Galaxy S9 Plus

A reset will fix most of the firmware related issues including this one. However, we’re always hesitant to suggest it because there’s no guarantee you won’t lose some of your files during the reset as it deletes all personal files and data saved in your phone’s internal storage. At this point, you have no other choice but to reset your device to fix the problem. So, take time making a backup of your important files and data. You may copy them over to your SD card or transfer them to your computer. Before you actually reset your phone try to remove your google account from your phone so that you won’t be locked out of your device after the reset.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

As long as the problem isn’t due to firmware modification of any sort, a reset will fix it. I hope that we’ve been able to help you one way or another. If you still have other concerns you want to share with us, contact us or leave a comment below.

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Harold Hisona

Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side. Contact me at Email

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