113 Comments

1. hi, I am using my s6 edge for 3 years almost and its was ok till today’s morning. on today I placed it on charging and went to get ready for the office , when I came back my phone was not working neither opening nor charging nothing is happening to it only a red light is there (the light that indicates phone is charging) even the charger is disconnected I don’t know what to do plz help me out in this matter I want my phone back plz reply me soon

2. dear Sir.
   i want to change my Samsung Galaxy Note 5 (SM-N920A) to another firmware like T-mobiles, etc.
   is it possible then plz guide me.

   regards.

3. Hi. I am Adina and I will send you an email from Iran. I have a Galaxy S6 mobile device, which was Android 5 when it was purchased, and then upgraded to 6 and 7 later. Next Getting Android 7 has problems with my device, such as slowing down the device and other problems. I tend to get Android 7.1.1 or 7.1.2 or 8.0. I want to register to get it. Unfortunately, although I sent emails to Samsung on several occasions in Iran, I did not receive an answer. I ask for help and hope to guide me in this case. Thank you.
    samsung galaxy s6 factory model: sm-g920f

4. Hello!

   How are you? I hope this email finds you well!

   I stumbled across your website the other day and was interested in learning more about your advertising goals. I have a network of advertisers and buyers at my disposal and would love to get them plugged into your ad inventory. We’ve seen significantly larger revenues come from our buyers for websites that have integrated the ads.txt file like yours. Do you have some time in the next week or so to hop on a call to discuss further?

   Kind regards,

5. Re your webpage:

   https://thedroidguy.com/android-issues-questionnaire

   In “To Perform a Soft Reset” you say: “remove battery”.
   With many, if not most, smartphones removing the battery is not an option as they are built in to the phones.

6. Hi,

   I’d just like to send my heartfelt THANKS to you.
   My HTC10 was bricked during the installation of the Oreo update: 3.16.401.2 [which killed my phone at 90% installed]
   Your article:
   https://thedroidguy.com/2016/09/fix-htc-10-wont-turn-boot-troubleshooting-guide-1061281

   helped me to get it working again.
   I was not getting any response using the on/off button at all. I used the up/down buttons with the power button to get life back into the phone, saving me enormous hassle and probable expense too.
   Thank you so very much.
   Pete (UK)

7. Hello i have the samsung galaxy s8 plus and my phone wont fast charge. I keep getting a message that says “moisture has been detected please use charger that came with phone” and i tried plenty of chargers and it wont fast charge anymore

8. hello im using samsung j7 mobile since one year now im getting one pop up msg unfortunately face book stooped pls help me out

9. Hi please I’m using Samsung Galaxy Note 5. But the model at the back of the phone is different from the one at settings. The model at the back say SM-N920P but the one at settings says SM-N920F.

   Also ever since I bought the phone any time I try to update it says processing failed. And they is no Hotspot on the phone that surprises me the most. When I on the phone I normally see sprint at the left top corner of the phone.

   Please I need your help.

10. My brand new Samsung S8+ came with the Ramadan calendar highlighted in orange for 6.5 weeks without an option to delete it like I can with US holidays. How can I get rid of Islamic holidays? In addition, under calendar settings, it lists a place for Hijri dates adjustments, yet there is no place that I can locate for Islamic holidays.

11. Thank you! your re-starting tipps are very helpful. I had a system crash. black screen. just had a system update two days ago. never before. must be a faulty system update.
    thanks again!
    Angie from Austria

12. hellow sir today my s3 mini mobile sink in water and suddenly i took out from there. I dried my mobile for 5hr and after it why i start it stock on first display showing samsung galaxy s3 mini, plz help

13. Do calls always go to voicemail when texting on a Samsung Galaxy Note 3? Or is there something I can change in settings?

14. Hey, so My samsung S3 keeps showing the EXIT bar type in the bottom which prevents access from using the app properly. It happens when theres Wifi available and I’m using a downloaded app from the playstore. Any thoughts?

15. My smartphone note 3 app launcher keep crashing .and said app notnot installed.. when I click it open .. itI keeps popping in my screen..

