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  1. HI, I have a galaxy S5 and i just started having the problem where it says it won’t charge use the original charger. The only charger I use is they original, but I’ve tried to take the battery out for 10 seconds and that didn’t work. Do i need to get a new battery or what? I’m really in need of help.

  2. hey sir. can you give me a link for a stock firmware of Samsung galaxy s6 duos SM-G920FD. because i upgraded via OTA then after it says. an error has occurred while updating the device software. i tried many firmware and it stops at the systen.img. I REALLY NEED YOUR HELP SIR

  3. Hello and Good Evening,

    I have read the information about fixing my phone. But I have a problem with my phone as my phone mentions it is “Unable to start” where I have to reset my phone as it will delete my data. I obviously don’t want to risk of deleting my data. I would be thankful if you could fix the solution.

    PS I have no problem with the battery.

  4. Hi I have a android galaxy s5 from at&t that is unlocked and I’m using for straight talk. My phone is not receiving or sending MMS or allowing me to use the Internet but I can receive calls and text messages. I’ve gone through all my settings and I’m not sure what to do. Can you possibly give me a little insite? I fixed the problem when I first got the phone months ago but I just recently did a system update that undid that I suppose. I forgot what to do.

  5. I was unable to use your website as all the adverts made it impossible to read, one advert you have that is on the bottom of articles means that I am unable to read articles. After a few seconds of going to the top of the page I’m dragged back down to the bottom of the page where the advert is. Tried refreshing and opening up the page in new tab and same problem. Bit ironic that I came here to fix a problem only to be faced with another. Anyway hope you can get this fixed.

  6. hi, i have a galaxy egde 6 and it just won turn on any more, iv cleaned the chargeing port, iv done everything i could find online, its like it just died and wont work or turn on, no led lights show for it to charge nothing. please help

  7. I recently purchased a note 4 from a private seller had it about 4 months now and just 3 days ago it started to not fully charge. At 1st it would charge to 95 now it won’t go past 72. It drains really fast. I us all use it for minor game play and Facebook and my battery will be at 20 within 1 hour. When it get to 72 it shows its still charging but number never goes up I had it charge all night. And it’s a new battery. What do you think the problem could be?

  8. Hi The Droid Guy

    I have an HTC M* and after updating the NFC does not turn off and the option does not appear in the settings.

    I have tried to hard reset it several times but to no avail. What can i do? its driving me mad as the battery keeps draining.

  9. Hey there. So i have the newish samsung a5 and its supposed to be water proof. So i took it in the shower mostly to test it and pretty sure I must not have done a good drying job to the port .. because now if the cord is wiggled at all while charging the phone shuts off.. it may be do to water and possible arking maybe the connectors on the charger is fd.. but i dont have another charger atm to check .. it’s so frustrating..

  10. Please get back to me asap I email you my s7 is stuck in recovery mode I’ve tried your steps nothing works call if you can 2054123916

  11. Hello, recently; when I charge my Galaxy s7 edge it overheats and then doesn’t want to turn on. I force restart my phone each time and it turns back on, but I was wondering if there is a way to fix this?

  12. hi my samsung s4 wont boot in any mode not showing its charging nothing.what happend is that i took out the battery while stil on charge and after that is when it wont come on anything i can do to fix it or is there somthing damaged???please help.

  13. Hello,
    My unlocked Samsung Galaxy S4 does not work in Germany. Vodafon there told me
    that it is something Samsung did, because so many Germans bought a Samsung phone in the US. Is this true? is there anything that can be done?

  14. My galaxy s3 stucked at samsung logo doesnt boot up and does not enter in recovery mode what should I do please help

  15. Hello there. Earlier today my galaxy S4 made a screening kind of sound and just stopped playing music and died . Have you ever seen a problem like this and might have a fix ?

  16. My Samsung s6 edge has crashed it’s shows a grey screen and the white light is constantly on. Iv tried holding the buttons down to reboot but no joy. It won’t charge it won’t do anything at all. Can you help please?

