The #Samsung #Galaxy #S9 is a worthy successor to last year’s already outstanding S8 flagship phone. This newer model sports the latest Snapdragon 845 / Exynos 980 processor which with its available 4GB of RAM allows the phone to run any app smoothly. It also has an excellent rear camera system that has two aperture settings, f/1.5- f/2.4. This makes the phone take excellent quality photos in different lighting conditions. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9 stuck on boot logo after battery drained issue and other related problems.
If you own a Samsung Galaxy S9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S9 Stuck On Boot Logo After Battery Drained
Problem: I have a galaxy s9. I recently had an update and a few days later I ran my battery dead. After putting it on charge I tried to turn it on. It went into the Samsung screen then to the start logo and got stuck. I did all the steps. Wipe cache, soft reset, and factory reset. None of these worked. I have a warranty replacement coming now. But I want this phone to work to get my data. I try to restart it after leaving it for a day and it is still stuck on the AT&T screen Any idea what the hell is happening?
Solution: There are two possible reasons why this is happening. The problem could either be caused by a faulty hardware component or a glitch in the phone software. To fix this problem follow the troubleshooting steps listed below.
- Connect the phone to its wall charger then let it charge for at least 20 minutes. Make sure that you see the charging indicator. With the phone still connected to the charger try turning it on.
- Disconnect the phone from the charger then remove the microSD card ( if you have one installed). Perform a soft reset. Press and hold both volume down and power buttons for at least 10 seconds. When the maintenance boot mode appears select normal boot.
In case the issue still persists and since you have already performed a factory reset then this is most likely caused by a faulty hardware component. You should have the phone checked at a service center.
S9 Black Screen of Death
Problem: I have an S9 Boost Mobile with OREO. LOVE THIS PHONE. Screen and phone won’t power on, aka black screen of death. The phone vibrates briefly as it normally would when powering on, but screen remains black. It then continues to vibrate in a similar fashion once per minute and the phone warms up as though the screen were on. I have tried all the aforementioned ways of powering it on to different modes. They worked twice, upon the initial occurrences of the problem but then nothing. After two weeks, I tried it and it turned with absolutely zero issues. Plugged it into the charger and battery charge screen appeared and it loaded immediately up to 87%. After two days of regular, careful use, the problem presented itself again. PLEASE HELP
Solution: The best thing that you can do right now is to check if the problem is caused by a software glitch. Make sure that the phone has sufficient charge first. In case it doesn’t then charge it first using a wall charger.
Remove the microSD card of the phone then start the device in recovery mode. If the phone starts in this mode then you will have to do a factory reset. Take note that the reset will erase your phone data.
If the above step fails to fix the problem then you will need to bring the phone to a service center and have it checked as this could already be caused by a faulty hardware component.
S9 Stuck On Samsung Logo
Problem: Hello, Today I did a pretty stupid thing. I was experimenting with my phone and then when it was turned off, i pressed the home, volume down and the turn off/on button. I arrived at a screen saying that it will make an OS download or something like that. I then pressed the volume up button to confirm it. i got to a screen saying that its downloading. But after it downloading for around 10+ minutes i decided to just press the turn off/on button, since then my phone has been stuck on the Samsung logo. I already saw that you have a page about that problem but no matter what I tried my phone always gets stuck on the Samsung logo. I really hope that you guys can help me.
Solution: Try removing the microSD card of the phone then do a soft reset. This is done by pressing and holding both volume down and power buttons for at least 10 seconds. When the maintenance boot mode appears select normal boot.
In case the phone is still stuck on the Samsung logo then you should start the phone in recovery mode then wipe the cache partition of the device. Restart the phone then check if the issue is fixed. If it isn’t then you will have to start the phone in recovery mode again then do a factory reset. Take note that the reset will erase your phone data.