Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #S9 fix the issues that they are experiencing with their phone. This is the current flagship model of the South Korean company which uses some of the latest technology for mobile devices. It has a large 5.8 inch Super AMOLED display and uses the Snapdragon 845 / Exynos 9810 combined with 4GB of RAM for a smooth user operation. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9 not charging not turning on issue and other related problems.
If you own a Samsung Galaxy S9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S9 Not Charging Not Turning On
Problem: I have a Samsung Galaxy S9 that was working fine earlier today. It was running out of battery and I didn’t get it on charge before it ran out. Now that it has run out of battery it will not turn on. It is not showing any signs of life when plugged in, even to a wall with the original charger and wire. I have tried all the troubleshooting methods to no avail.
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Solution: Try cleaning the charging port of the phone first using a can of compressed air. Make sure that any dirt or debris stuck in this port is removed. Once this is done try charging the phone using a wall charger. In case the issue persists then you should try using a different charging cord and wall charger to charge the phone. You should also check if the phone can charge from a computer USB port.
Once the phone has sufficient charge then turn it on by pressing and holding the power and volume down buttons for at least 10 seconds.
In case the phone does not turn on then you will need to have this checked at a service center.
S9 Charges Slowly
Problem: My phone has slowly attained a slower speed of charging, and currently charges slower than it discharges. Even when I turn all power saving options on, it still charges slower than it consumes charge. It only charges positively when the phone screen is off, or when the phone itself is off. However, it still charges slowly. The safe mode method you suggested breaks even, but it does charge positively if I turn every single power saving option on, and reduce the brightness to about 10%. Got any suggestions to fix this?
Related Problem: My galaxy charges very slow. If turned on and plugged in to charge it still discharges. The only way it will charge is to turn off the phone and plug it into the charger then it will charge but very slow.
Solution: The first thing that you will want to do is to check if the problem is caused by the charger that you are using. Try charging the phone using a different charger and charging cord. In case the issue persists then the next step is to check if this is caused by a software glitch. To do this you will have to backup your phone data then do a factory reset. Once the reset is complete do not install any apps in your phone yet. Try to check first if the issue still occurs. If it does then you will have to bring the phone to a service center and have it checked.
S9 Stuck On Samsung Logo After Update
Problem: After the release of latest update for Samsung Galaxy S9, i downloaded the update. After updating the S9 logo comes on and after that the SAMSUNG logo, but the logo doesn’t go away and stays on for hours until the battery drains. I tried the steps mentioned under this topic but it won’t work. Please help me.
Solution: It looks like the problem is caused by a software glitch. Try charging your phone first for at least 20 minutes. Remove the microSD card of the phone if you have one installed then start the phone in recovery mode. From here you should wipe the cache partition of the phone then follow this up with a factory reset. Take note that the reset will erase your phone data.
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