The Google Play Services, while it’s usually being referred to as an individual service, is actually a collective term for several services that run in the background and usually load during the boot process. If one of those services crashes, you may get the error message “Unfortunately, Google Play Services has stopped” which is accompanied by lags, freezes and other performance issues.
In this post, I will share with you a solution that will address this problem. It’s not the first time we encountered this problem so we already know a thing or two that will get rid of the error message as well as prevent it from happening again in the future. For this case, the subject of our troubleshooting is the Samsung Galaxy S8 Plus so if you’re one of the owners of this device and are currently bugged by a similar issue, continue reading as this post may help you.
Before we proceed with our troubleshooting, if you are looking for a solution to a different issue, then visit our troubleshooting page for we have already addressed some of the most common problems with this phone. Browse through the page to find the solution that works best for you. If you still need our help after that, then contact us through our Android issues questionnaire.
Fix Galaxy S8 + with Google Play Services that keeps crashing
There are times when services crash on their own especially if there are too many apps running in the background using the CPU and RAM. But don’t worry, complicated as they may seem, they’re actually very easy to fix. In fact, one of the procedures below might fix the problem and bring your phone to its normal operation…
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First Solution: Reboot your Galaxy S8 Plus
That’s right! A reboot can fix issues like this. The boot process is more than just turning the phone off and back on, services are also closed and reloaded. That’s one of the reasons why you have to reboot your device when there’s a problem that occurs without apparent reason.
So, before you actually think of any other procedures you can use to try to fix this problem, hit that power button and turn your phone off and back on again. If this doesn’t work, here’s another trick you could try…
Press and hold the Volume Down button and the Power key together for 10 seconds to do the Forced Reboot. It simulates battery disconnect which refreshes your phone’s memory and reloads every core service in your device. If the problem continues after doing this, then move on to the next solution.
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Second Solution: Delete cache of Google Play Services
Caches are created for every app and service and while these files are temporary and small, when corrupted, they will cause issues that may affect your phone’s performance. In this case wherein the service that keeps crashing is a default or core service, then the problem could be worse. This is how you delete cache in your phone…
- From a Home screen, touch and swipe up or down to display all apps.
- From a Home screen, navigate: Settings > Apps.
- Tap App Manager.
- Locate then tap Gmail.
- Tap Storage.
- Tap CLEAR CACHE.
This is a very effective solution against a problem like this but then again, there’s no guarantee the problem will be fixed. So if it continues to bug you after doing this, then you will have to do the next step.
Third Solution: Backup your important files and data then reset your phone
For any app related concerns regardless whether they’re pre-installed or third parties, a reset can always fix them provided the firmware hasn’t been modified in any way. So, after the first two methods and the problem is still bugging you, you need to reset your phone to continue using it without a hitch. But the thing is you will have to go through the hassle of backing up all your files and data as they will be deleted during the problem. So, take time to copy your files to your SD card or computer. After the backup, disable the Factory Reset Protection so that you won’t be locked out of your device after the reset, then follow these steps to reset your device…
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight “wipe data / factory reset.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, “Reboot system now” is highlighted.
- Press the Power key to restart the device.
I hope that this post can help you fix the problem with your phone. Do let us know in the comments section below.
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