Snapchat is one of the most used apps today and it’s backed by a good developers. It’s supposed to work flawlessly on almost all Android devices yet we have received some complaints from our readers that own the new Samsung Galaxy S9 Plus saying that the app reported keeps on crashing on their devices.
App issues are common and we really can’t say for sure that the problem is with the app when it crashes. There are some factors we have to consider before we can pinpoint what the problem really is. In this post, I will help you troubleshoot your phone and fix the problem so that you can continue using it.
When an app crashes, it either closes immediately when it’s opened or you may be getting the error that, in this case, would say “Unfortunately, Snapchat has stopped.” It’s a very annoying problem but it’s pretty easy to fix. Continue reading as this post may help you fix the problem with this app.
Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.
How to fix Galaxy S9 Plus with Snapchat that keeps crashing
This is not the first time that we encountered this problem and we’ve actually solved most of the problems sent to us by our readers. I want to share with you the solution that we’ve always been using to address this problem.
First solution: Reboot your Galaxy S9 Plus
Before anything else, try rebooting your phone especially if it’s the first time you encounter this problem. There are cases wherein this issue is caused by some minor glitches in the firmware or with the app itself. Hit that power key and restart your phone but if it doesn’t make any difference, try doing the Forced Reboot instead:
- Press and hold the volume down and power keys together for 10 seconds or more.
It’s far more effective than just the normal reboot as it refreshes the phone’s memory by simulating battery disconnect. It also reloads all services and core functions of your device. However, if the problem still continues to bug you after this, then move on to the next step.
Second solution: Reset Snapchat
When it comes to applications, a reset means to delete their caches and data and that’s what I need you to do for Snapchat. Clear its cache and data so that it will be brought back to its default settings and configuration. You may also be logged out by doing this but if the problem gets fixed, then you can simply log back in. Here’s how you do it:
- From a Home screen, touch and swipe up or down to display all apps.
- From a Home screen, navigate: Settings > Apps.
- Tap App Manager.
- Locate then tap Snapchat.
- Tap Storage.
- Tap CLEAR CACHE.
- Tap Cached data.
- Tap CLEAR.
After this, try opening the app to see if it still crashes and if it still does, then you must do the next procedure.
Third solution: Uninstall Snapchat and reinstall it
If I think the problem is with compatibility, I would usually suggest to update the app in question. In this case, however, I want you to uninstall Snapchat to remove all its associations with the firmware and other apps and services. After you doing that, there will never be a single trace of the app in your device. Here’s how you do it:
- From a Home screen, touch and swipe up or down to display all apps.
- From a Home screen, navigate: Settings > Apps.
- Tap App Manager.
- Locate then tap Snapchat.
- Tap UNINSTALL.
- Review the notification then tap OK to confirm.
- Reboot your phone to refresh it’s memory and other connections.
Now, to make sure you have the latest version of the app, download a fresh copy from the Play Store and reinstall…
- From a Home screen, touch and swipe up or down to display all apps.
- Tap Play Store.
- Type ‘snapchat’ in the search box.
- Select Snapchat then tap Install.
- To continue, review the required app permissions then tap Accept.
The first three solutions should be enough to fix a minor problem like this. However, if by any chance the issue continues to bug you and you badly need to use the app, then a reset would be worth it. But before you actually do that, make sure to backup your files and data as they will be deleted and you may not be able to retrieve them. And since we will be using the Master Reset in this tutorial, remove your google account from your phone so that you won’t be locked out after the reset. Once everything is set and ready, follow these steps:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that this guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us anytime or leave a comment below.
Connect with us
We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.
Posts you may also like to check out:
- How to fix Samsung Galaxy S9 Plus that won’t turn on (easy steps)
- What to do if your Samsung Galaxy S9 Plus starts to run slow (easy steps)
- How to fix your Samsung Galaxy S9 Plus with Black Screen of Death (easy steps)
- How to Factory Reset or do the Master Reset on Samsung Galaxy S9 Plus and when to use them
- How to fix Spotify that keeps crashing on Samsung Galaxy S9 Plus (easy steps)
- How to fix Facebook app that keeps crashing on Samsung Galaxy S9 Plus? [Troubleshooting Guide]
- Galaxy S9 Plus email setup error: “The username or password is incorrect or POP3/IMAP access isn’t turned on for this account.”