How To Fix Samsung Galaxy S9+ Does Not Send Text Message To One Number

The #Samsung #Galaxy #S9+ is a premium high end Android smartphone released this year which has some of the best features on a mobile device. The phone sports a 6.2 inch Super AMOLED display and uses the powerful Snapdragon 845 processor combined with 6GB of RAM. This device also takes excellent quality photos thanks to its dual 12MP rear camera setup. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9+ does not to send text message to one number issue.

If you own a Samsung Galaxy S9+ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy S9+ Does Not Send Text Message To One Number

Problem: I recently starting to have an issue between 2 phones on the same network Tmobile I have a Samsung S9 plus and my mother has an LG V40 ThinQ the worst investment I ever did anyway I need to constantly be texting her for safety purpose but about 2 days ago when I try to send her a text or a picture it doesn’t go through all I get is an error CANCELED on the image and the text doesn’t get through as well So I thought there was something wrong with my phone so I did a whole factory reset just to make sure it wasn’t me and the reset was all and done i still couldn’t send her anything I still had the same problem. So I send other people stuff with no problem everyone got their messages and pictures. I can receive images and text from my mother but I can’t send her anything at all, please help she and this regretful investment I purchased a year ago is important to me. I apologize for the bad experience I’m having with the LG phone but I just can’t afford to get her a Samsung for Xmas I can’t afford it right now i just lost my job. This is why I’m hoping and praying that you help me with issue as fast u can Thank you for all your help and kind of help u can offer to solved this problem.

Solution: Before performing any troubleshooting steps on the phone you should first make sure that the device is running on the latest software version. If an update is available then I suggest that you download and install it first.

The first thing you will want to do if you are unable to send a text message to one contact is  to make sure that the phone number of that contact is stored correctly in your phone. I recommend deleting the contact from your phone. If the contact is synced to your Google contacts account then delete it from there as well. Once it is deleted add the number again then check if you can now send a text message to it.

In case the issue still persists then proceed with the troubleshooting steps listed below.

Perform a soft reset

This is usually done when the phone is unresponsive and will usually resolve most issues caused by minor software glitches.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Once the phone has fully booted try sending a text message to your mother’s number.

Check if the issue occurs in Safe Mode

There are instances when apps you downloaded can cause this particular problem. To check if this is the case you should start the phone in Safe Mode. When the phone is running in this mode only the pre-installed apps are allowed to run.

  • Press and hold the Power button until the Power off prompt appears then release.
  • Tap and hold Power off until the Safe mode prompt appears then release.
  • To confirm, tap Safe mode. This may take up to 30 seconds to complete.

If the problem does not occur in this mode then it could be caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone from the recovery mode

Your phone software has the tendency to accumulate temporary system data which can get corrupt. When this data is present in the phone it could cause issues to occur on the device.To make sure that this is not what is causing the problem you should wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all three keys.
  • An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  • Press the Volume down key several times to highlight wipe cache partition.
  • Press Power key to select.
  • Press the Volume down key to highlight yes, them and press the Power key to select.
  • When the wipe cache partition is complete, Reboot system now is highlighted.
  • Press the Power key to restart the device.

Backup your phone data then do a factory reset

One last troubleshooting step that you need to do is a factory reset. Since this will revert your phone back to its original factory condition then it is a must that you backup your phone data before performing this procedure.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Try to check if the issue still occurs.

The other factors to consider that can cause this problem are as follows.

  • Check your device shows at least 2 signal bars. If you have less, your signal is too low for reliable messages.
  • On the My T-Mobile web page , your primary account holder can look for and remove Message blocking service or Family Allowances from the line
  • If you are using a Prepaid account make sure you have an account balance.
  • Turn off Wi-Fi to ensure you’re using T-Mobile network.
  • Update the date and time on the device, and enable auto-update.
  • Check the device SMSC setting is +120630004.

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