16. I wanna ask how to fix my phone its an s7 edge model. Theres a horizontal pink purple lines appears on my screen that causes my phone to freeze and then restart. I think the problem occurs 5 times a day or more. I tried all your recomendations on your site to fix it but nothing happens thats why im trying to post here. Please i need some answers. Thankyou.

    Btw im from Philippines

17. My phone is working and everything, Ive received notifications and phone calls, But the problem is that I cant see it because my phone is just a blank screen. I tried everything from safe mode to factory reset but it does not appear to show up. Before it used to at least flicker and turn on after a few tries of pressing the power button but now it doesn’t even turn on. Im not sure what to do. Any help will do.

18. I bought a galaxy s7 edge and when I did a master reset now it’s asking for the original Google account password witch I do not have is there anyway to get around that

19. I m using galaxy Note 4 N910C, which i have had for 15 month.
    Since the last 2 or 3 months, the battery drain increased a lot, and it goes incredibly fast from 30~20% to 0%. Sometimes it may even shut when at 20…I m thinking this is happening because of OS update to marshmallow and since then no more updates for us.
    But right now my phone screen started flickering, my aplications became very laggy and unresponsive, and phone lost mobile signal (wifi still connected). I plugged the charger in and it still kept falling untill 0% and turned off.

    This is the problem I m also having. Many have got the same problem. Why it actually happening. Mostly seems to be software issues. After factory reset my battery stays longer but within 2 to 3days again same problem. Because of marshmallow update. Fuck what the fucking developers doing ? We need one fuckin updatell to fix this issue.
    I have even heard that the battery calibration in android 6.0.1 update has some sort of problem and recalibration would fix the problem for some but not for all since it didn’t fixed my problem. Anyone who has some ideas about this severe issue please help. Help will be appreciated. Thank you.

20. Hello TDG. My S7 edge just won’t respond when I try to turn it on. Here’s what actually happened. Last night, my phone died in the car so i tried to charge it with my power bank and my car but they both didn’t work. When I got home i tried charging it with a wall plug and it turned on and then turned off I tried it 5 times until it stop charging and the charging indicators stop working. So now its a dead phone that doesn’t charge. Should I have it repaired? What’s the problem with it? Help me please.” — Jackson

21. Few days ago, I couldn’t turn on my phone. I pressed the power button, and it showed the “T Mobile” logo as normal. But then later it kept vibrating and got hotter and hotter. It went to the point that I couldn’t hold the phone in my hand anymore. I think it stopped when the battery ran out, and slowly cooled down. I charged my phone the next day, and tried again but it didn’t work. It just showed the screen, kept buzzing, and kept getting hotter. Could it be because of it’s exposure to water?

22. My S8
    use to list text messages in the order of most resent.
    Now it just seems random
    I have and others have tried to find the setting to fix
    Any ideas
    Thanks

23. My Samsung Galaxy Tab of 5.1.1 android version turns off automatically at 60-75% battery.When I try to open it ,it does not open It remains open just till the time when Samsung window appears and then turns off again.It only opens when I charge it for few seconds.But then problem still occurs later.What should I do?Please tell?

24. Just wanted to say a huge thank you! I have an S8 and it wouldn’t charge with the moisture warning – no idea why as it hadn’t been near moisture – I tried your fix of holding the down arrow and the power at the same time and now it’s charging – currently at 5% but it’s working – I am very grateful so thank you!!

25. My name is josie hendershot and my galazy s7 active keeps saying i have mouisture detected so i unplugged it and left it out over night. I tried to plug it in this morning and it is completely dead and still not working. I then cleaned it all with a cutip and now a blow dryer and plugged it back in and it still will not turn on or anything. Please help and email me back. I would really apreciate it alot.

26. Hi, I have a samsung s7 edge for almost a year and today my fone start flickering and had vertical lines across on the top of the screen. Strangely i can still sometimes see the blury screen flickering, And i also get calls. What might be the problem?

27. Hi, I have a samsung 27 edge for almost a year and today my fone start flickering and had vertical lines across on the top of the screen. Strangely i can still sometimes see the blury screen flickering, And i also get calls. What might be the problem?

