Snapchat keeps crashing on Samsung Galaxy S8 Plus after an Android 8 Oreo update (easy fix)

Snapchat is one of the most popular apps in the Play Store right now and while we can rest assured that it’s well-maintained and gets updated timely, there are times when problems occur. Such is the case with some of owners that own Samsung Galaxy S8 Plus units that recently received an update. According to some of them, they get the error message “Unfortunately, Snapchat has stopped” whenever they open the application. Others said that the app closes on its own immediately after it’s opened.

While we know it’s a minor problem, we have to address this issue for the benefit of our readers who reached out to us seeking for assistance. In this post, I will walk you through in troubleshooting your phone with this problem. We will rule out every possibility to determine why it’s happening and that we can formulate a solution that will fix it for good. So, if you’re one of the owners of this device and are currently having similar issues, continue reading as this post may help you somehow.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S8 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix your Galaxy S8 Plus with Snapchat that keeps crashing

Snapchat is a third-party app and if it has some issues, you can actually fix the problem immediately by uninstalling it. However, that’s not really a solution, is it? A real solution is to get rid of the problem so that you may continue using the app and that’s what we need to do in this guide. With all that being said, here’s what I suggest you do about this problem:

First solution: Restart your Galaxy S8 Plus

Just before doing anything else on your phone, you must try rebooting it if you haven’t done it already. App crashes may also be a sign of a minor firmware glitch or issue and there’s no better way to fix it than to restart your phone. So, hit that power key and reboot it and after which, open Snapchat to find out if it still crashes or not. If it still closes on its own or shows the error message, try doing the forced reboot instead:

  • Press and hold both the volume down and power keys simultaneously for 10 seconds or until the device restarts.

This procedure simulates battery disconnect and refreshes your phone’s memory by reloading all apps, services and core functions. If the problem continues even after doing this, then move on to the next procedure.


Second solution: Reset Snapchat

By reset, I mean clear the app’s cache and data to bring it back to its default settings or configuration. If the problem is with the app, then this procedure is more than enough to fix it. Don’t worry, you won’t lose any of your important files if you did this:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Snapchat.
  5. Tap Storage.
  7. Tap Cached data.
  8. Tap CLEAR.

After this, try to open the app to see if it still crashes and if it still does, you have to do the next solution as it might be a compatibility issue.

Third solution: Uninstall Snapchat and then reinstall it

Another possibility why the app crashes is due to a compatibility issue between the app itself and the firmware. But instead of just updating the application, I suggest you uninstall it from your phone so that all its associations with the system and other apps will be removed. This is how you do that:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Snapchat.
  6. Review the notification then tap OK to confirm.
  7. Reboot your phone to refresh it’s memory and other connections.

Now, to make sure you have the latest version of the app in your phone, download a fresh copy from the Play Store and install it.

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. Tap Play Store.
  3. Type ‘snapchat’ in the search box.
  4. Select Snapchat then tap Install.
  5. To continue, review the required app permissions then tap Accept.

The first three solutions should be enough to fix a minor problem like this. However, if by any chance the issue continues to bug you and you badly need to use the app, then a reset would be worth it.

Fourth solution: Perform the Master reset

This is the ultimate solution to most of app-related problems. You only have to do this if the previous methods haven’t fixed the issue and that using Snapchat is important to you. But before doing the reset, make sure you make a backup of your important files and data as they will be deleted. After which, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that this guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us anytime or leave a comment below.

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Harold has been in the tech industry since 2008 when he started out as a tech support for companies like Time Warner, Comcast and Tracfone. He’s been troubleshooting phones when the smartphone industry started booming. During his tenure as a tech support, he’s already been writing for various tech blogs and doing some freelance SEO. In 2012, he joined a small team of bloggers to write for The Droid Guy, and he has been with the company ever since. Today, he doesn’t only write tutorials and troubleshooting pieces but also shoots and edits videos for The Droid Guy channel while trading stocks on the side.

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