The #Samsung #Galaxy #S9 is considered as one of the best flagship smartphone model to hit the market this year. It has a solid build quality and even has several outstanding features. This device sports a 5.8 inch Super AMOLED Infinity Display that’s perfect for viewing your favorite multimedia content. Under the hood is the powerful Snapdragon 845 processor paired with 4GB of RAM. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9 text message attachment fails to download issue.
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How To Fix Samsung Galaxy S9 Text Message Attachment Fails To Download
Problem: I have a friend who asked me to look at his Samsung Galaxy S9 since I am a tech guy. The problem he’s having is when he receives any text message he can read it, but if there is some kind of attachment, when he clicks the Download button within the message, it begins a progress icon but then fails and says Download failed.. with no further information or error message. I checked his available memory and he has over 17 Gigabytes free, so it doesn’t seem to be a space issue. And accordingly, it was working but stopped a little over 1 week ago. His carrier is Sprint by the way. I’ve done a quick search on Google but didn’t come up with anything specific to download failures with SMS, etc. He’s also spent lots of time with Sprint tech support which seems to be useless with no resolution. Any idea what else to check or what it might be? Any help would be appreciated. Thanks.
Solution: Before performing any troubleshooting steps on this phone it’s best to make sure that it is running on the latest software version. If an update is available then I suggest that you download and install it first.
If the phone was previously able to download a text message attachment but it can’t right now then there are two main factors that can cause this problem. The first one is the mobile data connection. Does the phone have an active mobile data connection and is the mobile data working right now? The second one is the APN settings. You should make sure that the phone has the correct Sprint APN settings installed.
To access the APN settings of the phone
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Connections > Mobile networks > Access Point Names.
- If available, tap the Sprint APN name (the bullet point fills with green). If not available, tap ADD.
Make sure the APN settings are as follows
- APN Name: Sprint
- APN: cinet.spcs
- Proxy: blank
- Port:
- Username: blank
- Password: blank
- Serve: Not set
- MMSC: http://mms.sprintpcs.com/servlets/mms
- MMS Proxy: 68.28.31.7
- MMS Port: 80
- MCC: 310
- MNC: 120
- Authentication Type:
- APN Type: MMS
- APN Protocol: IPv4
- APN Roaming Protocol:
- Bearer:
- MVNO Type:
Once your phone has a working mobile data connection and the correct APN try to check if the issue still occurs. In case it does then proceed with the additional troubleshooting steps listed below.
Perform a soft reset
The first thing you will have to do in this case is a soft reset which is usually done when a phone becomes unresponsive but is also recommended in this particular case.
- Press and hold the Power and Volume down key for up to 45 seconds.
- Wait as the device restarts.
Once the phone restarts check if the issue still occurs.
Clear the cache and data of the text messaging app
There are instances when the text messaging app will accumulate cached data which can get corrupted. This corrupt data will interfere with how the app works. To make sure that the text messaging app doesn’t have corrupted data you should clear its cache and data.
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Apps.
- Tap the desired application in the default list.
- To display preinstalled apps, tap Menu > Show system apps.
- Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.
Check if the issue occurs in Safe Mode
There’s a possibility that an app you downloaded in the phone could be causing this problem. To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.
- Turn the phone off.
- Press and hold the Power key past the model name screen appearing on the screen.
- When SAMSUNG appears on the screen, release the Power key.
- Immediately after releasing the Power key, press and hold the Volume down key.
- Continue to hold the Volume down key until the device finishes restarting.
- When Safe mode appears in the bottom left corner of the screen, release the Volume down key.
In case the issue does not occur in this mode then it’s likely that the problem is caused by an app you downloaded. Find out what app this is and uninstall it.
Wipe the cache partition of the phone
The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occurring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.
- Turn off the phone.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key to highlight “wipe cache partition.”
- Press the Power key to select.
- Press the Volume down key to highlight “yes” and press the Power key to select.
- When the wipe cache partition is complete, “Reboot system now” is highlighted.
- Press the Power key to restart the device.
Check if the issue still occurs
Perform a factory reset
One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Make sure to backup your phone data before doing the reset as it will be deleted in the process.
- Turn off the phone.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
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