Solved Samsung Galaxy S9 Mobile Data Connection Drops

The #Samsung #Galaxy #S9 is the latest flagship phone of the South Korean company that is one of the best Android smartphones that you can get today. The phone uses the latest Snapdragon 845 / Exynos 9810 processor which when combined with its 4GB of RAM allows the phone to run any app smoothly. Although this is is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9 mobile data connection drops issue and other related problems.

If you own a Samsung Galaxy S9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

S9 Mobile Data Connection Drops

Problem: I just buy my samsung S9 but from the celcom package upgrade. And this phone keep missing the connection of my mobile data. For example, when I open youtube for a long time period. Suddenly the connection is missing and it took more than 10 minutes to mobile data connection appear back. And it always happen at 2 o’clock in the morning but it also happen in other times. Pls help me…

Solution: If there is a specific time that this issue occurs then there is a chance that this might be a network related problem. Are other devices near you experiencing the same issue? You can also try going to  a different location then check if the issue still occurs.

In case the issue is not caused by a network problem then proceed with the troubleshooting steps listed below.

• Make sure that the phone is getting a strong LTE signal.
• Check if the issue occurs in Safe Mode. If it doesn’t then it could be caused by an app you downloaded. Find out what app this is and uninstall it.
• Wipe the cache partition of the phone from the recovery mode.
• Backup your phone data then do a factory reset.

S9 Not Getting Mobile Data

Problem: I have a Samsung Galaxy S9. My phone only works fine when I am at home near my wi-fi port. Once I leave the area, and go anywhere that doesn’t offer wifi, then I cant use most services. I have the most expensive plan that my service provider offers. I bought it, due to being not being technically savvy and hoping to lessen any potential problems. (Go figure) No one else in my family with cheap phones has this problem. Please help

Solution: If your phone has an active mobile data subscription but you are not getting a mobile data connection then you should proceed with the steps listed below.

• Make sure that the mobile data switch is turned on.
• Try to check if the issue occurs in Safe Mode. if it doesn’t then you might have installed an app that is blocking your phone from using mobile data. Find out what app this is and uninstall it.

It’s also possible that the problem is caused by a wrong APN settings. Try to check if this is the case.

• Open the Apps tray of the phone.
• Tap Settings > Connections > Mobile networks > Access Point Names.
• Reset your APN settings, tap Menu (3 dots) > Reset to default.
• Update the phone APN settings according to your carrier settings.

If your phone still can’t connect to the mobile data network then you will need to contact your carrier regarding this matter.

S9 Randomly Disconnects From Wi-Fi

Problem: Hello. I have a S9. There are no sweet treat names that I can see. My problem just started all of a sudden a little over a week ago I think maybe after an os update. My WiFi connection is the problem. It connects but won’t stay connected, causing me to use unnecessary amounts of data. When I reconnect I must re-enter the password most of the time. Occasionally it re-connects as it should. This alone is maddening. My wifi is fine, all of the other wifi devices in my home stay connected. And if one such as tablet, leaves the house, it reconnects immediately upon return. No other device disconnects on its own. Additionally The smart switch seems useless. I turn it off in an effort to keep it on WiFi while i am home and it doesn’t work. I spent several hours on phone with customer service with, seemingly, robots that don’t know any more than me. I am ready to do a public hammer smash and run over with truck. Please help. I apologize if you already have this problem addressed, I couldn’t find it. Thank you so much

Related Problem: Same problem seen elsewhere in that wifi keeps dropping out since last major update , we have had another update since then but this did not fix the problem. The problem is not constant but very often. Wifi signal stops working and shows ! mark. To get it working again i have to turn off wifi then back on again. It then usually works until it goes to sleep again, when I have to do the same thing again.

Solution: The first thing that you should do in this case is to forget the Wi-Fi network from your phone then restart the device. Once the phone has restarted connect to the Wi-Fi network again again.

• From a Home screen, swipe up or down from the center of the display to access the apps screen.
• Go to Settings – Connections – Wi-Fi.
• Make sure that the Wi-Fi switch is on.
• Tap the Wi-Fi network you wish to remove.
• Tap FORGET.

In case the issue still persists then proceed with the steps listed below.

• Check if the issue occurs in Safe Mode. If it doesn’t then the problem could be caused by an app you downloaded. Find out what app this is and uninstall it.
• Wipe the cache partition of the phone from the recovery mode.
• Backup your phone data then do a factory reset.