How to fix Samsung Galaxy S9 with “Unfortunately, Internet has stopped” error (easy steps)

The error message “Unfortunately, Internet has stopped” in your Samsung Galaxy S9 is a notification telling you about the Internet app that crashed for some reason. It actually doesn’t affect your phone’s capability to connect to the Internet although if you were using the app to browse the web, then it has a direct effect to your usage. The Internet is actually the default web browser of your phone. It was a few years ago when Samsung decided to change the name of the app to “Internet” so users would immediately know what to use to browse the web but it, sometimes, confuses some users especially when they’re having this error.

In this post, I will walk you through in troubleshooting your Samsung Galaxy S9 with this error. I will also share with your the solutions we’ve always been using to address issues like this. When an app crashes, you may encounter this error message or your usage of the app may be affected because more often, the app in question will close as soon as it’s opened or you may be able to use it for a few minutes before it closes. Don’t worry though, most of the time this issue is pretty minor and easy to fix. Continue reading as this article may help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy S9 with “Internet has stopped” error

App related problems may occur from time to time and even your phone Galaxy S9 may encounter it. In fact, we already have readers who reported to have encountered some apps that keep on crashing. If it’s not a minor issue, then it could be a serious problem in the firmware but at the end of the day app issues can still be fixed. Try to see which of the solutions below will solve your problem.

First solution: Restart your Galaxy S9

There’s more to restart than just turning your device off and back on. It actually refreshes your phone’s memory and if this problem is just a result of a minor glitch in the app or the system, then a reboot is more than enough to fix it. Therefore, hit that power key and restart your phone. After which, open Internet and try to browse any website to test if the error would still pop up or if the app crashes. If it still does, try doing the forced reboot; press and hold the Volume Down and the Power keys at the same time for 10 seconds or more.

It’s more effective than the normal reboot because it simulates battery disconnect which closes all apps running in the background and reloads core services and functions. Your device will reboot once you’ve pressed and held the correct combination of buttons. If the problem still persists after this, however, then move on to the next solution.

Second solution: Clear cache and data of Internet app

By deleting the app’s cache and data, you’re actually resetting it. It will bring it back to its default settings as well as delete all the temporary files created by the system to make it run smoothly as well as the files the app accumulated. It is important to do this because there are times when these apps get corrupted and when it happens, performance issues may occur like the “Internet has stopped” error or other crashing problems. If you have bookmarks, browsing history and other data you don’t want to lose, then you may sync them to your google account so that you can retrieve them once the problem is fixed.

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Internet.
  5. Tap Storage.
  7. Tap Cached data.
  8. Tap CLEAR.

After doing this procedure, open the app to know if it would still crash and if it still does, then the next solution may help you.

Third solution: Run your phone in Safe mode

Rebooting your Galaxy S9 in safe mode alone won’t fix the problem but it’s still important to do this because it will give you an idea as to what the cause of the problem is. When in this environment, all third-party apps are temporarily disabled leaving only pre-installed apps running in the background. If Internet does not crash while your phone is in safe mode, then it means that there’s an app or two that’s causing it to crash. You have to find that app and uninstall it.

Now, this is how you run your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

After confirming that the problem is due to a third-party app and if you already have an app in mind, follow these steps to uninstall it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

You may have to uninstall more than one app to fix this problem. However, if the app still crashes even in safe mode, then you will have to troubleshoot the firmware as that could be where the problem lies.

Fourth solution: Wipe cache partition

The Internet app is pre-installed so it’s embedded in the firmware. You already did the basic troubleshooting for apps but to no avail so it’s time to troubleshoot the firmware and first thing you should do about it is to wipe the cache partition. It’s as effective as the reset but you won’t lose any of your important files. Here’s how you do this:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

If the app still crashes after this, then you have no other option but to reset your phone.

Fifth solution: Backup your files and do the Master Reset

This is the ultimate solution to any app-related problems but then again you will have to go through the hassle of making a backup of your important files and data. Depending on the amount of data you have in your phone, the backup may take a few minutes to an hour but you have no other options as of this moment. So, take time to backup things you don’t want to lose and then disable the Factory Reset Protection by removing your google account from your phone. Once everything is ready, follow these steps to fix the problem in your Galaxy S9:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that we’ve been able to help you one way or the other. If you have other issues you want to share with us, feel free to contact us or leave a comment below.

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Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side.

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