  17. HI Droid Guy.
    When I take my Galaxy S5 Phone off charge and between 80 and 92% charge it always restarts constantly and doesn’t go past the s5 logo.
    Is it Firmware issue or is it battery problem
    I’ve had battery replaced got it from
    A couple of mnth ago. I’ve just performed a hard reset the night before and still does it.

  18. after i troubleshooted my phone the samsung j3 it has the installing system update and it froze there i’ve tried it so many times and it keeps freezing. it shows the phone logo in the beginning when you start the phone but then after it just freezes. what can i do?

  19. Hi,
    I have an S6500D ( mini2).
    I can’t charge it trough miniUsb cable- 500 mAh- over the car lighter socket.
    The cable works with an older Samsung phone and Nokia phones.
    My phone is charging well trough AC 6 adapter or over PC.
    How to fix this issue ?
    May be a solution to do the folowing steps- Settings – Aplications – Dewveloppe – Repair USB check box, than, when the Android logo appears, pressing ” Connect USB Mode’ ?
    Thank you !

  20. Have a samsung galaxy note 2 will not turn on or power up charge,
    shows the android dude looking dead, wil not reboot

  21. My Galaxy S4 was in my back pocket when I accidentally sat in a puddle of water. Now the screen is totally black and will not light up. The vibration and sound are still there, but the phone will not work at all. Thank you if you have any helpful ideas.

  22. Hi, i just bought a usedboost samsung galaxy j3, when i received it, it had a 33% battery charge on it. I plugged the charger into it and it chargers up to 21 or 22 and won’t charege any farther while its showing its charging but it’s not. I’ve cleaned the port, and nothing happened. i’m wondering if it could be i just need a new battery. Please help asap!!

  23. Your advice on the S8 moisture issue is bogus. Tons of people are encountering it with no moisture exposure. I’ve done the whole blowdrying thing, but it’s not wet. The only thing that seems to help is rebooting. Software error? If you Google Samsung galaxy S8 and moisture, there are at least 13 pages of people experiencing the same issue

  24. I am big fan of Samsung , I have used 2 Samsung mobile. First note 2 , now note 4. Before Rooting , My note 4 usually has black screen and shut down automatically but when I turn on it still working properly and After I rooted my note 4 ,The issue with my android note 4 is never turn on, never charge. I’ve tried a ton of solution but It doesn’t work, I ‘ve bought 2 battery for replacement. But It still the same. I live in Cambodia and there is no Samsung company in my country. Could you tell me the solution? What should I do?

  25. Text Messages not showing recent first in Galaxy S6: My most recent incoming text messages do not appear at the top of my list. It shows I have a new message, but I have to scroll down looking for it. It may be a new message, however the date is out of order. Example: Message received Aug 14, will show below old messages dated back in July

  26. Hi, I accidentally splashed water onto my Samsung S7. I wiped off the water immediately. Later that night, I found out that I can’t hear when receiving or making a call. I have to now put the phone on speaker in order to hear. I thought S7 is water proof and obviously, it doesn’t. How can I fix this problem?

  27. Hello, I have had my phone since release (Samsung galaxy s8) and I’ve just noticed that when the keyboard isn’t on screen, it’s still appearing faintly. Is there a fix to this?

  28. hi,… i have samsung galaxy note 2..its not turning on…when i try to reset it using home key volume down and power key it starts showing screen with message that downloading dont turn off the target …i dont know what is happening help me out

  29. hi guys i have a question for you, I ve got a MI5. The issue started with the phone not charging, I plugged it to my computer and still didnt work so I went to the store and tryed other chargers but still didnt work. Then I went back to the original charger and it started working again, to charge I mean, but then the phone is still not recognized by the computer. So I cant have any access to my phone storage, do you think is the phone’s usb problem or that i can try fixing it changing some settings ???

    Thanks a lot for your help!

