How To Fix Samsung Galaxy S9+ Screen Burn-in

The #Samsung #Galaxy #S9+ is one of the leading Android smartphone model available in the market today. It has an excellent build quality made of an Aluminum frame with Corning Gorilla Glass on the front and back. Its large 6.2 inch Super AMOLED Infinity Display is great for viewing your favorite multimedia content. Although this is a solid performing device there are instances when certain issues can occur which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S9+ screen burn-in issue.

If you own a Samsung Galaxy S9+ or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

How To Fix Samsung Galaxy S9+ Screen Burn-in

Problem: I have bought a samsung galaxy S9+ from UAE. but in my new phone there is a mostly transparent static instragram window picture in display. where “instagram” is on upper portion and some home menu logo are on lower side of display. i tried many things from google search and youtube. factory reset done. i don’t know it does happen after oreo upgrade or not. i am in a big trouble from family. because i bought it from abroad and it is not under warranty. all others things ok. phone works well. but a static red color like instagram window appears under the display. please sir, help me to recover my phone,s display and save me.

Solution: Before proceeding with the troubleshooting steps listed below it’s best to make sure that your phone is running on the latest software version first. If an update is available then I suggest that you download and install it first.

Due the fact that this phone uses an AMOLED display it is more prone to burn-in problems especially if a static image is constantly being displayed on the screen. What happens in this case is that the display will usually suffer from discoloration and will often have a noticeable outline of a text or image that persists on the screen.

There are a couple of ways that you can do to prevent your phone from having this problem which we have listed below.

  • Do not set the display brightness to its maximum level. Increasing the brightness requires more current to be delivered to the LED which in turn can shorten its lifespan.
  • Make sure to turn the screen off when not in use so as to prevent static images from being displayed.
  • Make sure to Immersive Mode, where available. This hides the notification bar, so static icons won’t be displayed.
  • Use a wallpaper with darker colors and change it every now and again.
  • Use keyboards that offer darker themes to prevent color degradation in the lower half of the display.

In the event that your phone has a burn-in problem then proceed with the troubleshooting steps listed below.

Check if the issue occurs in Safe Mode

One factor that can cause this problem is an app you downloaded to the device. To check if this is the case you will need to start the phone in Safe Mode since only the pre-installed apps are allowed to run in this mode.

  • Turn the phone off.
  • Press and hold the Power key past the model name screen appearing on the screen.
  • When SAMSUNG appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

If the issue does not occur in this mode then the problem could be caused by a downloaded app. Find out what app this is and uninstall it.

Wipe the cache partition of the phone

The phone system cached data is used to speed up the access to your phone apps. Sometimes this data can get corrupted which results in issues occurring on the device. To check if a corrupted cached data is causing the problem you will need to wipe the cache partition of the phone from the recovery mode.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key to highlight “wipe cache partition.”
  • Press the Power key to select.
  • Press the Volume down key to highlight “yes” and press the Power key to select.
  • When the wipe cache partition is complete, “Reboot system now” is highlighted.
  • Press the Power key to restart the device.

Check if the burn-in issue still occurs.

Perform a factory reset

One last troubleshooting step you should consider is a factory reset. This will revert your phone back to its original factory condition. Take note that this will erase your phone data.

  • Turn off the phone.
  • Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  • When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

In case the problem persists after performing  the troubleshooting steps listed above then this is most likely caused by a faulty hardware component. The best thing to do right now is to have the phone repaired at a service center.

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