The #Samsung #Galaxy #S9+ is an excellent flagship phone released this year that is not only powerful and full of excellent features but it is designed beautifully as well. The phone sports a large 6.2 inch Super AMOLED display making it great for use in viewing various multimedia content. It uses the latest Snapdragon 845 / Exynos 9810 processor and with its 6GB of RAM allows it to run any app smoothly. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9+ not charging after battery drained fully issue and other related problems.
If you own a Samsung Galaxy S9+ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S9+ Not Charging After Battery Fully Drained
Problem: Hi Guys, my very expensive galaxy 9 Plus is not charging AT ALL. Not responding to anything. Nothing. I am extremely upset as this happened just 5 days after I went on holidays, I am only coming back to Australia (where I live and bought this ) in 4 weeks. I cannot tell you how infuriated I am as I bought this phone because of the camera, and now I am on holidays and cannot take any picture, not to mention the fact I can’t speak to anyone and I am travelling alone. Anyway, just want to ask you if this is something that has happened to others users? Basically my phone went flat, and when i got back and connected to the charger it wouldn’t charge.Tried all your tips , didn’t work. I am frustrated as hell as you can see, and I hope I can return the phone and get my money back, and of course get back to Apple as I never had any problem in 8 years of using iPhones. Thanks for your time and help
Solution: When the battery of a phone has fully drained it will take some time for it to respond when you connect it to a charger. In case you are using a wall charger to charge your phone and it doesn’t respond after 20 minutes then proceed with the troubleshooting steps listed below.
- Clean the charging port of the phone using a can of compressed air. Make sure to remove any dirt or debris stuck in this port as this could cause charging problems.
- Try using a different charging cord and wall charger to charge the phone.
- Try using a wireless charger to charge the phone.
In case the phone remains unresponsive then you will need to have this checked at a service center as it could be caused by a faulty hardware component.
S9+ Not Turning On After Interrupted Software Update
Problem: Hello, good morning. My phone is a S9+ 2018. Came with 50% battery, used it, reached 0%, charged it 100% and started using it, but still without SIM or micro SD. I missed a notification that said I needed to update, but I put it up for the night. It was to be held between 2:00 and 5:00 a.m. I’m pretty sure I’ve set the right time, but I might as well not. At about 9:30 p.m. I went to get him and he was with the screen as if it was on, it said “Samsung” and the name of the cell phone (“The typical power screen”). I had left it on with 86% of the battery. Since I couldn’t get past that screen, I pressed the volume down and on button to force a reset. It went out and didn’t start anymore. I’ve already tried all of his techniques with different combinations of buttons, but none of them worked. The cell phone won’t start, and there’s no reaction to anything. I put it on load and nothing happens. What will it be? It occurs to me that I may have had a badge short, or a battery failure. But I also think that the update may have been started, and when I turn it off, the system crashes. I bought it in Panama and I live in Argentina, I’m looking for a way to enforce the guarantee, but in the meantime I’m trying to get it started. What else can I do, without invalidating the warranty? Thank you for your answers
Solution: The best way to fix this issue right now is to start the phone in recovery mode then do a factory reset. Take note that if you have any data stored in the phone it will be deleted in the process.
- Turn off the phone.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When you see a green Android logo , release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the factory reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
S9+ Not Turning On After Getting Wet
Problem: Hi. I have Samsung Galaxy S9+. I was in a swimming pool and used it mostly out of water, but once or twice for a couple of seconds under water, not deeper than 1 m. depth. Moisture detector has got on and later I turned it off, but it won’t turn on now, though I kept it under the sun for an hour approximately and several hours later dried it with hair dryer. Still not turning on and not charging. Please help.
Solution: Placing the phone under the sun is not a good idea as the high temperature will damage the phone battery. What you should do instead in this case is to make sure that the phone is dry by placing it in a bag of rice for at least 48 hours. The rice will absorb any moisture present in the phone. Once this is done make sure that there is no debris present in the phone charging port. If necessary clean this port using a can of compressed air. Charge the phone for at least 20 minutes using a wall charger then check if the phone will turn on.
In case the issue still persists then you will need to bring the phone to a service center and have it checked.