Solved Samsung Galaxy S9 Removing Adware

The #Samsung #Galaxy #S9 is the latest flagship phone of the South Korean company that has been available in the market for several months now. This model is one of the most powerful mobile devices that you can get as it sports a Snapdragon 845 / Exynos 9810 processor combined with 4GB. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9 removing adware issue and other related problems.

If you own a Samsung Galaxy S9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

S9 Removing Adware

Problem: Two days ago I bought a new Galaxy S9 and upon startup there was adware on the apps screen. I had not yet loaded any software myself, so the adware must be on an app that came with the device. Nobody at the store could figure out how to remove the ads or which app it was associated with. Any ideas? Thanks

Solution: If this is a new phone then it should not contain any adware in it unless you got the phone from your carrier in which case it will come with bloatware ( carrier related apps). Since this adware can affect the overall experience of using the phone the best way to remove this from the device is to perform a factory reset. Take note that any data that you have stored in the phone will be erased so it is  best to make a backup copy first before proceeding with the reset.

S9 Google Play Store Randomly Opening Notifications

Problem: The problem is the dreaded Play Store randomly opening and also hundreds of notifications, some of which cannot be removed.  I installed a paid for anti-adware app that detected 15 threats, but did not show them. Along with this my battery is being drained at an alarming rate. Any help would be much appreciated.

Solution: The first thing that you will need to do in this case is to check if an app you installed is causing the problem. To do this you have to start the phone in Safe Mode. If the issue does not occur in this mode then it could be caused by a downloaded app. Find out what app this is and uninstall it.

In case the issue still occurs even in Safe Mode then you will have to backup your phone data then do a factory reset to fix this problem.

S9 Google Assistant Not Responding To Voice Command

Problem: Im using an S9 .My issue is with Google assistant, where, when I say “ok google” the device activates the assistant interface but does not respond to voice commands afterwards. but when I activate the interface by pressing the home or the mic buttons it responds to voice commands. i tried soft resetting, resetting the app settings, disabling and enabling the app but all that didn’t resolve the issue.pls help…

Solution: The first thing that you will need to do in this particular case is to clear the cache of the Google App from the application settings. Go to Settings > Apps > Google App > Storage > Clear Cache and then tap on Manage Space > Clear All Data. Once this is done visit the Google Play Store then go to the Google App page and make sure that the app is updated.

You should also retrain the Google Voice command to make it more responsive to your voice command.

S9 Play Music Needs Permission Error

Problem: I have songs downloaded on my phone and just found out most of them won’t play. It keeps sayings Play Music needs permission to play music stored on device.  Then you just hit “done” However, there is no where to give this permission. Not on regular settings and not on Play Music settings. Please help!!

Solution: The first thing that you need to do is to check if the problem is caused by a glitch in the Play Music app. Go to the application manager of the phone then search for the Play Music app. You will need to clear the cache and data of this app. Once this is done try to check if the issue is resolved.