How To Fix Samsung Galaxy S9 IMS Service Has Stopped Error

The #Samsung #Galaxy #S9 is a flagship model released last year that has several outstanding features. While it shares a similar design structure to its predecessor it has several important hardware upgrades which makes it perform better. This phone uses the powerful Snapdragon 845 processor which when combined with 4 GB of RAM allows it to multitask between different apps with ease. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9 IMS service has stopped error.

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How To Fix Samsung Galaxy S9 IMS Service Hs Stopped Error

Problem: Every 10 seconds a pop up on my brand new galaxy s9 says ‘IMS service has stopped’ and ‘IMS keeps stopping’. I’ve tried restarting, deleting apps, switching it off, clearing the cache on all my apps and i have tried safe mode and nothing is working. I have only downloaded apps that i have always known and have had on my iphone. I don’t know the version of my android.

Solution: Before performing any troubleshooting steps on this device it’s best to make sure that it is running on the latest software version first. If an update is available then I suggest that you download and install it.

The IMS Service allows your phone to work properly with a carrier or third party communications app. This service allows calls and text messages to be delivered via an IP network. While this works most of the time there are instances when certain glitches can cause this service to fail. If you are getting the IMS service has stopped error then proceed with the troubleshooting steps listed below.

Check if the issue occurs in Safe Mode

One factor that can cause this problem is an app you downloaded and installed in your device. To check if this is the case you should start the phone in Safe Mode as only the pre-installed apps are allowed to run in this mode.

  • Turn the phone off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

If the problem does not occur in this mode then it could be caused by a downloaded app. Find out what app this is and uninstall it.

Clear the cache and data of the Messages app

There’s a possibility that it can be caused by cached data of the messaging app that has been corrupted. If this is the case then you will need to clear the cache and data of the messages app.

  • From any Home screen, tap Apps.
  • Tap Settings.
  • Scroll to ‘APPLICATIONS,’ then tap Application manager.
  • Swipe right to the ALL screen.
  • Scroll to and tap Messages.
  • Tap Clear cache.
  • Tap Clear data, then OK.

Check if the issue still occurs.

Wipe the cache partition of the phone

There are cases when the cached data that the phone stores in its partition can become corrupted. Once this happens certain issues can occur on the device. To eliminate the possibility of this issue causing the problem you should wipe the cache partition of the phone.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all three keys.
  • An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  • Press the Volume down key several times to highlight wipe cache partition.
  • Press Power key to select.
  • Press the Volume down key to highlight yes, them and press the Power key to select.
  • When the wipe cache partition is complete, Reboot system now is highlighted.
  • Press the Power key to restart the device.

Perform a factory reset

One last troubleshooting step to consider is a factory reset. This will revert the phone back to its original factory condition. Make sure to backup your phone data before performing this step.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

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