28. hello….
    i have a samung galaxy s8…..my screen is green and the phone doesn’t charge….can you help me pleasee..

29. hello…
    my samusg galaxy s8 screeen is green …it wan’t charge…what can i do?

30. hello…
    my samsung galaxy s8 screen is green…it wan’t charge …what can i do?

31. Hello. My galaxy j3 eclipse won’t allow me to listen to voicemails. I can open the app and press play but when I put it to my ear to hear it the phone goes to the lock screen and stops the voicemail.

    Anyone know how to fix this?

32. My Galaxy s8 freezes at least once a week. I can not turn it off and have to wait for the battery to run down – which gets really hot. I have called the warranty office. They run a diagnostic check – which allegedly tells them everything is okay – but it is not. it froze Saturday – I just had the diagnostic run by the warranty office and it is frozen again this morning. I am afraid the battery will explode. Can you help?

33. I came here through Google. I honestly can say I wish to never run into it again. In a single article, besides regular ads, there were 1 pop ad, 1 ad covering content and 2 auto play videos. Terrible, terrible user experience. I hope you’ll reconsider and think about building an audience instead of milking first time visitors whilst making sure they never come back again.

34. My Samsung Galaxy Note 4 shuts off for no reason. I tried a new battery but that didn’t work

35. Hi there, I have Samsung Galaxy Note 2 today it just started hanging i restarted it but it hanged and didn’t restarted then i pulled the battery out and placed that again and tried to stat but again the black screen issue is not resolving i have tried every method but it won’t work. What should i do.? Please hepl me

36. Hi i bought a J7 Prime about 4 months ago however, i was using a few minutes ago to place a call on messenger which connected for 5 seconds and then the phone freeze and is not responding at all. It wont turn off, charge or reload. but the phone feel really warm. How do i solve the problem

37. Hi there I have a Samsung galaxy note4 and it wont turn on
    I have put the sim into my Samsung galaxy 4 and it did the same thing
    i have tried the safe mode it turned on for a while not both mobiles wont turn on
    what can i do, thank you so much

38. Your Android Questionare Form is not working. It will not accept “Name” nor text and jumps to the “Devise” bo.
    My problem is with my S5, at first icons for apps I’d moved to the SD card with App Manager III would turn grey and not work. I kept trying to redownload them but now Storage doesn’t even recognize the card. I hooked it to a USB on my computer and all the files seem fine. What could it be?

39. hi mate, i’m using a LG H522F
    my stock ROM that i bought in a market i deleted it (because of the too many adds) and replaced it with the LG Prime Plus H522f.kdz …after the flash (with LG Flash Tool 2014) everything was clean and perfect. Now i tryied to get root privileges, i did find the proper root, but the ADB wasn’t working, so i must had have a proper recovery rom, so, i download the proper TWRP for my LG… after i flash it using an app (flashify.apk, i think) the device restarted but only a black screen came out… no errors, no triangles, nothing. no boot loop… just empty… i tryied hold power 30sec, tryied recovery mode, download mode, charging (while being careful for the battery doesnt damage)… i can flash that ROM i have (.kdz) but my pc doesnt recognize the USB port because it looks like its turned off, even while charging…

    please,
    how can i fix this?

40. Hello Folks: I have been using Apple products for the last decade, but recently, I decided to try the Android OS. So, I bought a couple of Nokia 8 phones at Amazon. Unfortunately, both phones arrived with the factory’s seal broken, and someone actually used the phones before I got them — I notice this, because, the dates on the phones were changed, one set to the Month of February and March respectively. This dates differ from an initial setup which sets the default date to January First, Year XX. The real problem would be, if someone else inserted a SIM Card and use it to receive SMS code confirmations for online services such as Google, Facebook, Twitter and so on. Not to mention, any criminal activities someone else could perform using my phones before I got them. In other words; The Phone’s IMEI numbers could be, already, associated with someone else SIM card. There is also the Risk that the phones could have malware, such as a Trojan Horse, or Spyware such as the Cerberus App. I have already contacted the Police, to inquire if they could request to the main Mobile Phone Operators, if they have any records of the Phone’s IMEI numbers on their logs, and which phone numbers were used. I am awaiting response. On the other hand, I know Google keeps logs of IMEI numbers too – when setting up a Google Play Store Account. I would like to ask you, if you know, the email address of Google Security Team, so I can request or verify, if they have any existing logs of my Phone’s IMEI numbers, prior to setting up a Google Play Store account myself. Thanks for your time, any suggestions will be Highly Appreciated. By the way, when you buy bran new items at Amazon, you, as the buyer, expect nothing more than Excellence and Respect, something is not working well, I am paying the consequences.

