How To Fix Cricket Wireless Samsung Galaxy S9 Cannot Send Picture Messages

The #Samsung #Galaxy #S9 is a flagship phone released last year which has several outstanding features. This is an IP68 certified phone that’s made of an Aluminum frame with Corning Gorilla Glass on both the front and back. It uses a 5.8 inch Super AMOLED Infinity Display which renders colors beautifully. Under the hood is a Snapdragon 845 processor which when combined with its 4GB of RAM allows apps to run smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Cricket Wireless Samsung Galaxy S9 cannot send picture messages issue.

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How To Fix Cricket Wireless Samsung Galaxy S9 Cannot Send Picture Messages

Problem: Hey, I bought an S9 yesterday and I’m unable to get it to send Picture messages. Regular text messages work fine, but I’m unable to send (and I guess receive?) picture messages on the default messaging app called “Messages”. I’ve tried everything online that I can find, including new apn’s, a reset backed up, restarting my phone, checking to make sure everything that needs to be turned on is actually on, etc. This issue isn’t that big of a deal but I would like it to get fixed. I have not tried installing a separate new messaging app and using that to see if it works. I have Cricket Wireless. For reference, I can send pictures using other apps installed (Snapchat). Would appreciate any help you could offer, thanks.

Solution: Before performing any troubleshooting steps on this device it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.

Since you are having an issue sending a picture message what you need to do is to check if you have an active mobile data subscription and that your phone is getting a good mobile data signal, preferably an LTE signal.

You should also make sure that your phone has the correct Cricket Wireless APN settings.

To access the phone APN:

  • From the Home screen, swipe up on an empty spot to open the Apps tray.
  • Tap Settings > Connections > Mobile networks > Access Point Names.
  • If available, tap the Xfinity APN
  • If not available, tap ADD.
  • Verify and update the following settings for the Data APN:

The Cricket Wireless APN Settings are as follows:

  • Name: Internet
  • APN: ndo
  • MMSC: http://mmsc.aiowireless.net
  • MMS Proxy: proxy.aiowireless.net
  • Multimedia Message Port: 80
  • MCC: 310
  • MNC: 150
  • APN type: default,mms,fota,hipri,supl
  • APN protocol: IPv4
  • APN roaming protocol: IPv4
  • Turn APN on/off: ON

Once your phone has the correct APN settings try to check if the issue still occurs. In case it does then proceed with the troubleshooting steps listed below.

Perform a soft reset

The first thing you will have to do in this case is a soft reset which is usually done when a phone becomes unresponsive but is also recommended in this particular case.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Once the phone restarts check if the issue still occurs.

Clear the cache and data of the text messaging app

There are cases when corrupt data within the text messaging app can cause this particular issue. If this is the case then clearing the cache and data of this app will help.

  • From the Home screen, swipe up on an empty spot to open the Apps tray.
  • Tap Settings > Apps.
  • Tap the desired application in the default list.
  • To display preinstalled apps, tap Menu > Show system apps.
  • Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

Check if the issue still occurs.

Check if the issue occurs in Safe Mode

There are instances when an app you downloaded and installed in the phone could be causing this problem. To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.

  • Turn the phone off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

In case the issue does not occur in this mode then it’s likely that the problem is caused by an app you downloaded. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occuring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key to highlight “wipe cache partition.”
  • Press the Power key to select.
  • Press the Volume down key to highlight “yes” and press the Power key to select.
  • When the wipe cache partition is complete, “Reboot system now” is highlighted.
  • Press the Power key to restart the device.

Check if the issue still occurs.

Perform a factory reset

One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Make sure to backup your phone data before doing the reset as it will be deleted in the process.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Once the reset is complete make sure that the correct APN settings are installed before checking if the issue still occurs.