How To Fix Samsung Galaxy S9 Will Not Update To Latest Software Version

The #Samsung #Galaxy #S9 is a flagship phone released last year which has several outstanding features. This is an IP68 certified device that has an Aluminum body with Corning Gorilla Glass on both the front and back. It uses a 5.8 inch Super AMOLED display while under the hood is a Snapdragon 845 processor paired with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9 will not update to latest software version issue.

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How To Fix Samsung Galaxy S9 Will Not Update To Latest Software Version

Problem: My S9 will not update to the new software version. My wife has the same phone through AT&T and hers updated fine. We have tried doing it through factory reset and by connecting it to the laptop. Now the apps won’t let you move them on the screen and no options for them come up when you long press them.

Solution: There are are two ways that you will be able to update the phone software which are by the OTA ( Over The Air) method or by the use of Smart Switch.


Some things to consider before getting the update are as follows:

  • Your phone should have more than 50% battery life. It’s best to fully charge your device.
  • The phone should be connected to a data network.
  • The phone should have sufficient internal data storage space.

Updating the phone using the OTA method

  • From the Home screen, swipe up on an empty spot to open the Apps tray.
  • Tap Settings > Software update > Download updates manually.
  • Wait for the device to check for updates.
  • Tap OK > Start.
  • When the restart message appears, tap OK.

Update from a computer using Smart Switch

Make sure to backup your phone data before performing this procedure.

  • Download and install Samsung Smart Switch that is compatible with your computer from http://www.samsung.com/us/support/smart-switch-support/#!/.
  • Connect the cable to a compatible USB port on your computer.
  • Connect the other end of the cable to your mobile device.
  • Allow your computer to install any required drivers for your device. This process may take a few minutes.
  • Open Smart Switch on your computer, and allow it to make the connection.
  • If a software update is available for your device, Smart Switch will automatically prompt you to update. At any time, you can click Update.
  • Click Update to begin downloading the necessary files.
  • Click OK to proceed.
  • Your device may turn off and on a few times during the update process.
  • Once complete the device will return to the Home screen.

In case the phone software does not get updated then proceed with the additional troubleshooting steps listed below.

Perform a soft reset

What you will need to do in this particular case is a soft reset. This will usually fix issues caused by minor software glitches as it will refresh the phone software. This is also called as a simulated battery pull as it disconnects the phone from the battery.

  • Press and hold the Power and Volume down key for up to 45 seconds.
  • Wait as the device restarts.

Check if the issue the phone software will update.

Wipe the cache partition of the phone

There are cases when the cached data that the phone stores in its partition can become corrupted. Once this happens certain issues can occur on the device. To eliminate the possibility of this issue causing the problem you should wipe the cache partition of the phone.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all three keys.
  • An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  • Press the Volume down key several times to highlight wipe cache partition.
  • Press Power key to select.
  • Press the Volume down key to highlight yes, them and press the Power key to select.
  • When the wipe cache partition is complete, Reboot system now is highlighted.
  • Press the Power key to restart the device.

Check if you can now update your phone software.

Perform a factory reset

One last troubleshooting step to consider is a factory reset. This will revert the phone back to its original factory condition. Make sure to backup your phone data before performing this step.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Once the reset is complete do not install any apps in your phone yet. Try to check first if you are now able to update the phone software.

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