41. I rebooted my phone I put my phone on safe mode and I had a new refurbished phone sent to me that I had updated with the new software version and for some reason I cannot stop my phone from shutting off on its own. And then at that point the only way I can get the phone to turn back on if you have it charging while I hit the power on button. Samsung advised me to take him to a Samsung facility to have them update the newest software and I just did that today and my phone is still shutting off on its own. At this point I’m not sure what to do do you have any advice. Thank you

42. We are interested to advertise on your website need email address to contact

43. Hi,
    My Samsung Galaxy S6 Edge has recently had issues with reboot looping. However now it is completely unresponsive. I have tried all the reboot techniques to no avail. It is currently on charge with no indication of anything happening at all. Do I have any options other than getting a new phone?

44. You can’t even go to application manager after the application tab.

45. hey there! Hope you immediately notice my message. My dad bought me a samsung s8 last June and at first I’m loving it because of its camera and how big the memory of it. But one time I accidentally drop it off but it’s not that hard, none of its parts were broke or crack. But yesterday the screen of it was freeze w/o any reason and it turned off by itself. Then now while I’m playing my music using my phone, I’m about to used it but it freezes again and shows up some glitch on its screen and turns off again. I don’t what is happening to my phone. I already scan my device and the result is good. I don’t want it to complaint to my dad cause I know I’ll be dead. Please help me.

46. i have samsung galaxy s5, it’s rebooting continuously and stuck on “Samsung galaxy s5″(logo) after restarting many time finally it’s turned on but showing blank screen and overheating.how can i fix that? please help

47. How do I pushing an incoming call to voice mail when I am already on another call with Galaxy8?

48. I have a Samsung S7 but I dropped it and now it has a black screen. I have already tried everything to turn it on. The only thing that turns on are the small buttons next to the Home Button and the lights on the top but the screen is still black. I can hear buzz sounds when i sometimes try to turn it on and when i tap on the screen but it the screen doesnt turn on. Its still black!

49. Thank you TheDroidGuy for posting the troubleshooting suggestions. My Samsung Galaxy SII turned on after trying Step 2. Thank you so much.

50. I have an android HTC phone and it keeps restarting constantly and when I try to do a hard reset it just has a insufficient storage error on it and then it keeps on restarting afterwards if you can help me it would mean so much

51. Dear Mr/Miss
    we are the LCD producer ,if u need please call me.

52. In your basic troubleshooting for Essential Phone PH-1, you stated one could wipe the system cache in recovery mode. I wonder if any of the troubleshooting steps highlighted where done in practice, because as with Pixel devices, Wipe Cache Partition doesn’t exist on the Essential Phone PH-1.

53. Several of your fixes say “replace the display assembly”. Can you please be more specific on what this actually means for what needs replacing…..ie; screen glass / digitizer / LCD / etc.?
    Thank you

54. HI sir, my A5 home button does not respond, press and no home screen appears, use on/off power can help, is it home button switch problem or software problem, please enlighten me.

