The Samsung Galaxy S9 Plus comes packed with really impressive hardware specs and impressive features but just like any other smartphones, there would always come a time that an issue may occur. Since we started providing free support to our readers, we’ve encountered thousands of issues already and among the most common are related to the capability of the phone to turn on or boot up, which includes the Black Screen of Death (BSoD).
The BSoD is characterized by blank and unresponsive screen which leaves an impression that the phone has turned itself off and would no longer turn on. However, based on our experience, the device may actually still be powered on that if you make a call to your own number or send a message to it, you may hear the device ring but the screen would still stay black and unresponsive. The problem may also affect the phone’s capability to charge so if you connect it to its charger, it won’t respond.
In this post, I will tackle this problem with the Galaxy S9+ being the subject of our troubleshooting. If you’re one of the owners of this device and are currently bugged by a similar issue, continue reading as it may be able to help you one way or another.
Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.
How to fix Galaxy S9 Plus with Black Screen of Death
I will share with you the solution that we’ve always been using to make your phone respond again. While we’re always tempted to think that if the phone has BSoD, the problem could be in the hardware but most of the time it’s not. In fact, the problem is more on the firmware side than hardware. Needless to say, you can fix it on your own without any help from someone. With all that being said, here’s what I suggest you do about this:
Do the Forced Reboot
If you’re familiar with battery pull procedure we often do to phones with removable batteries, well this is its counterpart but you can only do this to phones with non-removable batteries like the S9 Plus.
- Press and hold the volume down button and the power keys at the same time for 10 seconds or more.
The combination is hard-wired in your phone so it will respond to it as long as it’s done correctly. If your phone still doesn’t respond to it, try doing it a couple more times to make sure or you may try these steps:
- Press and hold the volume down button and don’t release it.
- Press and hold the power key while holding down the volume down button.
- Keep both keys held down for 10 seconds or more.
It’s basically the same as the first procedure only that we’re making sure you’re pressing the volume down button first before the power key because doing otherwise won’t result to a Forced Reboot and your device may still not respond. After making sure you’re doing it right but your device still doesn’t work, then try the alternative solution.
It’s also possible the battery got completely drained and the phone hasn’t shut itself off properly and such may result to a system crash. In case of a firmware crash, the phone won’t respond to whatever you do with it now imagine what would happen if the crash is accompanied with a drained battery.
To rule out this possibility, here’s what you need to do about it…
- Plug the charger to a working AC outlet.
- Connect the phone using the original cable (I highly recommend you use the wired charger).
- Regardless whether the phone shows the charging signs or not, leave it connected to its charger for at least ten minutes.
- Now, press and hold the volume down button and the power keys at the same time for 10 seconds or more but this time while the device is connected to its charger.
These solutions are more than enough to fix minor problems with the firmware or even the hardware. However, if your Samsung Galaxy S9 Plus is still not responding after doing all of this, then you should send it back to the store for the tech to check it up for you. You should negotiate for a replacement in case the problem continues.
I hope that our solutions work for you. If there are other things you want to share with us, feel free to contact us anytime or leave a comment in the section below.
Connect with us
We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.