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  1. hi guys i have a question for you, I ve got a MI5. The issue started with the phone not charging, I plugged it to my computer and still didnt work so I went to the store and tryed other chargers but still didnt work. Then I went back to the original charger and it started working again, to charge I mean, but then the phone is still not recognized by the computer. So I cant have any access to my phone storage, do you think is the phone’s usb problem or that i can try fixing it changing some settings ???

    Thanks a lot for your help!

  2. Hi,I have a galaxy S5 active,when someone calls me it’s like the speakerphone is on but it’s not on and I can hear them but they can barely or not at all hear me,if I call someone everything works fine like there’s nothing wrong,I put it in safe mode and received a call and it worked fine,I deleted the recent apps that I downloaded thinking it would solve the problem but no luck,any suggestions? Thanks

  3. My wife is using my ex-Samsung Galaxy S3 which still works remarkably well. One problem, I have a 5 device version of Norton internet security. Although her mobile is connected to the internet when she tries to connect to Norton to download Norton to her mobile the message reads “no internet connection”. Any ideas please, we find it most frustrating.
    Many thanks in advance
    Regards Peter Hill

  4. Hello, I’m tempted to get a bargain LG V20 because I love it’s big screen, powerful hardware and all the niceties that brings, aside I’ve read that is very repairable, but I’m not sure if I will get a buggy device because all that bootloop stories and LG’s bad history over it’s latest flagship devices. What do you think? Would you recommend it over, let’s say a Moto G+ 5th? Thanks in advance for your advice.

  5. While providing fixes forover heating issues, why not recommend ditching the case or is this a non factor?

  6. My galaxy s3 has been sitting in a drawer, unused for a few years. It turned on no problem last week. It died and now it won’t turn on. I charged it, and when I hit the power button i will vibrate as if it’s reacting to the press but the screen won’t turn on now.. yet it did no problem less than a week ago :s

  7. Hi
    please I have a Samsung galaxy j8(2006)
    once in a while, most if not all the apps do not respond, am even able to access my setting menu during such times. please what do I do

  8. A couple days ago, my Samsung S6 Edge made a system update overnite and now I’m not able to enter my phone. It asks for the swipe code, but won’t recognize it. After entering various patterns it won’t lock and ask for my pin code. Is there a way to unlock the phone by other means?

  9. Hi
    I have a galaxy edge S6, this morning I went to use it and the screen was unresponsive. All the keys were working but the screen just wouldn’t respond to any touch! I read all the related posts on your page and followed the instructions and still nothing. My last resort was to do a factory reset since I was so frustrated and I read that this could be the last thing I could try by myself without needing it to take it for repair. So I did the factory reset and the problem still did not solve I couldn’t pass the welcome screen since I could not get any response from the screen. I decided it to take it to a repair shop and there they told me it was a screen issue, the cost was so expensive but since it was the only thing left to do I decided to do it. When I walked in to the store the battery was very low but the phone was on. Now I was standing there watching the guy open it and looking at it and he said he would try to check the cable if it’s just a connection issue but that did not do anything so he said he would try a new screen. As he was doing it the phone just died on him and he went to charge it he said that this was not a screen issue it’s an issue with a motherboard and he can’t do anything about it’s very complex he said. So he put everything back together and said that this phone is useless nd it needs to be replaced. I was so mad because I walked in with a screen problem that could ve been easily solved and I walked out with a dead phone “broken motherboard” .I tried to tell him that my phone was on and was operating when I walked in how come you give it back to me not working at all! He said I’m sorry I can’t do anything about it and he kept telling me to go and buy a new phone!

    Could he have done something that created the motherboard issue? What can I do now to fix it. I paid a Lotta money for it I’m so mad that not even 6 months later I find myself without a phone a d I don’t have insurance or anything because I bought it brand new in another country.

    Please help!

  10. Hi, my galaxy s4 edge froze and it did reboot it by holding power key and volume down key but then ask me password to restart but now it can’t type password because touch screen doesn’t work. Please could help to fix this.

  11. My samsung c7000 lose its charge upto 5-6% during night.. when i wake up… i reset my phone to factry but stil the same issue…checkd up in safe mood bt stil same problem..please help me out…i bought this new branded smartphone 2 weeks ago!

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  13. I just wanted to thank you, because I just bought a Samsung S7 Edge with the latest firmware installed and the phone was restarting frequently. But after I read this article “How to fix Samsung Galaxy S7 Edge that restarts randomly after the system update [Troubleshooting Guide]”, I deleted the cache partition and after the reboot everything was as it should been from beginning. No more restarts!

    So thank you and keep up the good work

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