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How to fix Samsung Galaxy S9 Plus that keeps showing “Unfortunately, Internet has stopped” error (easy steps)

ByHarold Hisona

Unfortunately, Internet has stopped. That’s the exact error you will get if the default web browser on your Samsung Galaxy S9 Plus crashes. It will notify you of such issue that it never tells you why or how to fix it. You can, of course, close the dialog box by either tapping REPORT or OK but none of these would actually fix the problem. Therefore, you will need to do some troubleshooting procedures to be able to get rid of the error message and continue using the app.

In this post, I will share with you the solution we’ve been using to address a problem like this. Unless the firmware has something to do with the problem, the error actually means it’s just an ordinary app issue and you can fix it on your own without any help from anybody. Continue reading as the solutions I will share with you in this article may help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy S9 Plus with “Internet has stopped” error

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The first thing we have to do is to find out if this is just an issue with the app and from there we will also try to see if it’s caused by third-party applications. If this points to a possibility that it’s an issue with the firmware since Internet is a pre-installed app, you may end up resetting your phone.

First solution: Reboot your Galaxy S9 Plus

A simple reboot may be able to fix this problem especially if it just started showing the error. The firmware glitches from time to time and app crashes are among the most common signs. However, they’re temporary and the most effective solution is the reboot. So, try restarting your Galaxy S9 Plus to see if Internet would still crash after that and if so, try doing the Forced Reboot instead:

  • Press and hold the volume down and power keys together for 10 second or more.

This procedure will simulate battery disconnect which refreshes your device’s memory by reloading all services, apps and core functions. If the error still shows up after this, then you have to move on to the next step as the problem could be with the app only.

RELEVANT SOLUTION:

Second solution: Clear cache and data of Internet app

This will bring the app back to its default settings or configuration but also deletes all caches and data files it created or accumulated. It includes your bookmarks if any as well as your browsing history and downloaded files. It’s an effective solution as long as the problem is limited to the app only:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. Navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Internet.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

After this, try opening the app to see if it still crashes or shows the error message and if so, then move on to the next solution.

Third solution: Reboot your phone in Safe mode

The purpose of this procedure is for us to find out if this problem is caused by a third-party app. In Safe Mode, all third-party apps are temporarily disabled so if the issue is fixed, then it means one or some of them is causing the problem.

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

The next thing you should do if the problem is seems fixed in safe mode is to find the app that’s causing the problem and uninstall it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

Determining what app is causing the problem is often a challenge to many users. So, you must uninstall apps that you recently installed first or those that you installed prior to the problem. If the issue continues to bug you in safe mode or even after doing this procedure, then move on to the next method.

Fourth solution: Reset your phone

Again, Internet is embedded in the firmware because it’s a pre-installed app so if the problem continues after doing all the procedures above, it’s time to reset your phone. Make sure you backup your files and data prior to the reset as they will be deleted. Then remove your google account from your phone especially if you’re not too sure about your google ID and password to prevent being locked out of your device after the reset.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us anytime or leave a comment below.

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