How To Fix Samsung Galaxy S8 Locked Out Of Google Account

Welcome to another installment of our troubleshooting series where we aim to help our readers who own the #Samsung #Galaxy #S9 fix the issues that they are experiencing with their phone. One of our readers sent us an issue that they are having with their phone where they are locked out of their Google account and the phone does not go past the boot logo. We will discuss what steps needs to be done in this particular problem so as to resolve it.

How To Fix Samsung Galaxy S8 Locked Out Of Google Account

Problem: Thank you! I’ve done quite a bit of research over the last few days and I fear the hacker that took over everything that was password protected on my entire phone, including gmail, google “everything,” such as activities, locations, Google Play, Google Pay, my free Flashlight app perhaps, and I can’t even tell you how awful it was to watch all photos, contacts, messages, Facebook apps, and just about everything I had completely taken for granted just stolen from you! My son’s pictures are on there! My father has let me say goodnight to my son the last few nights over his phone, otherwise, with everything I’ve been through the last couple of weeks, I think I would be awake all day and all night, researching all the different things that could have caused this to happen. Thank God I’ve found so many helpful sites like yours! For example, I do believe there is still some hope I may save my phone, gain control of my google, facebook and whatever other things I had on my phone, and still have years of photos and videos of my son left on both the micro SD card and phone! My google mail account pops up with a tiny little circle of me holding him when he was just minutes old, and I think, “that’s me, holding my son, they must give me access to my accounts back,” right? I now believe it is nothing more than a hacker who was just high-jacking my google account and services to watch movies and download music, and probably other things like that, just passing through. I was first made aware of their presence when google warned me of strange activity on my account. I checked on it, saw that someone had checked the weather at whole food markets, and I guess they had simply slipped up. I only shop at Walmart. Naturally, I immediately followed google’s instructions and began removing any information that this person could be using to do this. I also changed my password, and I believe removed my father’s telephone number from my account, fearing he might become a target as well. Little did I know, the hacker could somehow delete my contacts, and the names associated with their phone numbers, leaving me nothing but random phone numbers, which I of course hadn’t memorized, so that did very little good. The very next thing I know, the hacker began to delete the actual nameless numbers left as well! And my call logs and messages, too. Unfortunately, my father, who is the family computer expert, was really busy at the time. So I wasn’t able to bring it to his attention before it was too late. I removed  the SD micro and SIM card, and poof, I thought. That’s the end of it. That’s all I could do. Now though, I have a phone that cannot be returned to factory reset condition, and it won’t boot up after just 2 seconds of showing me the Samsung Galaxy S8 logo and the little blue writing I can barely even see in the top left corner before going black. However, after reading one of your articles about recovering a phone like mine, I believed it to be nothing more than a stuck power button. After trying to fix that with no luck, I was horrified to see that it could be hard bricked and dead for good. After more research, and many, many attempts at trying to recover my email password from google where their support team gives me a code and the codes never work, I decided to try and fix the power button by cleaning it. But, its not dirty, stuck, and seems to click just fine on its own, so any advice you can give me would be wonderful! So, I still can’t access any of google’s services because the codes aren’t working, I have tried both Facebook and facebook messenger and they won’t give me access without the phone handy, which is a bit tough when it won’t even turn on! And, I still don’t know if the hacker got any of my son’s photos and videos and deleted them before I could act. Thank you so much! Any advice about any of these issues would be much appreciated. There are hundreds of photos and videos of my son and I on the phone’s google backup sites than were not actually saved to the SD card, so I’m still really hoping whoever was tormenting me that night just took off when I pulled the pug. Don’t they ever catch these guys?

Solution: There are basically two issues that must be addressed right now. The first one is gaining control of your Google account then the next one is to fix the issue of the phone not booting up.

To gain control of your Google account you should follow the steps listed below to recover your username.


  • Go to the Google sign-in page from any computer and click Need help? below the login field.
  • Click Find my account.
  • Select either Enter your recovery email address or Enter your recovery phone number, then type your name and check off the box next to I’m not a robot. Click Submit.
  • Google will send you an email or text message containing your user name.

To gain control of your Google account you should follow the steps listed below to recover your password.

  • To recover your Google username
  • Go to the Google sign-in page from any computer and click Need help? below the login field.
  • Enter your email address, then click Next.
  • Enter the last password you can remember, then click Next. If you can’t remember one, click Try a different question. Other options will become available, including entering the month and year you created the account or sending a verification code to your recovery email address.
  • If you have a recovery email address, you will be sent a verification code to reset your password. If you don’t, you will be asked to type an email address where you can receive a code.
  • Once you receive the code, type it and click Next.
  • Once a new page appears you should type your new password into the first field, then retype it into the second one. Click Change password.
  • Your password will be changed.

Now that we have tackled the Google account issue it’s time to tackle the phone issue by following the steps listed below.

  • Make sure that the phone battery has sufficient charge. It’s best to charge the phone first for at least 20 minutes using its wall charger.
  • Try to do a soft reset. This is done by pressing and holding both power and volume down buttons for at least 10 seconds.
  • Check if you are able to access the recovery mode. If you can access this mode then the problem could be caused by a software glitch. You will then need to do a factory reset in this mode. Take note that this will delete your phone data.
  • In case the above steps fails to fix the problem then this might already be caused by a faulty hardware component. The best thing to do right now is to bring the phone to a service center and have it checked.