Even a powerful smartphone like the Samsung Galaxy S9 may also encounter problems from time to time. Among the most common is when it freezes and may seem like it would never respond again. More often than not, it’s a system crash and it may be caused by some factors that may be unknown to you.
In this post, I will walk you through in troubleshooting your Samsung Galaxy S9 that’s frozen. It’s just a minor problem but nevertheless, very annoying as you don’t know when it happens and more often, you don’t know what to do how to make your phone respond again. If you’re one of the owners of this phone, you should know how to fix a minor problem like this because eventually, you will encounter it.
Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.
Making your frozen Galaxy S9 respond again
There’s always something you can do about this problem and that’s what I’m going to share with your in this post. So, continue reading as one of the procedures below may help you one way or another…
Perform the Forced Restart procedure
You will have to do a combination to simulate battery disconnect. This will refresh your phone’s memory, close all apps running in the background and reload all core functions and services. Your Galaxy S9, provided there’s enough battery left and that the integrity of its hardware components remains intact, will respond to his solution because it’s hard-wired to the device. To do this, press and hold the volume down and power keys at the same time for 10 seconds or until the phone boots up.
If the device won’t respond, try doing it a couple more times. If it still won’t respond after that, try this:
- Press and hold the Volume Down button first and don’t release it.
- While holding it down, press and hold the Power key.
- Keep both keys held down for 10 seconds or more.
This is basically the same as the first procedure above only that we’re making sure you’re pressing and holding the Volume Down button first before doing the same for the Power key because doing it otherwise won’t simulate battery disconnect. If, however, the phone is still not responding after this procedure, then you should try the next one.
- Plug the charger to a working wall outlet.
- Connect your Galaxy S9 to the charger using the original cable.
- Leave it connected to the charger for a few minutes.
- Now, press and hold the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on.
Your phone should be booting up now but if it still remains unresponsive, then it’s time to bring it back to the store so that a technician can check it up for you. It’s possible that the reason why this problem occured is due to either physical or liquid damage.
This optional but I suggest you try running the phone in recovery mode just to know if it’s capable of doing so. If successful, try performing the master reset:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
Again, this is optional so if you’re not comfortable doing this, you better not.
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