    Yung

55. Keep doing what you’re doing. Helped me save a lot of money. 🙂

56. I have a rooted Samsung galaxy s7. I used to be able to sign in to my verizon jetpack. Now all of a sudden I can’t sign on . Getting authentication error. My laptop signs on no prob
    I can also sign on to my home Wi-Fi but not jetpack. I’ve tried every possible solution. With no luck. I’m hoping I don’t have to restore phone to new and loose all my stuff. Can you help me thank you

57. I pray that someone calls me today I know it is Sunday but I need access to my cell phone
    again the number is 917-736-7486

58. Hello for some reason on my Samsung note5 I went and blocked all my apps on my cell phone and now I need to know how unblock it back to normal so that my phone will work when I click on an app
    it asks me for a pin onto which I do not have My cell number is 917-736-7486
    Please help me because I cannot recieve any call in or out

59. Thank you so much, you just saved my samsung. God will bless you, i was so worried and was thinking of how to repair my new phone

    thank you very much, you guys are an angels

60. Hello,I need your help. I am using the Samsung Galaxy S5 g900i and i recently upgraded from Lollipop to Marshmallow, when i was installing the update it was stuck on “Android is upgrading” and this was going on for 4 hours and i switch it off to clear the cache, it was still doing the same thing but now it is stuck on the Samsung Logo. Because the Re-activation lock is on, i cannot flash, root or do anything to it.

    ANY SOLUTIONS??

61. My galaxy s5 would not update, it kept getting interrupted for some reason. I followed you advice and made sure I had plenty of space on my phone to install the update or whatever. In order to make room, however, I had to in install some bigger apps to make room. Shouldn’t have been a big deal, I can always redownload them after, even if the update still doesn’t work. The update was still interrupted and did not work. I followed your advice and I HD almost 8GB of available space for this update and it didn’t work. So I was just going to give up and deal with the constant failing of the update until I made my way to at&t to see if they could update it somehow. I went to redownload all my apps, and most of them worked, except netflix and hulu. The play store said that “my device isn’t compatible with this version” and I could not install this hose apps. This is really frustrating to me because I had this hose hem before, without the latest version of my software, but now I can’t get them. I work nights and I watch those apps in my breaks. Now what am I supposed to do? Is there anything I can do?

62. Hello, I have a Samsung Galaxy S7 Edge and I’ve tried to download the latest form of android software. I’ve tried 4 different times and it goes through the whole process (downloading, installing, and optimizing). Then as soon as I start to use my phone again, I get a message that says the new update has been installed. After that, it shows up on the top of my screen that the update is ready to install again. I’m not sure what’s going on. I appreciate any help.

63. Hello, at first…im aorry for my English.:p
    So i have an S7edge. And it stuck at “downloading……”. I cant turn it off. The problem is, it isnt in the “odin mode’. I cant do with it anything. I tried to install an another software from the same Phone with the “odin mode”. But every software i try to install is failing up. What should i do with my phone….. now i got an S8Plus, but still my s7edge is important too

64. Re: Galaxy Note 5.
    Friend of mine has a Note 5. I have an iPhone 6+. When we are in a call: I can hear every sound on his phone(Note5), all his videos playing, his calls coming in, sometimes even what his caller is saying faintly, while I’m on hold. Sometimes I hear a repetitive gaming sound (always same), must be from one of the ads on Facebook or Google. Restarting the Note 5 makes the gaming sound go away but not the sound of playing YouTube videos. I can even hear when his phone is going dead and then little clicking when it’s charging. It’s driving us both insane. Please help. We are not on a speakerphone, we always use headphones. The phone is just a year old if that.

    Please HELP

    I found this post on androidcentral forum, but nobody answered it – Samsung user same issue , but without a headset : Samsung Galaxy S6 edge+:
    Why can people on speakerphone,hear my Youtube clips,and text tones? (Post on forum in androidcentral)

65. hello, my galaxy j7 2017 suddenly switched of and turned to a white screen which just says samsung galaxy j7 powered by android. and i cant turn my Phone off! i bought it new 3 weeks ago

66. hello, my galaxy j7 2017 suddenly switched of and turned to a white screen which just says samsung galaxy j7 powered by android. and i cant turn my Phone off!

67. HI I have a galaxy s5 through straight talk wireless. I’m unable to to send or recieve texts. I’ve called straight talk and tried to do a factory reset but hasn’t fixed it and they were no help they just want me to send it to them and they’ll send me a new one. I can send a message if i add a subject or picture but only to some contacts. When I try to send a mms to my sister who has an iPhone it says invalid destination address but if I try to send her just a text it just says failed. Other contacts i try and send to will just say failed or go through with a subject added or picture. i still cant recieve Any at all. Any help would be appriciated! I just don’t want to have to send it back until I know I have tried everything!

