The #Samsung #Galaxy #S9 is one of the best Android smartphone model that you can get in the market today. This is a flagship phone released this year that uses the latest Snapdragon 845 / Exynos 9810 processor combined with 4GB of RAM allowing the device to perform well even when running process intensive apps. Although this is a solid performing phone there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9 no service error issue and other related problems.
If you own a Samsung Galaxy S9 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S9 No Service Error
Problem: Samsung Galaxy S9 on Sprint. When I am at home I lose service, the phone scrolls through a series of error messages; an “R” next to my signal strength bars, then “Extended Network”, “Searching For Service” and full service. This has happened five times now in the past two week, each time lasting longer, the last time I didn’t have normal service until I was on my way to work the next day . If I leave my home I once again have normal service once I am a mile or two away. The guys at the Sprint store replaced my Sim Card and installed an update, two days later reloaded fresh software to my device, then four days after that another update and changed some settings. Uncertain what android version, it simply says 8.0. Unless I’m looking in the wrong place.
Solution: It looks like you live in an area that is not getting a good signal from your network. The R that you see next to the signal bar indicates that the phone has activated roaming mode and is trying to connect to a network other than Sprint. You can try to turn off the roaming mode of the phone then check if this fixes the problem.
- Slide your finger downwards starting from the top of the screen.
- Tap the settings icon.
- Tap Connections.
- Tap Mobile networks.
- Tap the indicator next to “Data roaming” to turn the function off.
To verify if this is indeed a signal related issue try removing the SIM card from your phone then insert it in another phone. If this other phone is also having issues getting a good signal then chances are this is already a network related problem.
S9 Randomly Loses Wi-Fi Connection
Problem: Hey, I own a galaxy S9 which was purchased directly from Samsung. I am experiencing a strange issue where the ‘upload’ will randomly stop on my WiFi however ‘download’ still works (Or vice versa). Best example to give is all the games won’t load and social media such as twitter will refresh but all thumbnails and videos are blank. It happens randomly and during this broken period it also interrupts my notifications. After about 10 mins however it will fix itself. If I reconnect to the WiFi it fixes it, if I reset the phone, forget the network, clear cache and memory, they all fix it but only temporarily. I can confirm all other devices on the same WiFi don’t experience this issue and no previous phones had this problem. Any ideas on what could be causing it?
Solution: Try checking if the issue occurs when your phone is connected to a different Wi-Fi network. If it doesn’t occur then this is most likely caused by an issue with the your router. In case the problem still occurs even when your phone connected to a different Wi-Fi network then you should proceed with the steps listed below.
- Check if the issue occurs when the phone is started in Safe Mode. If the problem does not occur then you might have downloaded an app in your phone that is causing this problem. Find out what app this is and uninstall it.
- Wipe the cache partition of the phone from the recovery mode.
- Backup your phone data then do a factory reset.
S9 Could Not Establish A Secure Connection Error When Connected To Open Wi-Fi Network
Problem: A WiFi problem. The s9 plus will connect to my home Wifi…Work Wi Fi.. and mobile internet…but when connecting to an open network like in a restaurant i get… This site can’t provide a secure connection And THAT was looking for google..The phone connected To The WiFi but would not allow internet access..There was no problem of connection on other phones..So just The S9..frustrating as i guess its a setting fiat needs To change but no idea where…any ideas
Solution: If the issue occurs when you are using the stock Android browser then try using the Google Chrome browser then check if you are still having the same problem. In case the issue does not occur then you just need to clear the cache and data of the stock browser from the application settings as this could just be caused by a glitch in the app data.
You should make sure that the data and time settings of your phone are correct.