  30. Hi,I have a galaxy S5 active,when someone calls me it’s like the speakerphone is on but it’s not on and I can hear them but they can barely or not at all hear me,if I call someone everything works fine like there’s nothing wrong,I put it in safe mode and received a call and it worked fine,I deleted the recent apps that I downloaded thinking it would solve the problem but no luck,any suggestions? Thanks

  31. My wife is using my ex-Samsung Galaxy S3 which still works remarkably well. One problem, I have a 5 device version of Norton internet security. Although her mobile is connected to the internet when she tries to connect to Norton to download Norton to her mobile the message reads “no internet connection”. Any ideas please, we find it most frustrating.
    Many thanks in advance
    Regards Peter Hill

  32. Hello, I’m tempted to get a bargain LG V20 because I love it’s big screen, powerful hardware and all the niceties that brings, aside I’ve read that is very repairable, but I’m not sure if I will get a buggy device because all that bootloop stories and LG’s bad history over it’s latest flagship devices. What do you think? Would you recommend it over, let’s say a Moto G+ 5th? Thanks in advance for your advice.

  33. While providing fixes forover heating issues, why not recommend ditching the case or is this a non factor?

  34. My galaxy s3 has been sitting in a drawer, unused for a few years. It turned on no problem last week. It died and now it won’t turn on. I charged it, and when I hit the power button i will vibrate as if it’s reacting to the press but the screen won’t turn on now.. yet it did no problem less than a week ago :s

  35. Hi
    please I have a Samsung galaxy j8(2006)
    once in a while, most if not all the apps do not respond, am even able to access my setting menu during such times. please what do I do

  36. A couple days ago, my Samsung S6 Edge made a system update overnite and now I’m not able to enter my phone. It asks for the swipe code, but won’t recognize it. After entering various patterns it won’t lock and ask for my pin code. Is there a way to unlock the phone by other means?

  37. Hi
    I have a galaxy edge S6, this morning I went to use it and the screen was unresponsive. All the keys were working but the screen just wouldn’t respond to any touch! I read all the related posts on your page and followed the instructions and still nothing. My last resort was to do a factory reset since I was so frustrated and I read that this could be the last thing I could try by myself without needing it to take it for repair. So I did the factory reset and the problem still did not solve I couldn’t pass the welcome screen since I could not get any response from the screen. I decided it to take it to a repair shop and there they told me it was a screen issue, the cost was so expensive but since it was the only thing left to do I decided to do it. When I walked in to the store the battery was very low but the phone was on. Now I was standing there watching the guy open it and looking at it and he said he would try to check the cable if it’s just a connection issue but that did not do anything so he said he would try a new screen. As he was doing it the phone just died on him and he went to charge it he said that this was not a screen issue it’s an issue with a motherboard and he can’t do anything about it’s very complex he said. So he put everything back together and said that this phone is useless nd it needs to be replaced. I was so mad because I walked in with a screen problem that could ve been easily solved and I walked out with a dead phone “broken motherboard” .I tried to tell him that my phone was on and was operating when I walked in how come you give it back to me not working at all! He said I’m sorry I can’t do anything about it and he kept telling me to go and buy a new phone!

    Could he have done something that created the motherboard issue? What can I do now to fix it. I paid a Lotta money for it I’m so mad that not even 6 months later I find myself without a phone a d I don’t have insurance or anything because I bought it brand new in another country.

    Please help!

  38. Hi, my galaxy s4 edge froze and it did reboot it by holding power key and volume down key but then ask me password to restart but now it can’t type password because touch screen doesn’t work. Please could help to fix this.

  39. My samsung c7000 lose its charge upto 5-6% during night.. when i wake up… i reset my phone to factry but stil the same issue…checkd up in safe mood bt stil same problem..please help me out…i bought this new branded smartphone 2 weeks ago!

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  41. I just wanted to thank you, because I just bought a Samsung S7 Edge with the latest firmware installed and the phone was restarting frequently. But after I read this article “How to fix Samsung Galaxy S7 Edge that restarts randomly after the system update [Troubleshooting Guide]”, I deleted the cache partition and after the reboot everything was as it should been from beginning. No more restarts!

    So thank you and keep up the good work

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