68. Hi’i’m having flickering issue from past update in Samsung A5 2016 i have used your troubleshoot step 1 and 2 but it’s saying cache patition cannot b done. Kindly let me know how to solve this issue. Please

69. HI, I have a galaxy S5 and i just started having the problem where it says it won’t charge use the original charger. The only charger I use is they original, but I’ve tried to take the battery out for 10 seconds and that didn’t work. Do i need to get a new battery or what? I’m really in need of help.

70. hey sir. can you give me a link for a stock firmware of Samsung galaxy s6 duos SM-G920FD. because i upgraded via OTA then after it says. an error has occurred while updating the device software. i tried many firmware and it stops at the systen.img. I REALLY NEED YOUR HELP SIR

71. Hello and Good Evening,

    I have read the information about fixing my phone. But I have a problem with my phone as my phone mentions it is “Unable to start” where I have to reset my phone as it will delete my data. I obviously don’t want to risk of deleting my data. I would be thankful if you could fix the solution.

    PS I have no problem with the battery.

72. Hi I have a android galaxy s5 from at&t that is unlocked and I’m using for straight talk. My phone is not receiving or sending MMS or allowing me to use the Internet but I can receive calls and text messages. I’ve gone through all my settings and I’m not sure what to do. Can you possibly give me a little insite? I fixed the problem when I first got the phone months ago but I just recently did a system update that undid that I suppose. I forgot what to do.

73. I was unable to use your website as all the adverts made it impossible to read, one advert you have that is on the bottom of articles means that I am unable to read articles. After a few seconds of going to the top of the page I’m dragged back down to the bottom of the page where the advert is. Tried refreshing and opening up the page in new tab and same problem. Bit ironic that I came here to fix a problem only to be faced with another. Anyway hope you can get this fixed.

74. hi, i have a galaxy egde 6 and it just won turn on any more, iv cleaned the chargeing port, iv done everything i could find online, its like it just died and wont work or turn on, no led lights show for it to charge nothing. please help

75. I recently purchased a note 4 from a private seller had it about 4 months now and just 3 days ago it started to not fully charge. At 1st it would charge to 95 now it won’t go past 72. It drains really fast. I us all use it for minor game play and Facebook and my battery will be at 20 within 1 hour. When it get to 72 it shows its still charging but number never goes up I had it charge all night. And it’s a new battery. What do you think the problem could be?

76. Hi The Droid Guy

    I have an HTC M* and after updating the NFC does not turn off and the option does not appear in the settings.

    I have tried to hard reset it several times but to no avail. What can i do? its driving me mad as the battery keeps draining.

77. Hey there. So i have the newish samsung a5 and its supposed to be water proof. So i took it in the shower mostly to test it and pretty sure I must not have done a good drying job to the port .. because now if the cord is wiggled at all while charging the phone shuts off.. it may be do to water and possible arking maybe the connectors on the charger is fd.. but i dont have another charger atm to check .. it’s so frustrating..

78. Please get back to me asap I email you my s7 is stuck in recovery mode I’ve tried your steps nothing works call if you can 2054123916

79. my s7 edge is in water damage is turn of now it not turn on what should I do sir pleas help sir.

80. Hello, recently; when I charge my Galaxy s7 edge it overheats and then doesn’t want to turn on. I force restart my phone each time and it turns back on, but I was wondering if there is a way to fix this?

81. hi my samsung s4 wont boot in any mode not showing its charging nothing.what happend is that i took out the battery while stil on charge and after that is when it wont come on anything i can do to fix it or is there somthing damaged???please help.

82. Hello,
    My unlocked Samsung Galaxy S4 does not work in Germany. Vodafon there told me
    that it is something Samsung did, because so many Germans bought a Samsung phone in the US. Is this true? is there anything that can be done?

83. My galaxy s3 stucked at samsung logo doesnt boot up and does not enter in recovery mode what should I do please help

84. Hello there. Earlier today my galaxy S4 made a screening kind of sound and just stopped playing music and died . Have you ever seen a problem like this and might have a fix ?

