What to do if you are unable to add work email to your Galaxy S9 [troubleshooting guide]

While most people don’t have a problem adding their work email to their new phones, some may encounter errors. In today’s #GalaxyS9 troubleshooting article, we tell you what you need to do if you are having an issue adding your work email to your mobile device.

Problem #1: What to do if you are unable to add work email to your Galaxy S9

I just switched from an iPhone 6 to a Galaxy S9 a few days ago and I’m still learning how to operate this new phone. I’m having problems connecting my exchange email account (work email) to the phone. It keeps giving me an “unable to connect to server” notification. I’ve tried troubleshooting from several different google searches but nothing is solving the problem. My gmail account is working fine. I’ve tried adding the exchange account through the gmail app and the email app on the phone and get the same message. Please help!

Solution: We don’t think this is an app or an S9 problem but these are the troubleshooting steps that you should try:

Restart the phone

This is a basic troubleshooting step for any Android issue. Make sure that you follow the steps below on how to restart your S9:

  1. Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. Allow several seconds for the Maintenance Boot Mode screen to appear.
  2. From the Maintenance Boot Mode screen, select Normal Boot. You can use the volume buttons to cycle through the available options and the lower left button (below the volume buttons) to select. Wait for up to 90 seconds for the reset to complete.

Solution #1: Verify you have correct setup information

By setup information, we mean all the necessary stuff in order to successfully add your email to your email app. These information includes (but not limited to):

  • username
  • Password
  • POP and/or SMTP information
  • incoming server settings
  • outgoing server settings
  • other necessary data

To check if you have the correct username and password, try to login to your work email using your phone’s browser. If that’s not possible, just ignore this suggestion.

Solution #2: Clear email app data

To ensure that there’s no problem with the email app, you want to clear its data first before setting up your email account again. Here’s how to do that:

  1. Open Settings app.
  2. Tap Apps.
  3. Tap on More settings at the upper right (three-dot icon).
  4. Select Show system apps.
  5. Find and tap your app.
  6. Tap Storage.
  7. Tap Clear Data button.
  8. Restart your S9 and try adding your account again.

Solution #3: Use another email app

We understand you’ve already tried adding your email account to your Gmail appt without success but for troubleshooting purposes, we highly suggest that you try another email app like MIcrosoft’s own Outlook for Android. That should further lessen the chance of bugs causing a problem since you’ll be using a more compatible email app. If you’ve already tried this before contacting us, just ignore this suggestion.

Solution #4: Factory reset

Wiping the phone is too drastic but just to be on the safe side, you can factory reset your S9 in case there’s an unknown software issue behind the trouble. To factory reset your S9:

  1. Create a backup of your data.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Solution #5: Work with your company IT team

Corporate email accounts may sometimes be restricted for security reasons. “Unable to connect to server” error is generic and can anything at this point. The most likely reason for it however may be account restriction set by your company. We know that the stock email app works with 99% of popular, free email accounts at this time so we can’t say that’s where the issue lies. To fix this issue, make sure that your account is allowed to be added other devices other than the ones connected to your company’s network. For instance, restricted Exchange accounts may only be permitted to work on PCs connected to your work’s local network but outside of that, it won’t be. You have to work with your company’s IT team to see if such restriction is not present. If your company does not permit email accounts to be added to mobiles, then that’s already fixable on your end only. Again, we are not aware of any issue at this time that might block Exchange accounts from being added. The problem must lie on your account being restricted since you are not able to add it to Gmail app as well.

Problem #2: Galaxy S9 won’t work with car’s Bluetooth

Hi. I have a perpetual problem with my Samsung S9 communicating with my Audi A4. The problem is obviously bluetooth and the software between these two. The problem is that it occur is that sometimes the phone call sounds like a robotic schreetch after a reset or two it starts working. The second is that when connected to stream music from s9 to car in approximately every 10 seconds or so the music is interrupted and broken down and then continued and then again in intervals. Is there a way to fix this? Regards.

Solution: We suggest that you take your car to your dealership and see if they can update its Bluetooth. This issue often occurs when a new device like a smartphone tries to work with incompatible Bluetooth system. While Bluetooth may have already become a household name, there’s no uniform protocols being followed by manufacturers. Older Bluetooth devices may work poorly or not at all with newer Bluetooth devices. Bluetooth systems in cars tend to use older Bluetooth protocols and profiles and they don’t usually get updated over time. As newer devices progressed in terms of Bluetooth capabilities, older Bluetooth systems in cars remain, causing eventual incompatibility problems. Put simply, if your S9 has never worked properly with your car’s Bluetooth system ever since, the most likely reason for is that your car’s Bluetooth is most likely out-of-date. If you’re lucky and your car’s Bluetooth can still be updated to make it compatible with your S9, that may be the solution for your issue. Otherwise, there’s simply nothing much that you can do about it.