Solved Samsung Galaxy S9 Not Getting Text Messages From iPhone Users

The #Samsung #Galaxy #S9 is the latest flagship model of the South Korean company that is an improved version of last year’s S8 model. While both phones have a similar design the S9 comes equipped with several hardware upgrades. The most important upgrade that this device has its its use of a Snapdragon 845 processor which when paired with the 4GB of RAM allows the device to run any app smoothly. Although this is a solid performing phone there instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9 not getting text messages from iPhone users issue and other related problems.

If you own a Samsung Galaxy S9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

S9 Not Getting Text Messages From iPhone Users

Problem: Hi there, I recently converted from an iPhone 6 to a Samsung Galaxy s9.  At first, I wasn’t receiving text messages from other iPhone users in my contacts, then after resolving that issue (or so I thought!), I am still having difficulty getting texts from the same contacts. (Incidentally, the messages, at first, were still appearing on my old iPhone; after I turned off all things iMessage related, the messages did not even go there!) I could send them, no problem, but when they reply, the messages don’t get to me.   I have tried a soft reset, to no avail. Any help you can provide me would be greatly appreciated! Thanks!

Solution: If your previous phone was an iPhone then the most likely reason why you are not getting any text messages from iPhone users is because your iMessage is still active. Your friends might be sending you an iMessage which won’t be recognized by your S9 since this is an exclusive Apple technology. To fix this problem you will need to follow the troubleshooting steps listed below.

If you still have your iPhone

• Transfer your SIM card to your iPhone.
• Go to Settings.
• Tap Messages.
• Turn iMessage off. Go back to Settings.
• Tap FaceTime.
• Turn FaceTime off
• Exit Settings.
• Transfer your SIM back to your S9

If you don’t have access to your iPhone anymore then visit this website https://selfsolve.apple.com/deregister-imessage/ . You will be able to deregister from the iMessage service from here.

S9 New Text Message Notification Counter Disappears

Problem: I am having an issue since the latest update on my Samsung Galaxy S9 with android version 8 that the default text messaging app while show notifications and if I open it and close it without reading a message the notification on the lock screen goes away and the badge notifications disappear as well. I could have 2 unread message 1 for two different people read one and not the other one and I could forget later that I have an unread message because I don’t have the notifications stating that I still have them.  Any help getting this fixed would be greatly appreciated.

Solution: If this issue occurred right after a software update then this is most likely caused by a software glitch. Try performing the troubleshooting steps listed below to fix the problem. After performing a step immediately check if the issue still occurs. If it does then proceed to the next step.

• Clear the cache and data of the text messaging app from the application manager.
• Try wiping the cache partition of the phone from the recovery mode.
• Backup your phone data then do a factory reset.

S9 Text Timestamp Only Shows Time Message Is Received

Problem: Texts received show up as “received at X:XX” rather than showing the time they were sent. Scenario: My phone number is from the EST, I moved to MST. My phone is turned off from 12pm until 2pm MST. I receive a text at 1pm MST from a phone with an MST area code. When I turn my phone on at 2pm, it will say “Just now” for the timestamp. Highlighting that message and clicking the Info icon will say the message was sent to me at 4pm, received 2pm. There is no option to sync my phone to my current time zone for messages received, nor display the time they were sent without individually highlighting each message and clicking the Info icon. That information is valuable to me, and was displayed on all previous phones and OS systems I’ve owned. Why is it no longer there or accurate? Is there an option/fix coming? If so, when?

Solution: The best thing that you can do in this case is to restart your phone then make sure that the time and date of the phone is set to automatically acquire from the network.

• Slide your finger downwards starting from the top of the screen.
• Press the settings icon.
• Press General management.
• Press Date and time.
• Press the indicator next to “Automatic date and time” to turn on the function.