85. My Samsung s6 edge has crashed it’s shows a grey screen and the white light is constantly on. Iv tried holding the buttons down to reboot but no joy. It won’t charge it won’t do anything at all. Can you help please?

86. HI Droid Guy.
    When I take my Galaxy S5 Phone off charge and between 80 and 92% charge it always restarts constantly and doesn’t go past the s5 logo.
    Is it Firmware issue or is it battery problem
    I’ve had battery replaced got it from ebay.com
    A couple of mnth ago. I’ve just performed a hard reset the night before and still does it.
    Smg900f

87. after i troubleshooted my phone the samsung j3 it has the installing system update and it froze there i’ve tried it so many times and it keeps freezing. it shows the phone logo in the beginning when you start the phone but then after it just freezes. what can i do?

88. Hi,
    I have an S6500D ( mini2).
    I can’t charge it trough miniUsb cable- 500 mAh- over the car lighter socket.
    The cable works with an older Samsung phone and Nokia phones.
    My phone is charging well trough AC 6 adapter or over PC.
    How to fix this issue ?
    May be a solution to do the folowing steps- Settings – Aplications – Dewveloppe – Repair USB check box, than, when the Android logo appears, pressing ” Connect USB Mode’ ?
    Thank you !

89. Have a samsung galaxy note 2 will not turn on or power up charge,
    shows the android dude looking dead, wil not reboot
    help

90. My Galaxy S4 was in my back pocket when I accidentally sat in a puddle of water. Now the screen is totally black and will not light up. The vibration and sound are still there, but the phone will not work at all. Thank you if you have any helpful ideas.

91. Hi, i just bought a usedboost samsung galaxy j3, when i received it, it had a 33% battery charge on it. I plugged the charger into it and it chargers up to 21 or 22 and won’t charege any farther while its showing its charging but it’s not. I’ve cleaned the port, and nothing happened. i’m wondering if it could be i just need a new battery. Please help asap!!

92. Your advice on the S8 moisture issue is bogus. Tons of people are encountering it with no moisture exposure. I’ve done the whole blowdrying thing, but it’s not wet. The only thing that seems to help is rebooting. Software error? If you Google Samsung galaxy S8 and moisture, there are at least 13 pages of people experiencing the same issue

93. I am big fan of Samsung , I have used 2 Samsung mobile. First note 2 , now note 4. Before Rooting , My note 4 usually has black screen and shut down automatically but when I turn on it still working properly and After I rooted my note 4 ,The issue with my android note 4 is never turn on, never charge. I’ve tried a ton of solution but It doesn’t work, I ‘ve bought 2 battery for replacement. But It still the same. I live in Cambodia and there is no Samsung company in my country. Could you tell me the solution? What should I do?

94. Text Messages not showing recent first in Galaxy S6: My most recent incoming text messages do not appear at the top of my list. It shows I have a new message, but I have to scroll down looking for it. It may be a new message, however the date is out of order. Example: Message received Aug 14, will show below old messages dated back in July

95. Hi, I accidentally splashed water onto my Samsung S7. I wiped off the water immediately. Later that night, I found out that I can’t hear when receiving or making a call. I have to now put the phone on speaker in order to hear. I thought S7 is water proof and obviously, it doesn’t. How can I fix this problem?

96. Hello, I have had my phone since release (Samsung galaxy s8) and I’ve just noticed that when the keyboard isn’t on screen, it’s still appearing faintly. Is there a fix to this?

97. hi,… i have samsung galaxy note 2..its not turning on…when i try to reset it using home key volume down and power key it starts showing screen with message that downloading dont turn off the target …i dont know what is happening help me out

98. hi guys i have a question for you, I ve got a MI5. The issue started with the phone not charging, I plugged it to my computer and still didnt work so I went to the store and tryed other chargers but still didnt work. Then I went back to the original charger and it started working again, to charge I mean, but then the phone is still not recognized by the computer. So I cant have any access to my phone storage, do you think is the phone’s usb problem or that i can try fixing it changing some settings ???

    Thanks a lot for your help!

