Samsung Galaxy S8 Troubleshooting

Welcome to our Samsung Galaxy S8 troubleshooting page! If you are currently experiencing a problem or two with your new device, then this page maybe able to help you fix it. We update this page every week or as soon as we publish new articles about the device. We publish more troubleshooting articles to help out our readers but aside from that, we also publish tutorials, tips and tricks.

This page is divided into sections and to make it easier for you to find what you’re looking for, we’ve listed down the sections below. So, just click on any of the links below to jump to a specific section and take time browsing its contents as we may already have published an article that may be helpful for you.

Need A New Phone? Here\'s the Best Phones in 2017 LinkPrice on
SamsungSamsung Galaxy S8374
OnePlusOnePlus 5353.75
AppleApple iPhone 7 Plus342
MotorolaMoto G (5th Generation)189

If none of our articles can fix your problem and you badly need our assistance, you can always contact us by completing our Android issues questionnaire. Don’t worry, it’s a free service so you don’t have to worry about anything. However, we ask you to provide us with the information we need so that we know where to start or how to fix your problem.

Key Features

  • Android 7.0 Nougat
  • Infinity Display
  • Qualcomm® Snapdragon™ 835 Processor
  • Expandable Memory
  • Bixby
  • 12MP Rear-Facing Camera
  • 8MP Front-Facing Camera
  • Water & Dust Resistance
  • Fingerprint Scanner
  • Iris Security Scanner
  • Face Scanner
  • Samsung Smart Switch
  • Bluetooth 5.0




  • Super AMOLED capacitive touchscreen, 16M colors
  • 5.8″ QHD Display
  • 1440 x 2960 pixels (~570 ppi pixel density)
  • Corning Gorilla Glass 5 protection

Firmware and Processor 

  • Android 7.0 Nougat
  • Qualcomm® Snapdragon™ 835 Processor
  • Adreno 540 GPU


  • 12MP Rear-Facing Camera
  • phase detection autofocus, OIS, LED flash
  • 8MP Front-Facing Camera
  • [email protected], dual video call, Auto HDR

Battery Life

  • Non-removable Li-Ion 3000 mAh battery
  • Up to 26 hours talk time (approx.)
  • Up to 14.7 days standby time (approx.)


  • 4GB RAM
  • 64GB ROM
  • microSD, up to 256 GB (dedicated slot) – single-SIM model
  • microSD, up to 256 GB (uses SIM 2 slot) – dual-SIM model


  • Wi-Fi 802.11 a/b/g/n/ac, dual-band, Wi-Fi Direct, hotspot
  • Bluetooth v5.0, A2DP, LE, aptX
  • comes with A-GPS, GLONASS, BDS, GALILEO
  • USB v3.1, Type-C 1.0 reversible connector


  • comes with a loudspeaker
  • 3.5mm jack
  • Active noise cancellation with dedicated mic


  • Dimensions: 148.9 x 68.1 x 8 mm (5.86 x 2.68 x 0.31 in)
  • Weight: 155 g (5.47 oz)
  • Corning Gorilla Glass 5 back panel
  • Single SIM (Nano-SIM) or Dual SIM (Nano-SIM, dual stand-by)
  • Samsung Pay (Visa, MasterCard certified)
  • IP68 certified – dust/water proof over 1.5 meter and 30 minutes


Basic Troubleshooting

What to do when your Samsung Galaxy S8 won’t work properly and you don’t know what causes the problem?

  1. Boot your device in safe mode to know if third-party apps have something to do with the problem. In so doing, all third-party apps and services will be temporarily disabled and this immediately isolates the problem.
  2. If the device is frozen and won’t respond, try to do the Forced reboot or soft reset procedure, which will perform the simulated battery disconnect.
  3. It is also advisable that you delete all the system caches so that they’ll be replaced with new ones as they often get corrupted especially during firmware updates. To do so, you just have to boot your phone in Recovery mode and wipe the cache partition.
  4. If all else fails, it’s better to just backup your files and data and then do the Factory reset. This procedure will bring your phone back to its factory default settings while deleting every third-party files, data, apps, etc.
  5. Better yet, do the Master reset, which, aside from bringing your phone back to its factory defaults, formats both the cache and data partitions and thoroughly delete possible corrupt system caches, files and data.

Problems / Solutions

  Power Issues

  Operating System Issues

  Apps Issues

 Internet / Network Issues

 Calling Issues

 Texting Issues

 Camera Issues

 Sound Issues

 Memory Issues

 Screen Issues

Tutorials & How Tos

Systems & Settings

Apps & Data

Contacts & Calling

Network & Connections

Email & Messages

Camera, Sound, Media & Notifications

Hardware & Storage


Tips & Tricks



Device Management