99. Hi,I have a galaxy S5 active,when someone calls me it’s like the speakerphone is on but it’s not on and I can hear them but they can barely or not at all hear me,if I call someone everything works fine like there’s nothing wrong,I put it in safe mode and received a call and it worked fine,I deleted the recent apps that I downloaded thinking it would solve the problem but no luck,any suggestions? Thanks

100. My wife is using my ex-Samsung Galaxy S3 which still works remarkably well. One problem, I have a 5 device version of Norton internet security. Although her mobile is connected to the internet when she tries to connect to Norton to download Norton to her mobile the message reads “no internet connection”. Any ideas please, we find it most frustrating.
     Many thanks in advance
     Regards Peter Hill

101. Hello, I’m tempted to get a bargain LG V20 because I love it’s big screen, powerful hardware and all the niceties that brings, aside I’ve read that is very repairable, but I’m not sure if I will get a buggy device because all that bootloop stories and LG’s bad history over it’s latest flagship devices. What do you think? Would you recommend it over, let’s say a Moto G+ 5th? Thanks in advance for your advice.

102. While providing fixes forover heating issues, why not recommend ditching the case or is this a non factor?

103. My galaxy s3 has been sitting in a drawer, unused for a few years. It turned on no problem last week. It died and now it won’t turn on. I charged it, and when I hit the power button i will vibrate as if it’s reacting to the press but the screen won’t turn on now.. yet it did no problem less than a week ago :s

104. Hi
     please I have a Samsung galaxy j8(2006)
     once in a while, most if not all the apps do not respond, am even able to access my setting menu during such times. please what do I do

105. A couple days ago, my Samsung S6 Edge made a system update overnite and now I’m not able to enter my phone. It asks for the swipe code, but won’t recognize it. After entering various patterns it won’t lock and ask for my pin code. Is there a way to unlock the phone by other means?

106. Hi
     I have a galaxy edge S6, this morning I went to use it and the screen was unresponsive. All the keys were working but the screen just wouldn’t respond to any touch! I read all the related posts on your page and followed the instructions and still nothing. My last resort was to do a factory reset since I was so frustrated and I read that this could be the last thing I could try by myself without needing it to take it for repair. So I did the factory reset and the problem still did not solve I couldn’t pass the welcome screen since I could not get any response from the screen. I decided it to take it to a repair shop and there they told me it was a screen issue, the cost was so expensive but since it was the only thing left to do I decided to do it. When I walked in to the store the battery was very low but the phone was on. Now I was standing there watching the guy open it and looking at it and he said he would try to check the cable if it’s just a connection issue but that did not do anything so he said he would try a new screen. As he was doing it the phone just died on him and he went to charge it he said that this was not a screen issue it’s an issue with a motherboard and he can’t do anything about it’s very complex he said. So he put everything back together and said that this phone is useless nd it needs to be replaced. I was so mad because I walked in with a screen problem that could ve been easily solved and I walked out with a dead phone “broken motherboard” .I tried to tell him that my phone was on and was operating when I walked in how come you give it back to me not working at all! He said I’m sorry I can’t do anything about it and he kept telling me to go and buy a new phone!

     Could he have done something that created the motherboard issue? What can I do now to fix it. I paid a Lotta money for it I’m so mad that not even 6 months later I find myself without a phone a d I don’t have insurance or anything because I bought it brand new in another country.

     Please help!

107. Hi, my galaxy s4 edge froze and it did reboot it by holding power key and volume down key but then ask me password to restart but now it can’t type password because touch screen doesn’t work. Please could help to fix this.

108. My samsung c7000 lose its charge upto 5-6% during night.. when i wake up… i reset my phone to factry but stil the same issue…checkd up in safe mood bt stil same problem..please help me out…i bought this new branded smartphone 2 weeks ago!

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112. I just wanted to thank you, because I just bought a Samsung S7 Edge with the latest firmware installed and the phone was restarting frequently. But after I read this article “How to fix Samsung Galaxy S7 Edge that restarts randomly after the system update [Troubleshooting Guide]”, I deleted the cache partition and after the reboot everything was as it should been from beginning. No more restarts!

     So thank you and keep up the good work

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